Nortel Networks NN10300-009 While on an active call, Placing a call on hold, Transferring a call

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While on an active call

This section describes features available during an active call.

Placing a call on hold

The Hold feature allows you to suspend a call without terminating it. Follow this procedure to use the hold feature.

To place a call on hold, press the Hold key. The LCD indicator flashes beside the line on hold.

To retrieve a call on hold, press the line (DN) key beside the flashing

LCD indicator.

Using the mute feature

Muting prevents the transmission of sounds through the microphone.

Follow this procedure to use the mute feature.

1.A red light next to the green, circular Handsfree button means that your speaker phone is turned on.

2 Press the Mute key located under your volume control bar.

3A red light appears next to the Mute key, meaning your speaker phone is turned on, but the microphone is off and the caller cannot hear you.

Transferring a call

Follow this procedure to transfer a call to another extension.

Carrier VoIP

Nortel IP Phone 2004 User Guide (CICM)

NN10300-009 09.01 Standard

4 July 2008

Copyright © 2008 Nortel Networks

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Contents Nortel IP Phone 2004 User Guide Cicm Legal Notice Contents Setting up a conference call Using the call join feature Use off-hook dialing Using handsfree dialing Using PredialAnswering a call Terminating a call Forwarding callsIP Phone Key Expansion Module Using the OutboxCopyright 2008 Nortel Networks There were no feature changes made to this document FeaturesNew in this release Other changesNew in this release Functional components OverviewOverview Hardware featuresIP Phone display IP Phone 2004 display Before you begin Connecting the IP Phone 2004 componentsIP Phone connectors Connecting the IP Phone 2004 componentsPassword screen appears Logging onPress Ok Logging on You are logged on and the Menu screen appearsDisplaying the menu Main menu opensPerform one of these actions IP Phone 2004 menu hierarchy Displaying the menuLogging off Confirmation screen appearsYou are logged off from the system Logging off Audio Profile screen appears Using the Audio menuUsing the Audio menu Viewing and editing the default volumes Viewing and editing the default volumes Viewing and editing the dialpad feedback Follow this procedure to view and edit the dialpad feedbackViewing and editing the dialpad feedback Percentage figure shows the change in the contrast Adjusting the display contrastAdjusting the display contrast Using the Assign menu Using the Feature menuFollow these procedures to use the Assign menu Defining the key typeFeature submenu appears Assigning a directory entry to a feature keyEnabling or disabling autoscroll Press FeatureEnabling or disabling the Inbox Directory contact list opensLabeling a feature key Using the Options menuFollow this procedure to open the Options menu Options menu opens Enabling or disabling auto hideEnabling the Outbox feature Selecting the default line keyFollow this procedure to enable the Outbox Outbox screen appears, showing a list of DN keysResetting the feature key to the default settings Using the Feature menu Press Cancel Follow this procedure to select your language preferenceSelecting a language Terminal now displays text in the selected languageSelecting a language Setting the time zone Using the Time menuEnabling Daylight Saving Time Time displayed changes to that of the selected zoneDisabling Daylight Saving Time Setting the time formatResetting the default time Setting the date formatTo enable a format, select it, and press Ok To enable a format, select it and press OkStep Action Viewing your login type Using the User menuFollow this procedure to view your user name Viewing your user nameViewing, disabling, or enabling the auto login feature If you have permission to edit this feature, press OkUsing the User menu Changing your password Password is changed and you return to the previous menuUse the new password the next time you log on Using the User menu Testing the local mode Testing the local mode Performing a ﬁrmware upgrade Second confirmation screen appearsFirmware is downloaded Performing a firmware upgrade Follow this procedure to make a call using off-hook dialing Using handsfree dialingMaking a call Use off-hook dialingMaking a call Using PredialUsing Predial Making a call Answering and terminating calls Follow this procedure to terminate an active callAnswering a call Terminating a callAnswering and terminating calls While on an active call Using the mute featurePlacing a call on hold Transferring a callWhile on an active call Using the call park featureForwarding calls While away from your deskWhile away from your desk Setting up a conference call Using the call join featureConference calls Conference calls Accessing the Inbox Viewing Inbox call information Using the InboxViewing Inbox call information Accessing the InboxList of options appears Caller information appearsResetting the Inbox Using the Inbox to make a callStoring a number from the Inbox Dial screen appearsStep Action Using the Outbox Follow this procedure to access and use the Outbox Accessing the OutboxViewing Outbox call information Storing a number from the OutboxResetting the Outbox Using the Outbox to make a callFollow this procedure to make a call from within the Outbox Follow this procedure to delete the contents of the OutboxUsing the Outbox Using the dialpad to enter text Additional features and controlsUse the Symbol key to enter special characters Follow this procedure to use the dialpad to enter textProcedure job aid Using the directoryAdditional features and controls Adding or editing a directory entryDeleting an entry from the directory Follow this procedure to delete an entry from the directorySoftkey functionality Making a call using the directoryPress Ok and then press Yes to confirm the action Phones Fundamentals, NN10300-135Follow this procedure to select a ring tone Volume Control BarSelecting a ring tone From the Menu Option screen, select AudioMessage Waiting Lamp LCD IndicatorIP Phone Key Expansion Module AccessoriesAccessories Page Carrier VoIP Nortel IP Phone 2004 User Guide Cicm