Polycom VVX 300 manual Using Advanced Features, Using Buddy Lists

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Chapter 3: Using Advanced Features

You’ve mastered the basic features of your phone, but want to know all about the other interesting and powerful features your phone has to offer. In this chapter, you’ll learn all about those features that make your phone exciting to use, such as joining Microsoft® Outlook® meetings with one tap of your finger, using your computer’s keyboard and mouse to handle calls, viewing Web content, or monitoring other phone users to see when they’re available or away from their desk.

This chapter shows you how to:

•Manage buddies

•Integrate with Microsoft Lync Server 2010

•View the browser

•Broadcast messages using Push-to-Talk and group paging

•Use the Calendar feature

•Use the Polycom Desktop Connector to link your computer keyboard and mouse to your phone

•Log into other phones

•Lock your phone

•Access features with your login credentials

Note: Feature Availability

Your phone may not support all of the features described in this chapter. Check with your system administrator to find out which features are available on your phone.

Using Buddy Lists

A Buddy list is a list of users/devices whose status—or presence—you can monitor. Users update their presence setting, such as Be right back, Out to lunch, or Busy, and you can view their status in real time from your Buddy list. You can also view your buddies’ status from Lines view and Home view.

In this section, you’ll learn how to:

•Update your presence status

•Set up and manage a Buddy list

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Contents Polycom VVX 300 and 310 Business Media Phones Trademarks Polycom VVX 300 and 310 Business Media Phones User GuideDisclaimer Limitation of LiabilityContents Using Advanced Features Receiving Pages When You’re Not in an Active Call Getting Help End-User License Agreement for Polycom Software Page Who Should Read this Guide? How to Use this GuideTerms and Writing Conventions Conventions Used in this GuideAbout This Guide Information Elements Typographic Conventions Related DocumentsSetup and maintenance documents Phone Keys and Hardware Getting StartedPhone Views To change viewsWeb Info Attaching Phone Hardware Home View Troubleshooting Why Can’t I Access a Certain View?Lines View Understanding Phone Icons and Status Indicators Calls ViewLight grey-Held call If you want to… Do this… Navigating Your Phone InterfaceEntering Data and Updating Fields Using the Dialpad Keys on the Phone Console Registering the Phone Web Info How to Register Your PhoneConfiguring Your Phone Using the Web Configuration Utility To access the Web Configuration Utility for your phoneWeb Info Using the Utility How Your Phone Handles Calls Using Basic FeaturesAnswering Calls Troubleshooting Why Doesn’t the Speakerphone Work?Answering on a Shared Line Answering Another CallTo enable your phone to automatically answer calls Managing Multiple CallsAnswering Calls Automatically Calling from the Dialer Placing CallsPower Tip Choosing URLs or Numbers Mode from the Dialer To display the Dialer, do one of the followingTo call from the Dialer Redialing Numbers Placing Calls from Favorites, Recent Calls, and DirectoriesTo call from the Recent Calls list To call from your Favorites listUsing Headsets Ending CallsTo redial a number To enable Headset Memory Mode Enabling Headset Memory ModeWeb Info More Information About Headsets Responding to Incoming CallsIgnoring Incoming Calls During CallsRejecting Incoming Calls Forwarding Incoming Calls to Another PersonTransferring Calls Holding CallsTo hold a call To resume a held callSetting Up Conference Calls Setting Up and Handling Conference CallsTo set up a conference call To perform a blind transferHolding and Resuming Conference Calls Power Tip How to Quickly Set Up a ConferenceTo place a conference call on hold To resume a held conference callEnding Conference Calls Splitting Conference Calls into Two Held CallsManaging Conference Call Participants Power Tip Forwarding Calls on a Call-by-Call Basis Changing the Way Calls are AnsweredForwarding All Calls to Another Person To forward all calls to another person To disable call forwardingRejecting Calls from a Contact Using Do Not DisturbDiverting Calls from a Contact to Another Person To divert incoming calls from a contact to another personTroubleshooting Why Doesn’t the DND Icon Display? To enable or disable Do Not Disturb for a particular line Using Do Not Disturb with Multiple LinesListening to Voicemail To toggle Do Not Disturb on and offViewing Recent Calls To listen to voicemail messagesTo view your Recent Calls list To customize the list To manage a call recordWorking with Your Contact Directory To remove all calls from the listTo view your Contact Directory To search for a contact To view contact informationTo dial a contact To add a contactPolycom VVX 300 and 310 Business Media Phones User Guide Working with a Corporate Directory To update a contact’s informationTo delete a contact To view the Corporate DirectoryTo search the Corporate Directory Power Tip Saving Corporate Directory Search ResultsTo dial a Corporate Directory contact To add a contact to your local Contact DirectoryUpdating the Incoming Call Ringtone Controlling What is HeardUpdating a Contact’s Ringtone To select a ringtone for a contactChanging the Ringer Volume Changing the Speaker VolumeChoosing Where You Hear Sound Effects Managing FavoritesTo see your Favorites To make a contact a Favorite Working with Shared LinesTo quickly call a Favorite To reorder your FavoritesShared Line Icon and Status Status Indicator Page Using Buddy Lists Using Advanced FeaturesUpdating Your Status To update your presence setting Setting Up and Managing a Buddy ListPower Tip Dialing Buddies To update your Buddy listPower Tip How to Access Your Blocked and Watcher Lists Blocking Contacts from Viewing Your StatusMonitoring Buddies Timesaver How to Quickly Unblock a ContactIntegrating with Microsoft Lync Server Navigating the Main Browser Using the BrowserEntering Information in the Main Browser Broadcasting Messages Using Push-to-Talk and Group PagingSending and Receiving PTT Broadcasts Push-to-Talk ModeTo send a PTT broadcast Timesaver Automatically Sending a PTT BroadcastReceiving PTT Broadcasts Ending PTT Broadcasts Replying to PTT BroadcastsChanging Where Broadcasts are Played Adjusting the Volume of PTT BroadcastsUpdating the Default Channel Updating Channel SubscriptionsSending and Receiving Pages Group Paging ModeTo send a Timesaver Automatically Sending aReceiving Pages Adjusting the Volume of PagesUpdating the Default Paging Group Changing Where Pages are PlayedUpdating Paging Group Subscriptions Allowing Pages to Play During Active CallsTo allow or disallow pages to play during an active call Using the CalendarOpening and Closing the Calendar Troubleshooting Why Doesn’t the Calendar Display Anymore?Troubleshooting Why Doesn’t the Calendar Display? Navigating Month ViewNavigating Day View Working with Meeting Reminders Navigating Meeting ViewTroubleshooting Why Don’t My Meeting Reminders Display? Joining Meetings from the CalendarTo join a meeting from a meeting reminder Using Your Computer’s Mouse and Keyboard with Your Phone Using a Mouse and Keyboard with Your PhoneStarting and Stopping Polycom Desktop Connector To join a meeting from Meeting viewTo quit Polycom Desktop Connector Press this on your To do this on your phone… Keyboard… Open Directories Logging In and Out of a Phone Logging into PhonesPlacing Calls from Phones that are in the Logged-Out State To log in to a phoneTo log out of a phone Changing Your Password To change your user passwordLocking the Phone About Your User Password Locking and Unlocking Your PhoneTo lock your phone To unlock your phone Calling and Answering from a Locked PhoneTo call an authorized number from a locked phone Timesaver a Quick Way to Lock Your PhoneAccessing Features with Your Login Credentials To re-submit or enter your login credentialsTo answer a call on a locked phone Troubleshooting What Happens if I Can’t Access Features? Page Changing the Language on Your Phone To adjust the contrast on the phone displayChanging the Display Contrast To change the languageTo update the time and date display To enable or disable the time and date displayChanging the Time and Date Display To change the Backlight Timeout Changing the BacklightTo change the backlight intensity Changing the Phone’s Background Picture Using One of Your Own Pictures as the Background PictureChanging the Background Picture To change the background pictureSetting Up a Screen Saver Displaying Screen SaversClick + adjacent to Add a new background image To set up a screen saver To disable the Screen Saver settingInterrupting and Disabling Screen Savers To view a detailed list of phone issues Investigating Phone WarningsRestarting the Phone Testing Phone Hardware Updating Phone ConfigurationTo update your phone’s configuration Audio DiagnosticsAdministrative Tasks Page Polycom Community Getting HelpPage Polycom Limited Warranty and Limitation Liability Service AgreementsGoverning Law Limitations of LiabilityExclusions Warranty ExclusiveSafety, Compliance, and Disposal Information CE and Vcci Mark CE Mark R & TTE Directive EU only Industry Canada ICCopyright, Safety, and Regulatory Notices Russian Compliance Echo CancellationNew Zealand Telepermit PTC General WarningAustralia Operating Ambient TemperaturesHearing Aid Compatibility HAC Waste Electrical and Electronic Equipment WeeePolycom VVX 300 and 310 Business Media Phones User Guide End-User License Agreement for Polycom Software Support Services Upgrades Limitation of Liability USA

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