Aastra Telecom 2065, A300, A150, 2045, 2025 manual Troubleshooting, Malfunctions

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Further information

Troubleshooting

This section contains a few tips on how to operate your phone if you encounter any problems.

■Malfunctions

Your call partner cannot hear you or you cannot hear your call partner

Make sure the handset cord is correctly plugged into both the handset and the phone (see Chapter "Installation and First-Time Operation", 74).

Handset off-hook, no dialling tone, no display

Make sure the phone cord is correctly plugged in to both the phone and the LAN socket (see Chapter "Installation and First-Time Operation", 74).

Display reads "Not configured", handset off-hook, no dial tone

Your phone has not been assigned a call number. Contact your system administrator.

The display reads: "Trying to register"

The telephone cannot be registered. Contact your system administrator.

Display is working, but connection is not possible

Your phone may be locked. Unlock your phone (see Chapter "Unlocking your phone", 38).

Freely configurable keys cannot be configured.

The configuration may be locked. Unlock your phone (see Chapter "Unlocking your phone", 38). The key for a reconfiguration may be barred in the system. Contact your system administrator.

Insufficient display contrast

The setting for the display contrast is inadequate. Change the setting (see Chapter "Setting the display", 52).

Impaired sound quality during hands-free operation

The sound quality can be affected if the volume is too loud – turn down the volume. If the sound quality fluctuates, contact your system administrator.

Note:

For all other messages, faults and questions you may have, contact your system administrator.

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Contents Office 70IP User’s Guide Operating elements Volume/cursor keys Absence key with LEDPhone book key RedialkeyDisplay symbols Operating and Display ElementsSafety Information User informationDisposal Intended Purpose About this documentContents Dialling and Phoning Ending a call in hands-free mode You Receive a CallAnswering a Call Ending a CallYou Want to Make a Call Dialling with the Phone NumberDialling with Redial Pick up the handset Phone number displayed is dialledUsing Your Phone in Open Listening Mode Using Your Phone in Hands-Free ModeDuring a call Deactivating open listeningUsing a Headset Switching the microphone offSwitching the microphone back on Muting the MicrophoneUsing the Display and Operating Elements Display symbols and display text Using the FoxkeyDisplay KeysInput Enters digitsEnter the letters Digit keysSwitching between Upper and Lower Case Correcting your InputMoving the Cursor To delete the last characterAccessing the menu Menu-Guided NavigationNavigating with the navigation key Undoing ActionsSignals Resetting activated featuresIndicator LED Signals Right LED flashesSupplementary features Making and answering calls Dialling by Name QuickdialDialling from the phone book Scroll to Search entry and press the Select FoxkeyDialling from external phone books Dialling from the Call List of Unanswered Calls Dialling from the Call List of Answered CallsSelecting with a preconfigured Foxkey Dialling with a Configurable KeyPress the key once Key’s first allocated function is displayedReset callback Requesting a CallbackTo answer the callback request Back to the idle stateCall Waiting on an Internal Subscriber Answering Call WaitingSubscriber is busy Answering the callStarting an Announcement Rejecting the callEnding a current call Receiving an Announcement Private call with PINTo continue the announcement as a phone call To stop the announcementUsing functions while in a call Enquiry Call During a CallConnecting with notification Making a Conference CallTransferring a Call Partner To connect the call party on holdConnecting without notification Press the P Foxkey Connected in hands-free modeParking a Call Partner To retrieve a parked call partyUsing the Absence Key When you are back at your deskOrganising absences from the desk To activate the last forwarded destinationForwarding Calls Call forwarding Forwarding a Call on No Reply Cfnr Forward to Voice Mail Voice MailForwarding to a message Scroll to Settings and press the Select Foxkey Locking Your PhoneScroll to General and press the Select Foxkey Enter the PIN and confirm with the Ok FoxkeyUsing the Team Key Scroll to Activated features and press the Select FoxkeyOrganisation Within the Team Unlocking your phoneSubstituting for a Team Partner Starting an Announcement to a Team PartnerWhile the Team key is flashing Pick up the handset You hear the dialling toneDeflect a call during the ringing phase Reject a call during the ringing phaseFunctions for special situations Send text messages Read text messages Picking up a callRead Message To delete the messageUsing the Dtmf Mode. Activating/deactivating Dtmf Resetting Dtmf modeMaking a call on a third-party phone Enter #36 Enter your internal phone number Enter your PINPaging an Internal Subscriber Answering a PagerAnswering a General Bell Activating/Deactivating a Discreet ringIdle state Press the function key for Discreet ringTracing Malicious Calls Before the callLine Keys Answering a Call on a Line KeySwitching active lines Parking the call and switching linesPhoning over a Line Key Parking a Call Partner on a Line KeySetting functions by remote control Using remote control from a third-party phonePersonalizing Your Phone Setting the Ringing Properties Audio Setting the displaySetting the ringing volume during ringing Scroll to Display and press the Select FoxkeySetting the Volume during a Call Setting the Ringing PropertiesScroll to Audio and press the Select Foxkey Hands-free and headset settings Automatic Hands-Free ModeSetting is stored To activate headset operation General settings Configuring the Dtmf modeSelecting the Language Changing the PIN Entering the Display Text for the Idle State Protection Scroll to Protection and press the Select FoxkeyPhone Book Management Creating a New Phone Book EntryModfying or deleting a phone book entry To change an entryTo delete an entry Configuring Voice Mail Personal greetingRecording a greeting Listening to the greetingConfiguring Keys Available keysStoring a Phone Number under a Key Number Key Display shows choice of key typesStoring a Function under a Key Function Key Scroll to Function key and press the Select Foxkey Display shows the function currently setSelect the function you want and press the Select Foxkey Stored under the keyTeam key can only be allocated to a configurable key Foxkey You can listen to each setting using the Test FoxkeySetting the answering mode Storing a Team Partner under a Key Team KeySetting the priority To clear a configurable keyClearing a Key Display shows the key typeConfiguring Line Keys Setting the Response of a Line KeyPress the Line key you want and hold it down for a moment Personal key is also treated as a line key Function Commands Formulating FunctionsLocal settings IP settingsFurther information Troubleshooting MalfunctionsDeclaration Open Source Software LiabilityAbout Open Source Software DisclaimerOperation Equipment provided OptionsSetting up and mounting the phone Setting the phone up as a desktop phoneWall mounting Connecting the phone DismantlingConnections Connecting your phone to the LAN Connecting your PC to the LANConnecting the power supply Only use the optional original plug-in power adapterConnecting the Office KBM expansion keypad Office KBM expansion keypad optionLabelling Configurable Keys Index Absence keyIntended Purpose Index Declaration of Conformity