Aastra Telecom VentureIP manual Call Handling, Hold, Conference Calls

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Call Handling

Call Handling

Hold

You can put a call on hold to receive additional incoming calls, to add callers to a conference call, or to temporarily remove yourself from the call.

1.To put a call on hold:

• If you are handling one active call, press the 1key.

The <light blinks and the display screen shows the held status of the call. You can replace the handset without losing the call.

•If you have an active call and want to dial another call, press a 6key for an unoccupied line (status light unlit).

The first active call is automatically put on hold.

•If you have an active call and want to receive another call, press the 6key for the incoming line (status light blinking).

The first active call is automatically put on hold.

2.To retrieve a held call:

•If in handset operation, pick up the handset or press the 6 key that corresponds to the held line (status light blinking).

•If in handsfree operation, press the Hold key, the OffHold softkey, or the 6key that corresponds to the held line (status light blinking).

Any other active calls are automatically put on hold.

Conference Calls

You can manage conference calls with three participants.

There are two approaches to setting up a conference call:

•you can make a private call with each party, put the caller on hold, and then add them to the conference call, or

•you can add each party directly to the conference call.

You can drop one or both parties from the conference call. You can also put individual or both parties on hold during a conference call.

Each one of your conference participants can in turn add another participant to the conference call. However, we recommend that the total number of participants in a conference call not to exceed 5.

Adding Parties to a Conference Call

1.To make private calls with each party before adding them to the conference call, make the private calls and put the callers on hold.

OR

•To add a caller directly to the conference call, go to Step 2.

2.Press the :key or the Conference softkey.

21Model VentureIP 480i User Guide

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Contents Telephone System Table of Contents Table of Contents Table of ContentsIntroduction IntroductionAbout this Guide RequirementsInstallation InstallationOptional Accessories Not Included OverviewConnect to the Network and to a Power Source Connecting When Inline Power is ProvidedDirect Network Connection Connecting the Handset Connecting When Inline Power is Not ProvidedInstalling on a Desk Shared Network ConnectionInserting the Number Card Key Description Display ScreenKey Description Keys Key DescriptionSet Overview Set OverviewDisplay Screen SoftkeysEntering Letters and Characters Editing textStatus Lights Display IconsSet OverviewHandset, Headset, and Handsfree Operation User OptionsServices ServicesServices Menu Services Administering ServicesStored Number Lists Passwords Changing Your PasswordChanging Your Personal Information Changing Your Personal InformationAdjusting the Volume Customizing Your PhoneCustomizing Your Phone Language SelectionSelf Test and Diagnostics Make Calls Using a Stored Number List Making and Receiving CallsMaking and Receiving Calls Handsfree CallingReceive Calls Receiving a CallReceiving Multiple Calls Call Duration End a CallCall Handling Call HandlingHold Conference CallsMute Putting Conference Callers On Hold and Off HoldDropping Parties from a Conference Call Transfer Transferring a CallSetting Up Call Forwarding Call ForwardingCall Forwarding Options for Forwarding CallsUsing Voicemail Using VoicemailAbout Voicemail View, Play, and Monitor Incoming Voicemail MessagesManage Voicemail Messages Logging In and Viewing MessagesPlaying a Message Monitoring Incoming Voicemail MessageZero Redirect Change Voicemail Options Recording Your Name and GreetingRetrieving Voicemail Message Review OptionsCallers Using Directories Using DirectoriesAccess and View a Directory List About Directory ListsAdd, Delete, and Edit Entries Adding Entries ManuallyAdding an Entry From the Caller List or a Voicemail Message Deleting One EntryUsing a Call List Using a Call ListAccess and View a Call List About Call ListsDelete Call List Entries Copying an Entry from a Call ListDeleting an Entry Deleting All EntriesUsing Speed Dial Using Speed DialAccess and View the Speed Dial List About Speed DialEditing Entries Special Features Special FeaturesComputer Access to Telephone Features Do Not DisturbSpecial Features Troubleshooting TroubleshootingWhy are Callers not identified on the display? Why can’t I dial a number in the Callers List?Limited Warranty Limited WarrantyIndex Index Index Page Aastra Telecom Inc 41-0095-00 Rev

VentureIP specifications

Aastra Telecom VentureIP represents a significant advancement in the realm of voice over Internet Protocol (VoIP) solutions, tailored for businesses of all sizes. This innovative telecommunications platform is designed to streamline communication processes, enhance productivity, and reduce operational costs. One of the primary features of VentureIP is its robust architecture, which allows for seamless integration with existing telephony systems.

The platform supports a range of communication methods, including voice calls, video conferencing, and instant messaging, all utilizing a single, unified interface. This convergence simplifies user experience and reinforces collaboration among team members, regardless of their physical locations.

VentureIP also boasts advanced call management features, such as automatic call distribution, call routing, and interactive voice response systems. These functionalities help businesses efficiently manage incoming calls and ensure that clients are directed to the appropriate department or individual. Additionally, the platform offers detailed analytics and reporting tools that enable organizations to track call performance, analyze customer interactions, and make data-driven decisions.

Another notable characteristic of Aastra Telecom VentureIP is its commitment to security. The platform leverages encryption and secure protocols to protect sensitive communication data from potential threats. This focus on security is crucial for businesses handling confidential information, providing peace of mind for users and clients alike.

Scalability is also a key advantage of VentureIP. The system is designed to grow with the business, allowing for easy addition of users and services without the need for extensive infrastructural changes. This flexibility makes it an ideal choice for organizations anticipating growth or fluctuating communication needs.

Moreover, Aastra Telecom VentureIP is built to support various technologies, including Session Initiation Protocol (SIP), ensuring compatibility with a wide array of devices and applications. This interoperability extends the functionality of the platform and enables businesses to build a customized communication environment that meets their specific requirements.

In summary, Aastra Telecom VentureIP is a comprehensive VoIP solution that combines cutting-edge features, robust technologies, and flexible characteristics to empower businesses. Its capabilities in enhancing collaboration, security, and scalability make it a valuable asset for organizations looking to optimize their communication strategies in an increasingly digital world.
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