AT&T SB67148 user manual Answering system does not record messages

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Appendix

Troubleshooting

The answering system does not record messages.

•Make sure the answering system is turned on.

•Make sure the memory of the answering system is not full. Refer to the Remaining space section in your SynJ SB67118/SB67138 user’s manual. When the answering system memory is full, it does not record new messages until some old messages are deleted.

•If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers. To determine how many rings activate your voicemail, contact your telephone service provider.

•If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

The system does not respond to remote commands.

•Make sure to enter your remote access code correctly (page 61).

•Make sure you are calling from a touch-tone telephone. When you dial a number, you should hear tones. If you hear clicks, the telephone is not a touch-tone telephone and cannot activate the answering system.

•The answering system may not detect the remote access code while your announcement is playing. Try waiting until the announcement is over before entering the code.

•There may be interference on the telephone line you are using. Press the dialing keys firmly.

The outgoing announcement is not clear.

•When you record your announcement, make sure you speak in a normal tone of voice, about nine inches from the deskset.

•Make sure there is no background noise (TV, music, etc.) while recording.

COVM shows on the screen display and I do not know why.

•Your telephone has voicemail indication that is separate from the built-in answering system. If COVM appears on the display, then your telephone has received a signal from your telephone service provider. Contact your telephone service provider for more information on how to access

your voicemail.

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Contents User’s manual Congratulations Parts checklist Table of contents Index Quick reference guide HoldFlash Using menus To write names on the directory cardMain menu Installation Avoid placing the deskset too close toDeskset installation Install the deskset as shown belowBackup battery installation Backup battery charging Low batterySB67118 Add and register a desksetRegister the deskset to your SynJ SB67118 telephone base SB67148Register the deskset to your SynJ SB67138 telephone base Registering new deviceSB67138 Deregister a deskset Deregister a deskset Add a corded headset Add a corded headset to the desksetDeskset setup Menu settingsRinger volume Ringer tone LCD contrast Key toneLanguage Line selectionLine, choose Line 1, Line 2, Line 3 or Line Deskset name Hold reminderSpeed dial setup To enter, edit or delete a speed dial numberCustomer support Line indicators Make a call To make a call using the corded handsetDeskset basic operation To predial using the speakerphone To predial using the corded headsetDial a speed dial number Answer a call To answer a call using the corded handsetEnd a call To end a call using the corded handset Speaker or HeadsetPage To save a redialed number in the directory To delete a redialed numberOptions while on calls To enable call privacy To cancel call privacyCall privacy Record a call To record a callTo play back a memo or phone conversation Switch among lines HoldJoin a call in progress Three-way conference calls To access the directory while on a callChain dialing To make a three-way conference callTo drop the intercom call To talk privately on the intercom callTo drop one line To end a conference callTurn off the Covm feature Intercom Make an intercom callBase or Calling All Answer an incoming call during an intercom call Answer an intercom callCall transfer using intercom Call XDesksetCall transfer using intercom Push to talk PTT intercom PTT to the main telephone base or a system devicePTT to all devices PTT to All Release PTT key to stopAnswer a PTT call Convert a PTT call to an intercom callEnd a PTT call About the directory CapacityExit the directory Create directory entries Create a new directory entryNumber Store a pause in a directory entryStore a flash in a directory entry KeyReview directory Review directory entriesSearch directory Search by nameDelete an entry Dial, delete or edit directory entriesDisplay dial Delete all entriesAbout caller ID Information about caller ID with call waitingCaller ID Information How the caller ID information call log worksScreen display of the deskset Memory match Missed new calls indicatorCaller ID operation Review the caller ID informationDelete the call log entries To delete a call log entry View dialing optionsDial a call log entry To delete all call log entriesWhen the telephone number appears Save a call log entry to the directoryReasons for missing caller ID information Reasons for missing caller ID informationScreen message Reason Deskset voicemail box answering system Answering system and voicemailAuto attendant Set the answering system to answer automaticallyGeneral mailbox Answering system capacityDeskset mailbox overview Deskset mailbox setupFast answer mode New message indicationSet access code remote access code and mailbox security Notify alert To set an alert numberTo turn alert on or off To confirm the call alert number set correctly Deskset announcement setup To play the default announcementTo play all old messages in the deskset mailbox Message playbackTo play new messages in the deskset mailbox To play new messages in the general mailboxWhen a message is playing on the deskset Options during playbackTransfer messages To delete all old messages in the deskset mailbox Call back to the mailbox message callerDelete all old messages To delete all old messages in the general mailboxRecord and deliver memos System announces, Enter the mailbox numberRemote access Remote commandsTo remotely reach the answering system Remote access Screen icons, indicator tones and lights Indicator tonesScreen icons Indicator lights Line 1-LINEDeskset display screen messages MuteStart Handset X . Release PTT to stopCannot get a dial tone from the corded handset TroubleshootingMy deskset doesn’t work at all Cannot dial outBackup battery does not hold a charge Experience poor sound quality when using the speakerphoneMy deskset isn’t performing normally Hear other calls while using my telephone My deskset does not ring when I receive a call My calls cut in and out while I’m using my deskset My caller ID isn’t workingTelephone system does not receive caller ID when on a call Answering system is recording incomplete messagesHave difficulty hearing messages System does not respond to remote commands Answering system does not record messagesCovm shows on the screen display and I do not know why Cannot retrieve voicemail messages Common cure for electronic equipmentPage Important safety information Safety informationPacemaker patients Precautions for users of implanted cardiac pacemakersEspecially about cordless telephones Especially about telephone answering systemsFCC part 68 and Acta Industry CanadaFCC part Limited warranty What does this limited warranty cover?How long is the limited warranty period? How do you get warranty service? Other limitationsDect 6.0 digital technology Technical specificationsBackup battery Telephone operating rangeIndex Index Remote access wallet card Action Remote command