Help 69
Cannot access your messages from another phone
•Have you changed the remote access security PIN code? See page 52. Always keep a note of the new PIN code in a safe place.
•Has Remote access been disabled? To enable Remote access, see page 52.
No Caller Display number/name displayed
•Have you subscribed to a Caller Display service from your network provider, see page 40.
•The caller may have withheld their number.
•An exact name/number match was not found in your directory. Check that you have stored the full STD dialling code.
Cannot register a handset to a base
•You can register a total of 5 handsets to your BT Verve 450 base and you can register your BT Verve 450 handset to up to 4 bases. Check that you have not exceeded the limits.
•Check that you have entered the correct PIN number (default PIN 0000).
•Check that you are at least one metre away from other electrical equipment to avoid interference when registering.
Base unit does not ring, but the lights are on
•Have you connected the telephone line correctly?
•Is the base ringer set to off?
•You may have a faulty line or socket. Try using another socket or line. Call BT on 151 if you still experience problems.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com