Polycom VVX 300 manual Troubleshooting Why Doesn’t the DND Icon Display?

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Polycom® VVX® 300 and 310 Business Media Phones User Guide

When you enable Do Not Disturb, the following happens:

•The Do Not Disturb icon displays in the status bar, as shown next.

•If your phone is idle, the Do Not Disturb icon, , displays next to your phone line in Lines view, as shown next. If you have new messages or forwarding enabled, the messages or forwarding icon will display instead.

•The DND icon in Home view, , changes to , as shown next.

Note: Do Not Disturb and Shared Lines

Enabling Do Not Disturb on shared lines disables ringing only. You’ll still see a visual notification of the call and have the option to answer the call.

Troubleshooting: Why Doesn’t the DND Icon Display?

If you’ve set your presence status to Do Not Disturb, as well as enabled DND for your phone, the message My Status: Do Not Disturb will display instead the date display, and the DND icon won’t display in the status bar.

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Contents Polycom VVX 300 and 310 Business Media Phones Disclaimer Polycom VVX 300 and 310 Business Media Phones User GuideTrademarks Limitation of LiabilityContents Using Advanced Features Receiving Pages When You’re Not in an Active Call Getting Help End-User License Agreement for Polycom Software Page How to Use this Guide Who Should Read this Guide?Conventions Used in this Guide Terms and Writing ConventionsAbout This Guide Information Elements Related Documents Typographic ConventionsSetup and maintenance documents Getting Started Phone Keys and HardwarePhone Views To change viewsWeb Info Attaching Phone Hardware Troubleshooting Why Can’t I Access a Certain View? Home ViewLines View Understanding Phone Icons and Status Indicators Calls ViewLight grey-Held call Navigating Your Phone Interface If you want to… Do this…Entering Data and Updating Fields Using the Dialpad Keys on the Phone Console Web Info How to Register Your Phone Registering the PhoneConfiguring Your Phone Using the Web Configuration Utility To access the Web Configuration Utility for your phoneWeb Info Using the Utility Using Basic Features How Your Phone Handles CallsTroubleshooting Why Doesn’t the Speakerphone Work? Answering CallsAnswering Another Call Answering on a Shared LineTo enable your phone to automatically answer calls Managing Multiple CallsAnswering Calls Automatically Placing Calls Calling from the DialerPower Tip Choosing URLs or Numbers Mode from the Dialer To display the Dialer, do one of the followingTo call from the Dialer To call from the Recent Calls list Placing Calls from Favorites, Recent Calls, and DirectoriesRedialing Numbers To call from your Favorites listUsing Headsets Ending CallsTo redial a number Web Info More Information About Headsets Enabling Headset Memory ModeTo enable Headset Memory Mode Responding to Incoming CallsRejecting Incoming Calls During CallsIgnoring Incoming Calls Forwarding Incoming Calls to Another PersonTo hold a call Holding CallsTransferring Calls To resume a held callTo set up a conference call Setting Up and Handling Conference CallsSetting Up Conference Calls To perform a blind transferTo place a conference call on hold Power Tip How to Quickly Set Up a ConferenceHolding and Resuming Conference Calls To resume a held conference callEnding Conference Calls Splitting Conference Calls into Two Held CallsManaging Conference Call Participants Power Tip Forwarding Calls on a Call-by-Call Basis Changing the Way Calls are AnsweredForwarding All Calls to Another Person To disable call forwarding To forward all calls to another personDiverting Calls from a Contact to Another Person Using Do Not DisturbRejecting Calls from a Contact To divert incoming calls from a contact to another personTroubleshooting Why Doesn’t the DND Icon Display? Listening to Voicemail Using Do Not Disturb with Multiple LinesTo enable or disable Do Not Disturb for a particular line To toggle Do Not Disturb on and offViewing Recent Calls To listen to voicemail messagesTo view your Recent Calls list To manage a call record To customize the listWorking with Your Contact Directory To remove all calls from the listTo view your Contact Directory To dial a contact To view contact informationTo search for a contact To add a contactPolycom VVX 300 and 310 Business Media Phones User Guide To delete a contact To update a contact’s informationWorking with a Corporate Directory To view the Corporate DirectoryTo dial a Corporate Directory contact Power Tip Saving Corporate Directory Search ResultsTo search the Corporate Directory To add a contact to your local Contact DirectoryUpdating a Contact’s Ringtone Controlling What is HeardUpdating the Incoming Call Ringtone To select a ringtone for a contactChoosing Where You Hear Sound Effects Changing the Speaker VolumeChanging the Ringer Volume Managing FavoritesTo see your Favorites To quickly call a Favorite Working with Shared LinesTo make a contact a Favorite To reorder your FavoritesShared Line Icon and Status Status Indicator Page Using Advanced Features Using Buddy ListsUpdating Your Status Setting Up and Managing a Buddy List To update your presence settingPower Tip How to Access Your Blocked and Watcher Lists To update your Buddy listPower Tip Dialing Buddies Blocking Contacts from Viewing Your StatusTimesaver How to Quickly Unblock a Contact Monitoring BuddiesIntegrating with Microsoft Lync Server Using the Browser Navigating the Main BrowserBroadcasting Messages Using Push-to-Talk and Group Paging Entering Information in the Main BrowserTo send a PTT broadcast Push-to-Talk ModeSending and Receiving PTT Broadcasts Timesaver Automatically Sending a PTT BroadcastReceiving PTT Broadcasts Replying to PTT Broadcasts Ending PTT BroadcastsUpdating the Default Channel Adjusting the Volume of PTT BroadcastsChanging Where Broadcasts are Played Updating Channel SubscriptionsTo send a Group Paging ModeSending and Receiving Pages Timesaver Automatically Sending aAdjusting the Volume of Pages Receiving PagesUpdating Paging Group Subscriptions Changing Where Pages are PlayedUpdating the Default Paging Group Allowing Pages to Play During Active CallsUsing the Calendar To allow or disallow pages to play during an active callTroubleshooting Why Doesn’t the Calendar Display Anymore? Opening and Closing the CalendarTroubleshooting Why Doesn’t the Calendar Display? Navigating Month ViewNavigating Day View Navigating Meeting View Working with Meeting RemindersTroubleshooting Why Don’t My Meeting Reminders Display? Joining Meetings from the CalendarTo join a meeting from a meeting reminder Starting and Stopping Polycom Desktop Connector Using a Mouse and Keyboard with Your PhoneUsing Your Computer’s Mouse and Keyboard with Your Phone To join a meeting from Meeting viewTo quit Polycom Desktop Connector Press this on your To do this on your phone… Keyboard… Open Directories Logging into Phones Logging In and Out of a PhonePlacing Calls from Phones that are in the Logged-Out State To log in to a phoneTo log out of a phone Changing Your Password To change your user passwordLocking the Phone About Your User Password Locking and Unlocking Your PhoneTo lock your phone To call an authorized number from a locked phone Calling and Answering from a Locked PhoneTo unlock your phone Timesaver a Quick Way to Lock Your PhoneAccessing Features with Your Login Credentials To re-submit or enter your login credentialsTo answer a call on a locked phone Troubleshooting What Happens if I Can’t Access Features? Page Changing the Display Contrast To adjust the contrast on the phone displayChanging the Language on Your Phone To change the languageTo update the time and date display To enable or disable the time and date displayChanging the Time and Date Display To change the Backlight Timeout Changing the BacklightTo change the backlight intensity Changing the Background Picture Using One of Your Own Pictures as the Background PictureChanging the Phone’s Background Picture To change the background pictureSetting Up a Screen Saver Displaying Screen SaversClick + adjacent to Add a new background image To set up a screen saver To disable the Screen Saver settingInterrupting and Disabling Screen Savers To view a detailed list of phone issues Investigating Phone WarningsRestarting the Phone To update your phone’s configuration Updating Phone ConfigurationTesting Phone Hardware Audio DiagnosticsAdministrative Tasks Page Getting Help Polycom CommunityPage Governing Law Service AgreementsPolycom Limited Warranty and Limitation Liability Limitations of LiabilityWarranty Exclusive ExclusionsSafety, Compliance, and Disposal Information Industry Canada IC CE and Vcci Mark CE Mark R & TTE Directive EU onlyCopyright, Safety, and Regulatory Notices New Zealand Telepermit Echo CancellationRussian Compliance PTC General WarningHearing Aid Compatibility HAC Operating Ambient TemperaturesAustralia Waste Electrical and Electronic Equipment WeeePolycom VVX 300 and 310 Business Media Phones User Guide End-User License Agreement for Polycom Software Support Services Upgrades Limitation of Liability USA

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