Alcatel Carrier Internetworking Solutions 3AK 19522 manual Transferring a call

Page 21

An outside call will be directed to the operator.

To cancel this restriction, use the same code.

The function remains valid until the next selection.

Transferring a call

If you are in the middle of a conversation, and you want to transfer your caller to another terminal, dial the number of the other terminal direct.

Your caller will automatically be placed on hold.

Hang up the receiver (single-line terminal) or (multi-line terminal). With either of the methods given above, you can transfer the call immediately or you can wait to see if the other line answers.

Note: It is not usually possible to transfer calls between two outside lines - this will depend on your national telephone system.

Putting your caller on hold

If you are in conversation with an internal or external caller, you may want to put him on hold, and retrieve the call later on the same terminal.

Single-line terminal: you have a key programmed for the "Park call/retrieve" function.

You can use this key to park a call and retrieve it later, when you are free.

C A L L S

19

Image 21

Contents Alcatel OmniPCX Enterprise Page User guide Easy Reflexes Alcatel OmniPCX Enterprise Symbols used in the documentation System information Page Description of Terminal Fixing the label on the terminal DisplayPreprogrammed keys and LEDs Single- line modeCall or function LEDs Fixed keys D E Page Page Page Page U R L L S Making an external call Making an internal callCalling the operator Calling a second person during a conversation enquiry call Calling an associate your secretary or colleagueReceiving a call Receiving calls during a conversation To cancel this consultationPutting your caller on hold Transferring a callSwitching from one caller to another broker calls Picking up a lost callPicking up a call on another terminal Calling from your personal directory Calling using a programmed keyCasual conference Parking a caller Camping on an internal correspondent who is busy Answering a night service bellOr hang up to transfer your correspondent Entering a programmed conferenceMastered conference Calling a number from the system directory Intrusion into an internal conversationCalling a correspondent on his loudspeaker Sending Dtmf signals Hunt groupsTemporarily leaving your hunt group Calling an Isdn correspondent Putting a caller on common holdSending a written message to an internal correspondent Calling an internal correspondent on his pager R Y O U R N V E N I E N C E M F O R T Customizing your terminalPage Programming your personal code List of the functions availableSwitching on the loudspeaker during a call Adjusting loudspeaker volume during a conversationChoosing a language Adjusting the ringer Adjusting receiver volume during a conversationAdjusting the display brightness Calling the last number dialled redialChanging the associate number Identifying the terminal you are onProgramming an appointment reminder Follow the instructions of the voice guide Do not disturb Forwarding calls when you are busyHiding your identity Saving a number, to call it laterHiding your callers identity Reporting malicious callsAllocating calls to customer account codes Calling an external private number Finding out the cost of your last external callTwin-set configuration I L E Y O U a R E a W a Y Forwarding calls to an associate number Forwarding calls to another numberS E N C E Forwarding calls to a recorded message Forwarding your calls, from a different terminalFrom your own terminal Cancelling forwardingConsulting recorded messages Selective forwardingPadlocking your terminal Consulting call-me messagesForwarding your calls to your pager Replying when your pager soundsConsulting the list of Isdn calls Consulting the list of internal callsIcon relating to Isdn Shows if there are messages waiting Glossary Isdn MULTI-LINE Terminal SINGLE-LINE Terminal Precautions for use