Polycom VVX 300 manual Getting Help, Polycom Community

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Chapter 6: Getting Help

This chapter provides locations where you can access useful Polycom or third-party documents and web links, including related Polycom, partner, or third-party documents and web sites.

Related Documents

For more information about installing, configuring, and administering Polycom products, refer to Documents and Downloads at Polycom Support.

The Polycom Community

The Polycom Community gives you access to the latest developer and support information. Participate in discussion forums to share ideas and solve problems with your colleagues. To register with the Polycom Community, simply create a Polycom online account. When logged in, you can access Polycom support personnel and participate in developer and support forums to find the latest information on hardware, software, and development topics.

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Contents Polycom VVX 300 and 310 Business Media Phones Limitation of Liability Polycom VVX 300 and 310 Business Media Phones User GuideTrademarks DisclaimerContents Using Advanced Features Receiving Pages When You’re Not in an Active Call Getting Help End-User License Agreement for Polycom Software Page Who Should Read this Guide? How to Use this GuideTerms and Writing Conventions Conventions Used in this GuideAbout This Guide Information Elements Typographic Conventions Related DocumentsSetup and maintenance documents Phone Keys and Hardware Getting StartedPhone Views To change viewsWeb Info Attaching Phone Hardware Home View Troubleshooting Why Can’t I Access a Certain View?Lines View Understanding Phone Icons and Status Indicators Calls ViewLight grey-Held call If you want to… Do this… Navigating Your Phone InterfaceEntering Data and Updating Fields Using the Dialpad Keys on the Phone Console Registering the Phone Web Info How to Register Your PhoneConfiguring Your Phone Using the Web Configuration Utility To access the Web Configuration Utility for your phoneWeb Info Using the Utility How Your Phone Handles Calls Using Basic FeaturesAnswering Calls Troubleshooting Why Doesn’t the Speakerphone Work?Answering on a Shared Line Answering Another CallTo enable your phone to automatically answer calls Managing Multiple CallsAnswering Calls Automatically Calling from the Dialer Placing CallsPower Tip Choosing URLs or Numbers Mode from the Dialer To display the Dialer, do one of the followingTo call from the Dialer To call from your Favorites list Placing Calls from Favorites, Recent Calls, and DirectoriesRedialing Numbers To call from the Recent Calls listUsing Headsets Ending CallsTo redial a number Responding to Incoming Calls Enabling Headset Memory ModeTo enable Headset Memory Mode Web Info More Information About HeadsetsForwarding Incoming Calls to Another Person During CallsIgnoring Incoming Calls Rejecting Incoming CallsTo resume a held call Holding CallsTransferring Calls To hold a callTo perform a blind transfer Setting Up and Handling Conference CallsSetting Up Conference Calls To set up a conference callTo resume a held conference call Power Tip How to Quickly Set Up a ConferenceHolding and Resuming Conference Calls To place a conference call on holdEnding Conference Calls Splitting Conference Calls into Two Held CallsManaging Conference Call Participants Power Tip Forwarding Calls on a Call-by-Call Basis Changing the Way Calls are AnsweredForwarding All Calls to Another Person To forward all calls to another person To disable call forwardingTo divert incoming calls from a contact to another person Using Do Not DisturbRejecting Calls from a Contact Diverting Calls from a Contact to Another PersonTroubleshooting Why Doesn’t the DND Icon Display? To toggle Do Not Disturb on and off Using Do Not Disturb with Multiple LinesTo enable or disable Do Not Disturb for a particular line Listening to VoicemailViewing Recent Calls To listen to voicemail messagesTo view your Recent Calls list To customize the list To manage a call recordWorking with Your Contact Directory To remove all calls from the listTo view your Contact Directory To add a contact To view contact informationTo search for a contact To dial a contactPolycom VVX 300 and 310 Business Media Phones User Guide To view the Corporate Directory To update a contact’s informationWorking with a Corporate Directory To delete a contactTo add a contact to your local Contact Directory Power Tip Saving Corporate Directory Search ResultsTo search the Corporate Directory To dial a Corporate Directory contactTo select a ringtone for a contact Controlling What is HeardUpdating the Incoming Call Ringtone Updating a Contact’s RingtoneManaging Favorites Changing the Speaker VolumeChanging the Ringer Volume Choosing Where You Hear Sound EffectsTo see your Favorites To reorder your Favorites Working with Shared LinesTo make a contact a Favorite To quickly call a FavoriteShared Line Icon and Status Status Indicator Page Using Buddy Lists Using Advanced FeaturesUpdating Your Status To update your presence setting Setting Up and Managing a Buddy ListBlocking Contacts from Viewing Your Status To update your Buddy listPower Tip Dialing Buddies Power Tip How to Access Your Blocked and Watcher ListsMonitoring Buddies Timesaver How to Quickly Unblock a ContactIntegrating with Microsoft Lync Server Navigating the Main Browser Using the BrowserEntering Information in the Main Browser Broadcasting Messages Using Push-to-Talk and Group PagingTimesaver Automatically Sending a PTT Broadcast Push-to-Talk ModeSending and Receiving PTT Broadcasts To send a PTT broadcastReceiving PTT Broadcasts Ending PTT Broadcasts Replying to PTT BroadcastsUpdating Channel Subscriptions Adjusting the Volume of PTT BroadcastsChanging Where Broadcasts are Played Updating the Default ChannelTimesaver Automatically Sending a Group Paging ModeSending and Receiving Pages To send aReceiving Pages Adjusting the Volume of PagesAllowing Pages to Play During Active Calls Changing Where Pages are PlayedUpdating the Default Paging Group Updating Paging Group SubscriptionsTo allow or disallow pages to play during an active call Using the CalendarOpening and Closing the Calendar Troubleshooting Why Doesn’t the Calendar Display Anymore?Troubleshooting Why Doesn’t the Calendar Display? Navigating Month ViewNavigating Day View Working with Meeting Reminders Navigating Meeting ViewTroubleshooting Why Don’t My Meeting Reminders Display? Joining Meetings from the CalendarTo join a meeting from a meeting reminder To join a meeting from Meeting view Using a Mouse and Keyboard with Your PhoneUsing Your Computer’s Mouse and Keyboard with Your Phone Starting and Stopping Polycom Desktop ConnectorTo quit Polycom Desktop Connector Press this on your To do this on your phone… Keyboard… Open Directories Logging In and Out of a Phone Logging into PhonesPlacing Calls from Phones that are in the Logged-Out State To log in to a phoneTo log out of a phone Changing Your Password To change your user passwordLocking the Phone About Your User Password Locking and Unlocking Your PhoneTo lock your phone Timesaver a Quick Way to Lock Your Phone Calling and Answering from a Locked PhoneTo unlock your phone To call an authorized number from a locked phoneAccessing Features with Your Login Credentials To re-submit or enter your login credentialsTo answer a call on a locked phone Troubleshooting What Happens if I Can’t Access Features? Page To change the language To adjust the contrast on the phone displayChanging the Language on Your Phone Changing the Display ContrastTo update the time and date display To enable or disable the time and date displayChanging the Time and Date Display To change the Backlight Timeout Changing the BacklightTo change the backlight intensity To change the background picture Using One of Your Own Pictures as the Background PictureChanging the Phone’s Background Picture Changing the Background PictureSetting Up a Screen Saver Displaying Screen SaversClick + adjacent to Add a new background image To set up a screen saver To disable the Screen Saver settingInterrupting and Disabling Screen Savers To view a detailed list of phone issues Investigating Phone WarningsRestarting the Phone Audio Diagnostics Updating Phone ConfigurationTesting Phone Hardware To update your phone’s configurationAdministrative Tasks Page Polycom Community Getting HelpPage Limitations of Liability Service AgreementsPolycom Limited Warranty and Limitation Liability Governing LawExclusions Warranty ExclusiveSafety, Compliance, and Disposal Information CE and Vcci Mark CE Mark R & TTE Directive EU only Industry Canada ICCopyright, Safety, and Regulatory Notices PTC General Warning Echo CancellationRussian Compliance New Zealand TelepermitWaste Electrical and Electronic Equipment Weee Operating Ambient TemperaturesAustralia Hearing Aid Compatibility HACPolycom VVX 300 and 310 Business Media Phones User Guide End-User License Agreement for Polycom Software Support Services Upgrades Limitation of Liability USA

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