Programming
No additional programming is required for the DBS. However, if an automated attendant or other device performs the transfer, the automated attendant or other device must be set up to transfer your call by dialing #97****.
Operation
To access the system using the new RAI Access method:
Note: The following procedure uses a preprogrammed automated attendant to transfer a call to the RAI.
1.At the PC terminal program, dial into the DBS through a normal trunk.
2.Follow the appropriate method to transfer to the RAI modem.
Normally, an automated attendant will be configured to answer your call, play a message prompting a response (dial 1 to access Sales, 2 to ...etc.) where one of the responses will place you on hold and dial the #97**** access code to reach the RAI.
3.Wait a few seconds for the RAI modem to return the modem tone and for your terminal program to connect.
4.If Password> is not displayed, press the Enter key.
5.When Password> is displayed, dial the
6.After the DBS responds with REMT>, type P and then press Enter.
7.Follow the directions on the screen to access the desired program. (See “Terminal Programming Commands”.)
Note: The following procedure has the attendant manually transfer a call to the RAI.
1.Start your PC terminal program.
2.With a telephone connected to the modem, manually dial into the DBS through a normal trunk.
3.When the attendant answers, ask the attendant to dial #97**** to transfer your call to the RAI modem.
4.When you hear modem tone, enable your terminal program to connect (usually be selecting Connect).
5.If after a few seconds Password> is not displayed, press the Enter key.
| DBS Manual - Revised April 2000 | Page |