Polycom
VVX 300
manual
Administrative Tasks
Password
Updating the Default Channel
Administrative Tasks
Warranty
Updating Phone Configuration
Setting Up Conference Calls
Adjusting the Volume of Pages
Operating Ambient Temperatures
How to
What is
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Chapter 5: Administrative Tasks
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Keypad Diagnostics
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Display Diagnostics
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Brightness Diagnostics
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LED Diagnostics
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Contents
Polycom VVX 300 and 310 Business Media Phones
Trademarks
Polycom VVX 300 and 310 Business Media Phones User Guide
Disclaimer
Limitation of Liability
Contents
Using Advanced Features
Receiving Pages When You’re Not in an Active Call
Getting Help
End-User License Agreement for Polycom Software
Page
Who Should Read this Guide?
How to Use this Guide
Terms and Writing Conventions
Conventions Used in this Guide
About This Guide
Information Elements
Typographic Conventions
Related Documents
Setup and maintenance documents
Phone Keys and Hardware
Getting Started
To change views
Phone Views
Web Info Attaching Phone Hardware
Home View
Troubleshooting Why Can’t I Access a Certain View?
Lines View
Calls View
Understanding Phone Icons and Status Indicators
Light grey-Held call
If you want to… Do this…
Navigating Your Phone Interface
Entering Data and Updating Fields
Using the Dialpad Keys on the Phone Console
Registering the Phone
Web Info How to Register Your Phone
To access the Web Configuration Utility for your phone
Configuring Your Phone Using the Web Configuration Utility
Web Info Using the Utility
How Your Phone Handles Calls
Using Basic Features
Answering Calls
Troubleshooting Why Doesn’t the Speakerphone Work?
Answering on a Shared Line
Answering Another Call
Managing Multiple Calls
To enable your phone to automatically answer calls
Answering Calls Automatically
Calling from the Dialer
Placing Calls
To display the Dialer, do one of the following
Power Tip Choosing URLs or Numbers Mode from the Dialer
To call from the Dialer
Redialing Numbers
Placing Calls from Favorites, Recent Calls, and Directories
To call from the Recent Calls list
To call from your Favorites list
Ending Calls
Using Headsets
To redial a number
To enable Headset Memory Mode
Enabling Headset Memory Mode
Web Info More Information About Headsets
Responding to Incoming Calls
Ignoring Incoming Calls
During Calls
Rejecting Incoming Calls
Forwarding Incoming Calls to Another Person
Transferring Calls
Holding Calls
To hold a call
To resume a held call
Setting Up Conference Calls
Setting Up and Handling Conference Calls
To set up a conference call
To perform a blind transfer
Holding and Resuming Conference Calls
Power Tip How to Quickly Set Up a Conference
To place a conference call on hold
To resume a held conference call
Splitting Conference Calls into Two Held Calls
Ending Conference Calls
Managing Conference Call Participants
Changing the Way Calls are Answered
Power Tip Forwarding Calls on a Call-by-Call Basis
Forwarding All Calls to Another Person
To forward all calls to another person
To disable call forwarding
Rejecting Calls from a Contact
Using Do Not Disturb
Diverting Calls from a Contact to Another Person
To divert incoming calls from a contact to another person
Troubleshooting Why Doesn’t the DND Icon Display?
To enable or disable Do Not Disturb for a particular line
Using Do Not Disturb with Multiple Lines
Listening to Voicemail
To toggle Do Not Disturb on and off
To listen to voicemail messages
Viewing Recent Calls
To view your Recent Calls list
To customize the list
To manage a call record
To remove all calls from the list
Working with Your Contact Directory
To view your Contact Directory
To search for a contact
To view contact information
To dial a contact
To add a contact
Polycom VVX 300 and 310 Business Media Phones User Guide
Working with a Corporate Directory
To update a contact’s information
To delete a contact
To view the Corporate Directory
To search the Corporate Directory
Power Tip Saving Corporate Directory Search Results
To dial a Corporate Directory contact
To add a contact to your local Contact Directory
Updating the Incoming Call Ringtone
Controlling What is Heard
Updating a Contact’s Ringtone
To select a ringtone for a contact
Changing the Ringer Volume
Changing the Speaker Volume
Choosing Where You Hear Sound Effects
Managing Favorites
To see your Favorites
To make a contact a Favorite
Working with Shared Lines
To quickly call a Favorite
To reorder your Favorites
Shared Line Icon and Status Status Indicator
Page
Using Buddy Lists
Using Advanced Features
Updating Your Status
To update your presence setting
Setting Up and Managing a Buddy List
Power Tip Dialing Buddies
To update your Buddy list
Power Tip How to Access Your Blocked and Watcher Lists
Blocking Contacts from Viewing Your Status
Monitoring Buddies
Timesaver How to Quickly Unblock a Contact
Integrating with Microsoft Lync Server
Navigating the Main Browser
Using the Browser
Entering Information in the Main Browser
Broadcasting Messages Using Push-to-Talk and Group Paging
Sending and Receiving PTT Broadcasts
Push-to-Talk Mode
To send a PTT broadcast
Timesaver Automatically Sending a PTT Broadcast
Receiving PTT Broadcasts
Ending PTT Broadcasts
Replying to PTT Broadcasts
Changing Where Broadcasts are Played
Adjusting the Volume of PTT Broadcasts
Updating the Default Channel
Updating Channel Subscriptions
Sending and Receiving Pages
Group Paging Mode
To send a
Timesaver Automatically Sending a
Receiving Pages
Adjusting the Volume of Pages
Updating the Default Paging Group
Changing Where Pages are Played
Updating Paging Group Subscriptions
Allowing Pages to Play During Active Calls
To allow or disallow pages to play during an active call
Using the Calendar
Opening and Closing the Calendar
Troubleshooting Why Doesn’t the Calendar Display Anymore?
Navigating Month View
Troubleshooting Why Doesn’t the Calendar Display?
Navigating Day View
Working with Meeting Reminders
Navigating Meeting View
Joining Meetings from the Calendar
Troubleshooting Why Don’t My Meeting Reminders Display?
To join a meeting from a meeting reminder
Using Your Computer’s Mouse and Keyboard with Your Phone
Using a Mouse and Keyboard with Your Phone
Starting and Stopping Polycom Desktop Connector
To join a meeting from Meeting view
To quit Polycom Desktop Connector
Press this on your To do this on your phone… Keyboard…
Open Directories
Logging In and Out of a Phone
Logging into Phones
To log in to a phone
Placing Calls from Phones that are in the Logged-Out State
To log out of a phone
To change your user password
Changing Your Password
Locking the Phone
Locking and Unlocking Your Phone
About Your User Password
To lock your phone
To unlock your phone
Calling and Answering from a Locked Phone
To call an authorized number from a locked phone
Timesaver a Quick Way to Lock Your Phone
To re-submit or enter your login credentials
Accessing Features with Your Login Credentials
To answer a call on a locked phone
Troubleshooting What Happens if I Can’t Access Features?
Page
Changing the Language on Your Phone
To adjust the contrast on the phone display
Changing the Display Contrast
To change the language
To enable or disable the time and date display
To update the time and date display
Changing the Time and Date Display
Changing the Backlight
To change the Backlight Timeout
To change the backlight intensity
Changing the Phone’s Background Picture
Using One of Your Own Pictures as the Background Picture
Changing the Background Picture
To change the background picture
Displaying Screen Savers
Setting Up a Screen Saver
Click + adjacent to Add a new background image
To disable the Screen Saver setting
To set up a screen saver
Interrupting and Disabling Screen Savers
Investigating Phone Warnings
To view a detailed list of phone issues
Restarting the Phone
Testing Phone Hardware
Updating Phone Configuration
To update your phone’s configuration
Audio Diagnostics
Administrative Tasks
Page
Polycom Community
Getting Help
Page
Polycom Limited Warranty and Limitation Liability
Service Agreements
Governing Law
Limitations of Liability
Exclusions
Warranty Exclusive
Safety, Compliance, and Disposal Information
CE and Vcci Mark CE Mark R & TTE Directive EU only
Industry Canada IC
Copyright, Safety, and Regulatory Notices
Russian Compliance
Echo Cancellation
New Zealand Telepermit
PTC General Warning
Australia
Operating Ambient Temperatures
Hearing Aid Compatibility HAC
Waste Electrical and Electronic Equipment Weee
Polycom VVX 300 and 310 Business Media Phones User Guide
End-User License Agreement for Polycom Software
Support Services
Upgrades
Limitation of Liability
USA
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