Polycom manual Polycom VVX 300 and 310 Business Media Phones

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USER GUIDE

Software 4.1.4 March 2013 1725-49089-001 Rev A

Polycom® VVX® 300 and 310 Business Media Phones

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Contents Polycom VVX 300 and 310 Business Media Phones Trademarks Polycom VVX 300 and 310 Business Media Phones User GuideDisclaimer Limitation of LiabilityContents Using Advanced Features Receiving Pages When You’re Not in an Active Call Getting Help End-User License Agreement for Polycom Software Page Who Should Read this Guide? How to Use this GuideTerms and Writing Conventions Conventions Used in this GuideAbout This Guide Information Elements Typographic Conventions Related DocumentsSetup and maintenance documents Phone Keys and Hardware Getting StartedTo change views Phone ViewsWeb Info Attaching Phone Hardware Home View Troubleshooting Why Can’t I Access a Certain View?Lines View Calls View Understanding Phone Icons and Status IndicatorsLight grey-Held call If you want to… Do this… Navigating Your Phone InterfaceEntering Data and Updating Fields Using the Dialpad Keys on the Phone Console Registering the Phone Web Info How to Register Your PhoneTo access the Web Configuration Utility for your phone Configuring Your Phone Using the Web Configuration UtilityWeb Info Using the Utility How Your Phone Handles Calls Using Basic FeaturesAnswering Calls Troubleshooting Why Doesn’t the Speakerphone Work?Answering on a Shared Line Answering Another CallManaging Multiple Calls To enable your phone to automatically answer callsAnswering Calls Automatically Calling from the Dialer Placing CallsTo display the Dialer, do one of the following Power Tip Choosing URLs or Numbers Mode from the DialerTo call from the Dialer Redialing Numbers Placing Calls from Favorites, Recent Calls, and DirectoriesTo call from the Recent Calls list To call from your Favorites listEnding Calls Using HeadsetsTo redial a number To enable Headset Memory Mode Enabling Headset Memory ModeWeb Info More Information About Headsets Responding to Incoming CallsIgnoring Incoming Calls During CallsRejecting Incoming Calls Forwarding Incoming Calls to Another PersonTransferring Calls Holding CallsTo hold a call To resume a held callSetting Up Conference Calls Setting Up and Handling Conference CallsTo set up a conference call To perform a blind transferHolding and Resuming Conference Calls Power Tip How to Quickly Set Up a ConferenceTo place a conference call on hold To resume a held conference callSplitting Conference Calls into Two Held Calls Ending Conference CallsManaging Conference Call Participants Changing the Way Calls are Answered Power Tip Forwarding Calls on a Call-by-Call BasisForwarding All Calls to Another Person To forward all calls to another person To disable call forwardingRejecting Calls from a Contact Using Do Not DisturbDiverting Calls from a Contact to Another Person To divert incoming calls from a contact to another personTroubleshooting Why Doesn’t the DND Icon Display? To enable or disable Do Not Disturb for a particular line Using Do Not Disturb with Multiple LinesListening to Voicemail To toggle Do Not Disturb on and offTo listen to voicemail messages Viewing Recent CallsTo view your Recent Calls list To customize the list To manage a call recordTo remove all calls from the list Working with Your Contact DirectoryTo view your Contact Directory To search for a contact To view contact informationTo dial a contact To add a contactPolycom VVX 300 and 310 Business Media Phones User Guide Working with a Corporate Directory To update a contact’s informationTo delete a contact To view the Corporate DirectoryTo search the Corporate Directory Power Tip Saving Corporate Directory Search ResultsTo dial a Corporate Directory contact To add a contact to your local Contact DirectoryUpdating the Incoming Call Ringtone Controlling What is HeardUpdating a Contact’s Ringtone To select a ringtone for a contactChanging the Ringer Volume Changing the Speaker VolumeChoosing Where You Hear Sound Effects Managing FavoritesTo see your Favorites To make a contact a Favorite Working with Shared LinesTo quickly call a Favorite To reorder your FavoritesShared Line Icon and Status Status Indicator Page Using Buddy Lists Using Advanced FeaturesUpdating Your Status To update your presence setting Setting Up and Managing a Buddy ListPower Tip Dialing Buddies To update your Buddy listPower Tip How to Access Your Blocked and Watcher Lists Blocking Contacts from Viewing Your StatusMonitoring Buddies Timesaver How to Quickly Unblock a ContactIntegrating with Microsoft Lync Server Navigating the Main Browser Using the BrowserEntering Information in the Main Browser Broadcasting Messages Using Push-to-Talk and Group PagingSending and Receiving PTT Broadcasts Push-to-Talk ModeTo send a PTT broadcast Timesaver Automatically Sending a PTT BroadcastReceiving PTT Broadcasts Ending PTT Broadcasts Replying to PTT BroadcastsChanging Where Broadcasts are Played Adjusting the Volume of PTT BroadcastsUpdating the Default Channel Updating Channel SubscriptionsSending and Receiving Pages Group Paging ModeTo send a Timesaver Automatically Sending aReceiving Pages Adjusting the Volume of PagesUpdating the Default Paging Group Changing Where Pages are PlayedUpdating Paging Group Subscriptions Allowing Pages to Play During Active CallsTo allow or disallow pages to play during an active call Using the CalendarOpening and Closing the Calendar Troubleshooting Why Doesn’t the Calendar Display Anymore?Navigating Month View Troubleshooting Why Doesn’t the Calendar Display?Navigating Day View Working with Meeting Reminders Navigating Meeting ViewJoining Meetings from the Calendar Troubleshooting Why Don’t My Meeting Reminders Display?To join a meeting from a meeting reminder Using Your Computer’s Mouse and Keyboard with Your Phone Using a Mouse and Keyboard with Your PhoneStarting and Stopping Polycom Desktop Connector To join a meeting from Meeting viewTo quit Polycom Desktop Connector Press this on your To do this on your phone… Keyboard… Open Directories Logging In and Out of a Phone Logging into PhonesTo log in to a phone Placing Calls from Phones that are in the Logged-Out StateTo log out of a phone To change your user password Changing Your PasswordLocking the Phone Locking and Unlocking Your Phone About Your User PasswordTo lock your phone To unlock your phone Calling and Answering from a Locked PhoneTo call an authorized number from a locked phone Timesaver a Quick Way to Lock Your PhoneTo re-submit or enter your login credentials Accessing Features with Your Login CredentialsTo answer a call on a locked phone Troubleshooting What Happens if I Can’t Access Features? Page Changing the Language on Your Phone To adjust the contrast on the phone displayChanging the Display Contrast To change the languageTo enable or disable the time and date display To update the time and date displayChanging the Time and Date Display Changing the Backlight To change the Backlight TimeoutTo change the backlight intensity Changing the Phone’s Background Picture Using One of Your Own Pictures as the Background PictureChanging the Background Picture To change the background pictureDisplaying Screen Savers Setting Up a Screen SaverClick + adjacent to Add a new background image To disable the Screen Saver setting To set up a screen saverInterrupting and Disabling Screen Savers Investigating Phone Warnings To view a detailed list of phone issuesRestarting the Phone Testing Phone Hardware Updating Phone ConfigurationTo update your phone’s configuration Audio DiagnosticsAdministrative Tasks Page Polycom Community Getting HelpPage Polycom Limited Warranty and Limitation Liability Service AgreementsGoverning Law Limitations of LiabilityExclusions Warranty ExclusiveSafety, Compliance, and Disposal Information CE and Vcci Mark CE Mark R & TTE Directive EU only Industry Canada ICCopyright, Safety, and Regulatory Notices Russian Compliance Echo CancellationNew Zealand Telepermit PTC General WarningAustralia Operating Ambient TemperaturesHearing Aid Compatibility HAC Waste Electrical and Electronic Equipment WeeePolycom VVX 300 and 310 Business Media Phones User Guide End-User License Agreement for Polycom Software Support Services Upgrades Limitation of Liability USA

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