Polycom VVX 300 manual Home View, Troubleshooting Why Can’t I Access a Certain View?

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Chapter 1: Getting Started

•From Home view, press to display either Lines or Call view.

Troubleshooting: Why Can’t I Access a Certain View?

The views you can access depend on the number of calls your phone has, and if your phone has an active call. If your phone is idle, you can access Home and Lines view. If your phone has one call only—and it’s active—you can access Home and Lines view. If your phone has multiple calls, or one held call, you can access Home, Lines, and Calls view by pressing .

At the top of each view is a status bar, shown next. The status bar shows the date and time. If your phone has information you should know about, messages will display, together with the time.

Home View

You can display Home view (shown next) by pressing . Home view displays your phone line, and messages, settings, and information. At the bottom of Home view is a Page Indicator that shows how many pages of icons Home view displays.

To change the displayed page, press the down or up arrow key. To change the highlighted entry, press the right or left arrow key. Press Select to access the desired menu.

Home view displays the following icons:

•New Call—Select New Call to display the Dialer so you can place a call.

•Messages—Select Messages to access your voicemail.

•Directories—Select Directories to access your Contact Directory, Favorites, and Recent Calls list. You may also be able to access a Corporate Directory and Buddy Status List if they’re set up on your phone.

•Forward—Select Forward to set up forwarding options for incoming calls.

•DND—Select DND to toggle DND (Do Not Disturb) on or off. When DND is enabled, your phone won’t ring and incoming calls will go to voice mail.

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Contents Polycom VVX 300 and 310 Business Media Phones Trademarks Polycom VVX 300 and 310 Business Media Phones User GuideDisclaimer Limitation of LiabilityContents Using Advanced Features Receiving Pages When You’re Not in an Active Call Getting Help End-User License Agreement for Polycom Software Page Who Should Read this Guide? How to Use this GuideTerms and Writing Conventions Conventions Used in this GuideAbout This Guide Information Elements Typographic Conventions Related DocumentsSetup and maintenance documents Phone Keys and Hardware Getting StartedWeb Info Attaching Phone Hardware Phone ViewsTo change views Home View Troubleshooting Why Can’t I Access a Certain View?Lines View Light grey-Held call Understanding Phone Icons and Status IndicatorsCalls View If you want to… Do this… Navigating Your Phone InterfaceEntering Data and Updating Fields Using the Dialpad Keys on the Phone Console Registering the Phone Web Info How to Register Your PhoneWeb Info Using the Utility Configuring Your Phone Using the Web Configuration UtilityTo access the Web Configuration Utility for your phone How Your Phone Handles Calls Using Basic FeaturesAnswering Calls Troubleshooting Why Doesn’t the Speakerphone Work?Answering on a Shared Line Answering Another CallAnswering Calls Automatically To enable your phone to automatically answer callsManaging Multiple Calls Calling from the Dialer Placing CallsTo call from the Dialer Power Tip Choosing URLs or Numbers Mode from the DialerTo display the Dialer, do one of the following Redialing Numbers Placing Calls from Favorites, Recent Calls, and DirectoriesTo call from the Recent Calls list To call from your Favorites listTo redial a number Using HeadsetsEnding Calls To enable Headset Memory Mode Enabling Headset Memory ModeWeb Info More Information About Headsets Responding to Incoming CallsIgnoring Incoming Calls During CallsRejecting Incoming Calls Forwarding Incoming Calls to Another PersonTransferring Calls Holding CallsTo hold a call To resume a held callSetting Up Conference Calls Setting Up and Handling Conference CallsTo set up a conference call To perform a blind transferHolding and Resuming Conference Calls Power Tip How to Quickly Set Up a ConferenceTo place a conference call on hold To resume a held conference callManaging Conference Call Participants Ending Conference CallsSplitting Conference Calls into Two Held Calls Forwarding All Calls to Another Person Power Tip Forwarding Calls on a Call-by-Call BasisChanging the Way Calls are Answered To forward all calls to another person To disable call forwardingRejecting Calls from a Contact Using Do Not DisturbDiverting Calls from a Contact to Another Person To divert incoming calls from a contact to another personTroubleshooting Why Doesn’t the DND Icon Display? To enable or disable Do Not Disturb for a particular line Using Do Not Disturb with Multiple LinesListening to Voicemail To toggle Do Not Disturb on and offTo view your Recent Calls list Viewing Recent CallsTo listen to voicemail messages To customize the list To manage a call recordTo view your Contact Directory Working with Your Contact DirectoryTo remove all calls from the list To search for a contact To view contact informationTo dial a contact To add a contactPolycom VVX 300 and 310 Business Media Phones User Guide Working with a Corporate Directory To update a contact’s informationTo delete a contact To view the Corporate DirectoryTo search the Corporate Directory Power Tip Saving Corporate Directory Search ResultsTo dial a Corporate Directory contact To add a contact to your local Contact DirectoryUpdating the Incoming Call Ringtone Controlling What is HeardUpdating a Contact’s Ringtone To select a ringtone for a contactChanging the Ringer Volume Changing the Speaker VolumeChoosing Where You Hear Sound Effects Managing FavoritesTo see your Favorites To make a contact a Favorite Working with Shared LinesTo quickly call a Favorite To reorder your FavoritesShared Line Icon and Status Status Indicator Page Using Buddy Lists Using Advanced FeaturesUpdating Your Status To update your presence setting Setting Up and Managing a Buddy ListPower Tip Dialing Buddies To update your Buddy listPower Tip How to Access Your Blocked and Watcher Lists Blocking Contacts from Viewing Your StatusMonitoring Buddies Timesaver How to Quickly Unblock a ContactIntegrating with Microsoft Lync Server Navigating the Main Browser Using the BrowserEntering Information in the Main Browser Broadcasting Messages Using Push-to-Talk and Group PagingSending and Receiving PTT Broadcasts Push-to-Talk ModeTo send a PTT broadcast Timesaver Automatically Sending a PTT BroadcastReceiving PTT Broadcasts Ending PTT Broadcasts Replying to PTT BroadcastsChanging Where Broadcasts are Played Adjusting the Volume of PTT BroadcastsUpdating the Default Channel Updating Channel SubscriptionsSending and Receiving Pages Group Paging ModeTo send a Timesaver Automatically Sending aReceiving Pages Adjusting the Volume of PagesUpdating the Default Paging Group Changing Where Pages are PlayedUpdating Paging Group Subscriptions Allowing Pages to Play During Active CallsTo allow or disallow pages to play during an active call Using the CalendarOpening and Closing the Calendar Troubleshooting Why Doesn’t the Calendar Display Anymore?Navigating Day View Troubleshooting Why Doesn’t the Calendar Display?Navigating Month View Working with Meeting Reminders Navigating Meeting ViewTo join a meeting from a meeting reminder Troubleshooting Why Don’t My Meeting Reminders Display?Joining Meetings from the Calendar Using Your Computer’s Mouse and Keyboard with Your Phone Using a Mouse and Keyboard with Your PhoneStarting and Stopping Polycom Desktop Connector To join a meeting from Meeting viewTo quit Polycom Desktop Connector Press this on your To do this on your phone… Keyboard… Open Directories Logging In and Out of a Phone Logging into PhonesTo log out of a phone Placing Calls from Phones that are in the Logged-Out StateTo log in to a phone Locking the Phone Changing Your PasswordTo change your user password To lock your phone About Your User PasswordLocking and Unlocking Your Phone To unlock your phone Calling and Answering from a Locked PhoneTo call an authorized number from a locked phone Timesaver a Quick Way to Lock Your PhoneTo answer a call on a locked phone Accessing Features with Your Login CredentialsTo re-submit or enter your login credentials Troubleshooting What Happens if I Can’t Access Features? Page Changing the Language on Your Phone To adjust the contrast on the phone displayChanging the Display Contrast To change the languageChanging the Time and Date Display To update the time and date displayTo enable or disable the time and date display To change the backlight intensity To change the Backlight TimeoutChanging the Backlight Changing the Phone’s Background Picture Using One of Your Own Pictures as the Background PictureChanging the Background Picture To change the background pictureClick + adjacent to Add a new background image Setting Up a Screen SaverDisplaying Screen Savers Interrupting and Disabling Screen Savers To set up a screen saverTo disable the Screen Saver setting Restarting the Phone To view a detailed list of phone issuesInvestigating Phone Warnings Testing Phone Hardware Updating Phone ConfigurationTo update your phone’s configuration Audio DiagnosticsAdministrative Tasks Page Polycom Community Getting HelpPage Polycom Limited Warranty and Limitation Liability Service AgreementsGoverning Law Limitations of LiabilityExclusions Warranty ExclusiveSafety, Compliance, and Disposal Information CE and Vcci Mark CE Mark R & TTE Directive EU only Industry Canada ICCopyright, Safety, and Regulatory Notices Russian Compliance Echo CancellationNew Zealand Telepermit PTC General WarningAustralia Operating Ambient TemperaturesHearing Aid Compatibility HAC Waste Electrical and Electronic Equipment WeeePolycom VVX 300 and 310 Business Media Phones User Guide End-User License Agreement for Polycom Software Support Services Upgrades Limitation of Liability USA

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