BT 450 Cannot access your messages from another phone, No Caller Display number/name displayed

Page 69

Help 69

Cannot access your messages from another phone

Have you changed the remote access security PIN code? See page 52. Always keep a note of the new PIN code in a safe place.

Has Remote access been disabled? To enable Remote access, see page 52.

No Caller Display number/name displayed

Have you subscribed to a Caller Display service from your network provider, see page 40.

The caller may have withheld their number.

An exact name/number match was not found in your directory. Check that you have stored the full STD dialling code.

Cannot register a handset to a base

You can register a total of 5 handsets to your BT Verve 450 base and you can register your BT Verve 450 handset to up to 4 bases. Check that you have not exceeded the limits.

Check that you have entered the correct PIN number (default PIN 0000).

Check that you are at least one metre away from other electrical equipment to avoid interference when registering.

Base unit does not ring, but the lights are on

Have you connected the telephone line correctly?

Is the base ringer set to off?

You may have a faulty line or socket. Try using another socket or line. Call BT on 151 if you still experience problems.

If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com

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Contents BT Verve Welcome… Need help? This guide Using the phoneGetting started Getting to know your phoneBT Network services SettingsDate / Time / Alarm SoundsAnswering machine Operating your answering Machine remotely Using additional handsetsText messaging Help General informationSetting up Getting startedLocation When the battery is fully charged, plug one end Battery low warningBattery performance Setting up for multiple packs Using your BT Verve 450 on a Broadband line?For each additional handset and charger Set date and time manually Your BT Verve 450 is ready for useDate and time Handset buttons Getting to know your phoneDisplay icons Handset displayHandset name/number Time DateBase Navigating the menus Menu map Text Answer machine Sound SettingsDisplayed DirectorySwitch handset on or off Using the phoneMake an external call Preparatory diallingReceive a call When you receive a call, the phone rings. The display showsCaller’s number if available or the caller’s name if it Matches an entry in the phonebook. If you do not have aSecrecy Mute Earpiece / handsfree volumeHandsfree Make a handsfree callRedial Switch to handsfree during a callAnswer a call handsfree Redial the last number calledRedial a number from the redial list Save a number from the redial list to the directoryDelete a redial number Delete all redial numbers Keypad lockTo lock the keypad To unlock the keypadFind handset Paging Message & Call inboxDirectory Store a name and numberWriting tips View directory capacity View an entryFrom standby, press . The directory is displayed Dial an entryCopy an entry Edit a name and numberDelete an entry Copy all entriesEdit call group name Delete entire directoryDirectory entry in and press OK Speed dialChange call group ringtone To copy a Directory entry to a Speed dialTo delete a Speed dial To edit a Speed dial To dial using a Speed dialOn or Off SoundsHandset ringer Handset beepsScroll to Out of range. Press or to select Scroll to Battery low. Press or to selectHandset settings SettingsDisplay contrast / Handset name Auto answerBase settings Handset resetRinger Handset priority Dialling modeSystem PIN PBX/switchboard access codeSystem reset Date/Time/Alarm HourSet date and time Set alarm call Stop alarm ringDaily, Once or Off Caller Display Calls listsCalls list View call detailsCopy a Calls list number to the directory Dial from the Calls listCalls list settings To Select group and pressScroll to New call alert Delete entire Calls list VoicemailPre-stored BT Services numbers BT Network ServicesBT 118500 Directory Enquiries BT Verve 450 HelpdeskCall Waiting on/off/check Call Divert on/off/checkSwitch the answering machine on / off Using the answering machine from the handsetAnswering machine Voice promptsRecord your own outgoing message Outgoing messagesCheck or delete your outgoing message Answer and RecordAnswer only or Ans & Rec Answer settingsCall screening Message playback Switch on/off Using the answering machine at the baseDelete all old messages Message playbackTo Remote access and press OK Remote accessTo enable/disable remote access Prompt to pressOperating your answering machine remotely If you forget to switch on your answering machineAnswering machine Subscribe to the text messaging service Cost of the fixed line serviceText messaging Send Sending messagesStore TemplateUsing the Outbox Sent and saved texts are stored in the OutboxTemplates Receiving messages ReplyRead messages Press Option to Send ForwardCall number Store numberAdd or change Service Centre numbers Service Centre numbersMessage alert Select Send Service CentreSwitch new message alert on or off Using additional handsets RegisteringRegistering an additional handset De-register a handset Select baseInternal calls Call another handsetTransfer a call Way conference call Help No display You hear the busy tone when you pressIcon flashes Icon not scrollingNo Caller Display number/name displayed Cannot access your messages from another phoneCannot register a handset to a base Base unit does not ring, but the lights are onPossible problems with text messaging Customer HelplineCannot send text Cannot receive text Further help and advice for text queries on BT linesGeneral sales enquiries Billing enquiriesRefer to the telephone number shown on your telephone bill You keep hearing an error beep General information Replacing the handset batteryProduct disposal instructions Guarantee TTE Page Page Offices worldwide
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