AT&T SB67148 My calls cut in and out while I’m using my deskset, My caller ID isn’t working

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Appendix

Troubleshooting

My calls cut in and out while I’m using my deskset.

•Other electronic products such as HAM radios and other DECT phones can cause interference with your deskset. Try installing your phone as far away as possible from these types of electronic devices.

•Do not install the deskset near a microwave oven or on the same electrical outlet. You might experience decreased performance while the microwave oven is operating.

•If you plug the main telephone base in with a modem or surge protector, plug it (or modem/surge protector) into a different location. If this does not solve the problem, relocate the main telephone base or modem farther apart from one another, or use a different surge protector.

•Relocate the main telephone base to a higher location. The main telephone base might have better reception when installed in a high area.

•If other telephones in your building are having the same problem, contact your telephone service provider.

•Excessive background noise will cause a speakerphone to fade in and out. Try controlling the background noise by turning off any audio devices near the speakerphone. Also, try to avoid interrupting the person at the other end of the conversation while they are speaking. If background noise cannot be controlled, you should stop speakerphone operation and return to normal handset mode.

•When using a deskset speakerphone, controlling background noise in your environment is essential. While you are listening to your party, press MUTE to temporarily turn your microphone off. When it is your turn to speak, remember to press MUTE again to turn the microphone on.

My caller ID isn’t working.

•Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your phone.

•The caller must be calling from an area that supports caller ID.

•Both your and your caller’s telephone service providers must use caller ID compatible equipment.

•If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone lines, you must install a DSL filter between each telephone line cord and telephone wall jack. The filter prevents noise and caller ID problems resulting from DSL interference. Please contact your DSL service provider for more information about DSL filters.

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Contents User’s manual Congratulations Parts checklist Table of contents Index Quick reference guide HoldFlash To write names on the directory card Using menusMain menu Installation Avoid placing the deskset too close toDeskset installation Install the deskset as shown belowBackup battery installation Backup battery charging Low batteryAdd and register a deskset Register the deskset to your SynJ SB67118 telephone baseSB67118 SB67148Registering new device Register the deskset to your SynJ SB67138 telephone baseSB67138 Deregister a deskset Deregister a deskset Add a corded headset Add a corded headset to the desksetMenu settings Deskset setupRinger volume Ringer tone LCD contrast Key toneLine selection LanguageLine, choose Line 1, Line 2, Line 3 or Line Deskset name Hold reminderTo enter, edit or delete a speed dial number Speed dial setupCustomer support Make a call To make a call using the corded handset Line indicatorsDeskset basic operation To predial using the speakerphone To predial using the corded headsetAnswer a call To answer a call using the corded handset End a call To end a call using the corded handsetDial a speed dial number Speaker or HeadsetPage To save a redialed number in the directory To delete a redialed numberOptions while on calls To cancel call privacy To enable call privacyCall privacy To record a call Record a callTo play back a memo or phone conversation Hold Switch among linesJoin a call in progress To access the directory while on a call Chain dialingThree-way conference calls To make a three-way conference callTo talk privately on the intercom call To drop one lineTo drop the intercom call To end a conference callTurn off the Covm feature Make an intercom call IntercomBase or Calling All Answer an incoming call during an intercom call Answer an intercom callCall transfer using intercom Call XDesksetCall transfer using intercom Push to talk PTT intercom PTT to the main telephone base or a system devicePTT to all devices PTT to All Release PTT key to stopConvert a PTT call to an intercom call Answer a PTT callEnd a PTT call Capacity About the directoryExit the directory Create directory entries Create a new directory entryStore a pause in a directory entry Store a flash in a directory entryNumber KeyReview directory Review directory entriesSearch directory Search by nameDial, delete or edit directory entries Display dialDelete an entry Delete all entriesAbout caller ID Information about caller ID with call waitingHow the caller ID information call log works Caller ID InformationScreen display of the deskset Missed new calls indicator Caller ID operationMemory match Review the caller ID informationView dialing options Dial a call log entryDelete the call log entries To delete a call log entry To delete all call log entriesWhen the telephone number appears Save a call log entry to the directoryReasons for missing caller ID information Reasons for missing caller ID informationScreen message Reason Deskset voicemail box answering system Answering system and voicemailSet the answering system to answer automatically General mailboxAuto attendant Answering system capacityDeskset mailbox setup Fast answer modeDeskset mailbox overview New message indicationSet access code remote access code and mailbox security To set an alert number Notify alertTo turn alert on or off To confirm the call alert number set correctly Deskset announcement setup To play the default announcementMessage playback To play new messages in the deskset mailboxTo play all old messages in the deskset mailbox To play new messages in the general mailboxOptions during playback When a message is playing on the desksetTransfer messages Call back to the mailbox message caller Delete all old messagesTo delete all old messages in the deskset mailbox To delete all old messages in the general mailboxRecord and deliver memos System announces, Enter the mailbox numberRemote commands Remote accessTo remotely reach the answering system Remote access Indicator tones Screen icons, indicator tones and lightsScreen icons Indicator lights Line 1-LINEDeskset display screen messages MuteStart Handset X . Release PTT to stopTroubleshooting My deskset doesn’t work at allCannot get a dial tone from the corded handset Cannot dial outExperience poor sound quality when using the speakerphone Backup battery does not hold a chargeMy deskset isn’t performing normally Hear other calls while using my telephone My deskset does not ring when I receive a call My calls cut in and out while I’m using my deskset My caller ID isn’t workingAnswering system is recording incomplete messages Telephone system does not receive caller ID when on a callHave difficulty hearing messages Answering system does not record messages System does not respond to remote commandsCovm shows on the screen display and I do not know why Cannot retrieve voicemail messages Common cure for electronic equipmentPage Important safety information Safety informationPrecautions for users of implanted cardiac pacemakers Especially about cordless telephonesPacemaker patients Especially about telephone answering systemsFCC part 68 and Acta Industry CanadaFCC part What does this limited warranty cover? Limited warrantyHow long is the limited warranty period? How do you get warranty service? Other limitationsTechnical specifications Backup batteryDect 6.0 digital technology Telephone operating rangeIndex Index Remote access wallet card Action Remote command
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