Polycom VVX 300 Understanding Phone Icons and Status Indicators, Calls View, Light grey-Held call

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Chapter 1: Getting Started

Calls View

You can access Calls view (shown next) if your phone has multiple calls in progress, or you have one held call. Use the up and down arrow keys to see all your calls. If your phone has multiple lines, calls display under the associated line.

Call color indicates status:

•Medium grey—Active call

•Dark grey—Incoming call

•Light grey—Held call

Use the up and down arrow keys to highlight a call. The soft keys apply to the highlighted call.

Understanding Phone Icons and Status Indicators

The following icons and indicators indicate phone, call, or buddy/contact status, or to indicate that a feature is enabled.

Icon Description

Registered line

Unregistered line

Placing a call

Active call using Polycom HD

Voice

Held call

Incoming call

Icon Description

Phone warning

Login credentials invalid

Shared line

Shared line with a held call

Call forwarding is enabled

You have messages

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Contents Polycom VVX 300 and 310 Business Media Phones Limitation of Liability Polycom VVX 300 and 310 Business Media Phones User GuideTrademarks DisclaimerContents Using Advanced Features Receiving Pages When You’re Not in an Active Call Getting Help End-User License Agreement for Polycom Software Page Who Should Read this Guide? How to Use this GuideTerms and Writing Conventions Conventions Used in this GuideAbout This Guide Information Elements Typographic Conventions Related DocumentsSetup and maintenance documents Phone Keys and Hardware Getting StartedTo change views Phone ViewsWeb Info Attaching Phone Hardware Home View Troubleshooting Why Can’t I Access a Certain View?Lines View Calls View Understanding Phone Icons and Status IndicatorsLight grey-Held call If you want to… Do this… Navigating Your Phone InterfaceEntering Data and Updating Fields Using the Dialpad Keys on the Phone Console Registering the Phone Web Info How to Register Your PhoneTo access the Web Configuration Utility for your phone Configuring Your Phone Using the Web Configuration UtilityWeb Info Using the Utility How Your Phone Handles Calls Using Basic FeaturesAnswering Calls Troubleshooting Why Doesn’t the Speakerphone Work?Answering on a Shared Line Answering Another CallManaging Multiple Calls To enable your phone to automatically answer callsAnswering Calls Automatically Calling from the Dialer Placing CallsTo display the Dialer, do one of the following Power Tip Choosing URLs or Numbers Mode from the DialerTo call from the Dialer To call from your Favorites list Placing Calls from Favorites, Recent Calls, and DirectoriesRedialing Numbers To call from the Recent Calls listEnding Calls Using HeadsetsTo redial a number Responding to Incoming Calls Enabling Headset Memory ModeTo enable Headset Memory Mode Web Info More Information About HeadsetsForwarding Incoming Calls to Another Person During CallsIgnoring Incoming Calls Rejecting Incoming CallsTo resume a held call Holding CallsTransferring Calls To hold a callTo perform a blind transfer Setting Up and Handling Conference CallsSetting Up Conference Calls To set up a conference callTo resume a held conference call Power Tip How to Quickly Set Up a ConferenceHolding and Resuming Conference Calls To place a conference call on holdSplitting Conference Calls into Two Held Calls Ending Conference CallsManaging Conference Call Participants Changing the Way Calls are Answered Power Tip Forwarding Calls on a Call-by-Call BasisForwarding All Calls to Another Person To forward all calls to another person To disable call forwardingTo divert incoming calls from a contact to another person Using Do Not DisturbRejecting Calls from a Contact Diverting Calls from a Contact to Another PersonTroubleshooting Why Doesn’t the DND Icon Display? To toggle Do Not Disturb on and off Using Do Not Disturb with Multiple LinesTo enable or disable Do Not Disturb for a particular line Listening to VoicemailTo listen to voicemail messages Viewing Recent CallsTo view your Recent Calls list To customize the list To manage a call recordTo remove all calls from the list Working with Your Contact DirectoryTo view your Contact Directory To add a contact To view contact informationTo search for a contact To dial a contactPolycom VVX 300 and 310 Business Media Phones User Guide To view the Corporate Directory To update a contact’s informationWorking with a Corporate Directory To delete a contactTo add a contact to your local Contact Directory Power Tip Saving Corporate Directory Search ResultsTo search the Corporate Directory To dial a Corporate Directory contactTo select a ringtone for a contact Controlling What is HeardUpdating the Incoming Call Ringtone Updating a Contact’s RingtoneManaging Favorites Changing the Speaker VolumeChanging the Ringer Volume Choosing Where You Hear Sound EffectsTo see your Favorites To reorder your Favorites Working with Shared LinesTo make a contact a Favorite To quickly call a FavoriteShared Line Icon and Status Status Indicator Page Using Buddy Lists Using Advanced FeaturesUpdating Your Status To update your presence setting Setting Up and Managing a Buddy ListBlocking Contacts from Viewing Your Status To update your Buddy listPower Tip Dialing Buddies Power Tip How to Access Your Blocked and Watcher ListsMonitoring Buddies Timesaver How to Quickly Unblock a ContactIntegrating with Microsoft Lync Server Navigating the Main Browser Using the BrowserEntering Information in the Main Browser Broadcasting Messages Using Push-to-Talk and Group PagingTimesaver Automatically Sending a PTT Broadcast Push-to-Talk ModeSending and Receiving PTT Broadcasts To send a PTT broadcastReceiving PTT Broadcasts Ending PTT Broadcasts Replying to PTT BroadcastsUpdating Channel Subscriptions Adjusting the Volume of PTT BroadcastsChanging Where Broadcasts are Played Updating the Default ChannelTimesaver Automatically Sending a Group Paging ModeSending and Receiving Pages To send aReceiving Pages Adjusting the Volume of PagesAllowing Pages to Play During Active Calls Changing Where Pages are PlayedUpdating the Default Paging Group Updating Paging Group SubscriptionsTo allow or disallow pages to play during an active call Using the CalendarOpening and Closing the Calendar Troubleshooting Why Doesn’t the Calendar Display Anymore?Navigating Month View Troubleshooting Why Doesn’t the Calendar Display?Navigating Day View Working with Meeting Reminders Navigating Meeting ViewJoining Meetings from the Calendar Troubleshooting Why Don’t My Meeting Reminders Display?To join a meeting from a meeting reminder To join a meeting from Meeting view Using a Mouse and Keyboard with Your PhoneUsing Your Computer’s Mouse and Keyboard with Your Phone Starting and Stopping Polycom Desktop ConnectorTo quit Polycom Desktop Connector Press this on your To do this on your phone… Keyboard… Open Directories Logging In and Out of a Phone Logging into PhonesTo log in to a phone Placing Calls from Phones that are in the Logged-Out StateTo log out of a phone To change your user password Changing Your PasswordLocking the Phone Locking and Unlocking Your Phone About Your User PasswordTo lock your phone Timesaver a Quick Way to Lock Your Phone Calling and Answering from a Locked PhoneTo unlock your phone To call an authorized number from a locked phoneTo re-submit or enter your login credentials Accessing Features with Your Login CredentialsTo answer a call on a locked phone Troubleshooting What Happens if I Can’t Access Features? Page To change the language To adjust the contrast on the phone displayChanging the Language on Your Phone Changing the Display ContrastTo enable or disable the time and date display To update the time and date displayChanging the Time and Date Display Changing the Backlight To change the Backlight TimeoutTo change the backlight intensity To change the background picture Using One of Your Own Pictures as the Background PictureChanging the Phone’s Background Picture Changing the Background PictureDisplaying Screen Savers Setting Up a Screen SaverClick + adjacent to Add a new background image To disable the Screen Saver setting To set up a screen saverInterrupting and Disabling Screen Savers Investigating Phone Warnings To view a detailed list of phone issuesRestarting the Phone Audio Diagnostics Updating Phone ConfigurationTesting Phone Hardware To update your phone’s configurationAdministrative Tasks Page Polycom Community Getting HelpPage Limitations of Liability Service AgreementsPolycom Limited Warranty and Limitation Liability Governing LawExclusions Warranty ExclusiveSafety, Compliance, and Disposal Information CE and Vcci Mark CE Mark R & TTE Directive EU only Industry Canada ICCopyright, Safety, and Regulatory Notices PTC General Warning Echo CancellationRussian Compliance New Zealand TelepermitWaste Electrical and Electronic Equipment Weee Operating Ambient TemperaturesAustralia Hearing Aid Compatibility HACPolycom VVX 300 and 310 Business Media Phones User Guide End-User License Agreement for Polycom Software Support Services Upgrades Limitation of Liability USA

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