Nortel Networks NN10300-009 Using the Inbox, Accessing the Inbox Viewing Inbox call information

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Using the Inbox

After you assign a feature key to the Inbox, the IP Phone 2004 logs all incoming calls to that key. The system logs the incoming key number, time and date, as well as the display shown on the IP Phone 2004 at the time of the incoming call. The information from the display can be captured only if the call lasts for more than two seconds.

If you have assigned an Inbox to a feature key and you miss an incoming call, an envelope icon is displayed in the top left corner of the top screen and a red light-emitting diode (LED) at the top of the set turns on. The icon disappears and the LED turns off when you retrieve the message.

Up to four feature keys can be used to monitor the Inbox.

View the logged calls by pressing the Inbox key.

The Inbox can store a maximum of 10 calls. When the maximum is reached, the oldest call is dropped. Calls appear in the list in the order in which they were received, with the most recent call at the top of the list. Use the up and down navigation keys to scroll through the list.

The Inbox call display consists of a time or date stamp, and a name or number. A time stamp appears beside calls you receive on the same day on which you view the Inbox. A date stamp appears beside calls that arrive prior to the day of viewing. If no name or number was extracted from the display, a No Details message appears.

The display tags the calls in the Inbox with a phone icon to the left of the Inbox screen. The off-hook icon means that you answered the call, whereas the on-hook icon means that you missed the call.

See Figure 1 "IP Phone 2004" (page 10) for the location of the Inbox key.

Navigation

•“Accessing the Inbox” (page 64)

•“Viewing Inbox call information” (page 64)

Carrier VoIP

Nortel IP Phone 2004 User Guide (CICM)

NN10300-009 09.01 Standard

4 July 2008

Copyright © 2008 Nortel Networks

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Contents Nortel IP Phone 2004 User Guide Cicm Legal Notice Contents Forwarding calls Use off-hook dialing Using handsfree dialing Using PredialSetting up a conference call Using the call join feature Answering a call Terminating a callIP Phone Key Expansion Module Using the OutboxCopyright 2008 Nortel Networks Other changes FeaturesThere were no feature changes made to this document New in this releaseNew in this release Functional components OverviewOverview Hardware featuresIP Phone display IP Phone 2004 display Before you begin Connecting the IP Phone 2004 componentsIP Phone connectors Connecting the IP Phone 2004 componentsPassword screen appears Logging onPress Ok Logging on You are logged on and the Menu screen appearsDisplaying the menu Main menu opensPerform one of these actions IP Phone 2004 menu hierarchy Displaying the menuLogging off Confirmation screen appearsYou are logged off from the system Logging off Audio Profile screen appears Using the Audio menuUsing the Audio menu Viewing and editing the default volumes Viewing and editing the default volumes Viewing and editing the dialpad feedback Follow this procedure to view and edit the dialpad feedbackViewing and editing the dialpad feedback Percentage figure shows the change in the contrast Adjusting the display contrastAdjusting the display contrast Defining the key type Using the Feature menuUsing the Assign menu Follow these procedures to use the Assign menuFeature submenu appears Assigning a directory entry to a feature keyDirectory contact list opens Press FeatureEnabling or disabling autoscroll Enabling or disabling the InboxLabeling a feature key Using the Options menuFollow this procedure to open the Options menu Options menu opens Enabling or disabling auto hideOutbox screen appears, showing a list of DN keys Selecting the default line keyEnabling the Outbox feature Follow this procedure to enable the OutboxResetting the feature key to the default settings Using the Feature menu Terminal now displays text in the selected language Follow this procedure to select your language preferencePress Cancel Selecting a languageSelecting a language Time displayed changes to that of the selected zone Using the Time menuSetting the time zone Enabling Daylight Saving TimeDisabling Daylight Saving Time Setting the time formatTo enable a format, select it and press Ok Setting the date formatResetting the default time To enable a format, select it, and press OkStep Action Viewing your user name Using the User menuViewing your login type Follow this procedure to view your user nameViewing, disabling, or enabling the auto login feature If you have permission to edit this feature, press OkUsing the User menu Changing your password Password is changed and you return to the previous menuUse the new password the next time you log on Using the User menu Testing the local mode Testing the local mode Performing a ﬁrmware upgrade Second confirmation screen appearsFirmware is downloaded Performing a firmware upgrade Use off-hook dialing Using handsfree dialingFollow this procedure to make a call using off-hook dialing Making a callMaking a call Using PredialUsing Predial Making a call Terminating a call Follow this procedure to terminate an active callAnswering and terminating calls Answering a callAnswering and terminating calls Transferring a call Using the mute featureWhile on an active call Placing a call on holdWhile on an active call Using the call park featureForwarding calls While away from your deskWhile away from your desk Setting up a conference call Using the call join featureConference calls Conference calls Accessing the Inbox Viewing Inbox call information Using the InboxCaller information appears Accessing the InboxViewing Inbox call information List of options appearsDial screen appears Using the Inbox to make a callResetting the Inbox Storing a number from the InboxStep Action Using the Outbox Storing a number from the Outbox Accessing the OutboxFollow this procedure to access and use the Outbox Viewing Outbox call informationFollow this procedure to delete the contents of the Outbox Using the Outbox to make a callResetting the Outbox Follow this procedure to make a call from within the OutboxUsing the Outbox Follow this procedure to use the dialpad to enter text Additional features and controlsUsing the dialpad to enter text Use the Symbol key to enter special charactersAdding or editing a directory entry Using the directoryProcedure job aid Additional features and controlsDeleting an entry from the directory Follow this procedure to delete an entry from the directoryPhones Fundamentals, NN10300-135 Making a call using the directorySoftkey functionality Press Ok and then press Yes to confirm the actionFrom the Menu Option screen, select Audio Volume Control BarFollow this procedure to select a ring tone Selecting a ring toneMessage Waiting Lamp LCD IndicatorIP Phone Key Expansion Module AccessoriesAccessories Page Carrier VoIP Nortel IP Phone 2004 User Guide Cicm