Polycom VVX 300 manual To forward all calls to another person, To disable call forwarding

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Polycom® VVX® 300 and 310 Business Media Phones User Guide

Note: Call Forwarding and Microsoft® Lync® Server 2010

If your phone is configured to work with Microsoft Lync Server 2010, your call forwarding options will be different than those described below. For more information on forwarding calls with Microsoft Lync, see Using Polycom Phones with Microsoft Lync Server 2010 Quick User Guide, available from the VVX 300/310 Business Media Phone Support Web page.

To forward all calls to another person:

1From Home view, select Forward. (You can also select Settings from Home view, and select Features > Forward, or if your phone is idle, press Forward from Lines view.)

2If your phone is set up with multiple lines, select the line to apply forwarding to.

3From the Forwarding Type Select screen, select the forwarding type you want:

○Always—To forward all incoming calls.

○No Answer—To forward all unanswered incoming calls.

○Busy—To forward calls that arrive when you’re already in a call.

4Enter the forwarding number, and select Enable. If you selected the No Answer option, you can enter the number of rings before your phone forwards the call. A value of 2 is recommended.

The forwarding number you chose displays in the status bar, as shown next. In this example, the line is forwarded to 2340.

If a phone line is idle, Lines view displays the forwarding icon, , next to the phone line, as shown next.

To disable call forwarding:

1From Home view, select Forward.

2If your phone is set up with multiple lines, select the line to disable forwarding for.

3From the Forwarding Type Select screen, select the forwarding type to disable, and select Disable.

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Contents Polycom VVX 300 and 310 Business Media Phones Polycom VVX 300 and 310 Business Media Phones User Guide TrademarksDisclaimer Limitation of LiabilityContents Using Advanced Features Receiving Pages When You’re Not in an Active Call Getting Help End-User License Agreement for Polycom Software Page How to Use this Guide Who Should Read this Guide?Conventions Used in this Guide Terms and Writing ConventionsAbout This Guide Information Elements Related Documents Typographic ConventionsSetup and maintenance documents Getting Started Phone Keys and HardwareTo change views Phone ViewsWeb Info Attaching Phone Hardware Troubleshooting Why Can’t I Access a Certain View? Home ViewLines View Calls View Understanding Phone Icons and Status IndicatorsLight grey-Held call Navigating Your Phone Interface If you want to… Do this…Entering Data and Updating Fields Using the Dialpad Keys on the Phone Console Web Info How to Register Your Phone Registering the PhoneTo access the Web Configuration Utility for your phone Configuring Your Phone Using the Web Configuration UtilityWeb Info Using the Utility Using Basic Features How Your Phone Handles CallsTroubleshooting Why Doesn’t the Speakerphone Work? Answering CallsAnswering Another Call Answering on a Shared LineManaging Multiple Calls To enable your phone to automatically answer callsAnswering Calls Automatically Placing Calls Calling from the DialerTo display the Dialer, do one of the following Power Tip Choosing URLs or Numbers Mode from the DialerTo call from the Dialer Placing Calls from Favorites, Recent Calls, and Directories Redialing NumbersTo call from the Recent Calls list To call from your Favorites listEnding Calls Using HeadsetsTo redial a number Enabling Headset Memory Mode To enable Headset Memory ModeWeb Info More Information About Headsets Responding to Incoming CallsDuring Calls Ignoring Incoming CallsRejecting Incoming Calls Forwarding Incoming Calls to Another PersonHolding Calls Transferring CallsTo hold a call To resume a held callSetting Up and Handling Conference Calls Setting Up Conference CallsTo set up a conference call To perform a blind transferPower Tip How to Quickly Set Up a Conference Holding and Resuming Conference CallsTo place a conference call on hold To resume a held conference callSplitting Conference Calls into Two Held Calls Ending Conference CallsManaging Conference Call Participants Changing the Way Calls are Answered Power Tip Forwarding Calls on a Call-by-Call BasisForwarding All Calls to Another Person To disable call forwarding To forward all calls to another personUsing Do Not Disturb Rejecting Calls from a ContactDiverting Calls from a Contact to Another Person To divert incoming calls from a contact to another personTroubleshooting Why Doesn’t the DND Icon Display? Using Do Not Disturb with Multiple Lines To enable or disable Do Not Disturb for a particular lineListening to Voicemail To toggle Do Not Disturb on and offTo listen to voicemail messages Viewing Recent CallsTo view your Recent Calls list To manage a call record To customize the listTo remove all calls from the list Working with Your Contact DirectoryTo view your Contact Directory To view contact information To search for a contactTo dial a contact To add a contactPolycom VVX 300 and 310 Business Media Phones User Guide To update a contact’s information Working with a Corporate DirectoryTo delete a contact To view the Corporate DirectoryPower Tip Saving Corporate Directory Search Results To search the Corporate DirectoryTo dial a Corporate Directory contact To add a contact to your local Contact DirectoryControlling What is Heard Updating the Incoming Call RingtoneUpdating a Contact’s Ringtone To select a ringtone for a contactChanging the Speaker Volume Changing the Ringer VolumeChoosing Where You Hear Sound Effects Managing FavoritesTo see your Favorites Working with Shared Lines To make a contact a FavoriteTo quickly call a Favorite To reorder your FavoritesShared Line Icon and Status Status Indicator Page Using Advanced Features Using Buddy ListsUpdating Your Status Setting Up and Managing a Buddy List To update your presence settingTo update your Buddy list Power Tip Dialing BuddiesPower Tip How to Access Your Blocked and Watcher Lists Blocking Contacts from Viewing Your StatusTimesaver How to Quickly Unblock a Contact Monitoring BuddiesIntegrating with Microsoft Lync Server Using the Browser Navigating the Main BrowserBroadcasting Messages Using Push-to-Talk and Group Paging Entering Information in the Main BrowserPush-to-Talk Mode Sending and Receiving PTT BroadcastsTo send a PTT broadcast Timesaver Automatically Sending a PTT BroadcastReceiving PTT Broadcasts Replying to PTT Broadcasts Ending PTT BroadcastsAdjusting the Volume of PTT Broadcasts Changing Where Broadcasts are PlayedUpdating the Default Channel Updating Channel SubscriptionsGroup Paging Mode Sending and Receiving PagesTo send a Timesaver Automatically Sending aAdjusting the Volume of Pages Receiving PagesChanging Where Pages are Played Updating the Default Paging GroupUpdating Paging Group Subscriptions Allowing Pages to Play During Active CallsUsing the Calendar To allow or disallow pages to play during an active callTroubleshooting Why Doesn’t the Calendar Display Anymore? Opening and Closing the CalendarNavigating Month View Troubleshooting Why Doesn’t the Calendar Display?Navigating Day View Navigating Meeting View Working with Meeting RemindersJoining Meetings from the Calendar Troubleshooting Why Don’t My Meeting Reminders Display?To join a meeting from a meeting reminder Using a Mouse and Keyboard with Your Phone Using Your Computer’s Mouse and Keyboard with Your PhoneStarting and Stopping Polycom Desktop Connector To join a meeting from Meeting viewTo quit Polycom Desktop Connector Press this on your To do this on your phone… Keyboard… Open Directories Logging into Phones Logging In and Out of a PhoneTo log in to a phone Placing Calls from Phones that are in the Logged-Out StateTo log out of a phone To change your user password Changing Your PasswordLocking the Phone Locking and Unlocking Your Phone About Your User PasswordTo lock your phone Calling and Answering from a Locked Phone To unlock your phoneTo call an authorized number from a locked phone Timesaver a Quick Way to Lock Your PhoneTo re-submit or enter your login credentials Accessing Features with Your Login CredentialsTo answer a call on a locked phone Troubleshooting What Happens if I Can’t Access Features? Page To adjust the contrast on the phone display Changing the Language on Your PhoneChanging the Display Contrast To change the languageTo enable or disable the time and date display To update the time and date displayChanging the Time and Date Display Changing the Backlight To change the Backlight TimeoutTo change the backlight intensity Using One of Your Own Pictures as the Background Picture Changing the Phone’s Background PictureChanging the Background Picture To change the background pictureDisplaying Screen Savers Setting Up a Screen SaverClick + adjacent to Add a new background image To disable the Screen Saver setting To set up a screen saverInterrupting and Disabling Screen Savers Investigating Phone Warnings To view a detailed list of phone issuesRestarting the Phone Updating Phone Configuration Testing Phone HardwareTo update your phone’s configuration Audio DiagnosticsAdministrative Tasks Page Getting Help Polycom CommunityPage Service Agreements Polycom Limited Warranty and Limitation LiabilityGoverning Law Limitations of LiabilityWarranty Exclusive ExclusionsSafety, Compliance, and Disposal Information Industry Canada IC CE and Vcci Mark CE Mark R & TTE Directive EU onlyCopyright, Safety, and Regulatory Notices Echo Cancellation Russian ComplianceNew Zealand Telepermit PTC General WarningOperating Ambient Temperatures AustraliaHearing Aid Compatibility HAC Waste Electrical and Electronic Equipment WeeePolycom VVX 300 and 310 Business Media Phones User Guide End-User License Agreement for Polycom Software Support Services Upgrades Limitation of Liability USA

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