Panasonic KX-TG6021, KX-TG6051, KX-TG6023 Troubleshooting, General use Problem Cause/solution

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Useful Information

Troubleshooting

General use

Problem	Cause/solution
The unit does not work.	LMake sure the battery is installed correctly and
	fully charged (page 10).
	LCheck the connections (page 9).
	LUnplug the base unit’s AC adaptor to reset the
	unit. Reconnect the adaptor and try again.
	LThe handset has not been registered to the
	base unit. Register the handset (page 39).

I cannot hear a dial tone.	LConfirm the telephone line cord is properly
	connected (page 9).
	LDisconnect the unit from the telephone line and
	connect a known working telephone. If the
	working telephone operates properly, contact
	our service personnel to have the unit repaired.
	If the working telephone does not operate
	properly, contact your telephone service
	provider.

The indicator on the top	LNew messages have been recorded. Listen to
right of the handset flashes	the new messages (page 31).*1
slowly.	LNew Voice Mail messages have been recorded.
	Listen to the new Voice Mail messages (page
	37).

*1 KX-TG6051/KX-TG6052/KX-TG6053/KX-TG6054
Programmable settings

Problem	Cause/solution
I cannot program items.	LProgramming is not possible while either the
	base unit or another handset is being used. Try
	again later.

I cannot set the alarm.	LIn order to set the alarm, you must first set the
	date and time (page 14).
	LThe handset has lost communication with the
	base unit. Move closer to the base unit, and try
	again.

While programming, the	LA call is being received. Answer the call and
handset starts to ring.	start again after hanging up.

44For assistance, please visit http://www.panasonic.com/help

Image 44

Contents Operating Instructions With 2 HandsetsWith 3 Handsets With 4 HandsetsMaking/Answering Calls Thank you for purchasing a Panasonic cordless telephone Notable feature differences among the following modelsProduct information Included accessories Accessory informationSpecial features Additional/replacement accessories Accessory item Order numberExpanding your phone system Sales and support informationImportant safety instructions Medical InstallationBattery Routine care For best performanceEnvironment Setting up the base unit Setting up the handsetConnecting the AC adaptor and telephone line cord Connecting the AC adaptorBase unit Battery installation/ replacementBattery charge Symbols used in these operating instructions Base unit KX-TG6051/KX- TG6052/KX-TG6053/KX- TG6054 ControlsBase unit KX-TG6021/KX- TG6022/KX-TG6023 Display HandsetSetting the unit before use Dialing modeDisplay language Voice guidance languageUsing the speakerphone Adjusting the receiver/speaker volumeMaking calls Erasing a number in the redial listUseful features during a call Answering callsHold button Mute buttonFor Call Waiting service users Temporary tone dialing for rotary/pulse service usersHandset clarity booster Handset voice enhancerSlow Talk Call shareFinding and calling a phonebook item Handset phonebookAdding items to the phonebook Copying handset phonebook items Using Caller ID service Talking Caller IDCaller list Ringer ID/Light-up IDViewing the caller list and calling back Editing a caller’s phone number before calling backCaller ID number auto edit feature Storing caller information into the phonebookErasing selected caller information SaveProgrammable settings Programming by scrolling through the display menusMenu OFF Main menu Sub-menuMain menu Sub-menu Programming using the direct commands Feature Setting code System CodeFeature Setting code System Code Setting*1 AccessAlarm Set the date and time beforehandCustomer support Turning off the call screening feature Answering systemTurning the answering system on/off Memory capacityListening to messages using the base unit Greeting messageListening to messages using the handset Voice guidanceCalling back Caller ID subscribers only EraseUsing the answering system remotely Remote commandsRemote operation Voice guidanceAnswering system settings Turning on the answering system remotelySkipping the greeting message to leave a message Remote codeCaller’s recording time Message alertUsing Voice Mail service Storing the Voice Mail VM access numberTo erase the Voice Mail access number Voice Mail VM tone detectionListening to Voice Mail messages Intercom Making an intercom callAnswering an intercom call Handset locatorDeregistering a handset Transferring calls between handsets, conference callsRegistering a handset Wall mounting Base unitCharger Headset optionalLanyard/strap eyelet Error messages Display message Cause/solutionSystem is busy Programmable settings Problem Cause/solution TroubleshootingGeneral use Problem Cause/solution Making/answering calls, intercom Battery recharge Problem Cause/solutionProblem Cause/solution Caller ID Problem Cause/solution Telephone service provider again to activate this FCC and other information Useful Information FCC RF Exposure Warning Energy StarSpecifications TTY users hearing or speech impaired users can call Customer servicesOr, contact us via the web at Warranty Limited Warranty Limits And Exclusions Index Copyright When you ship the productPanasonic Puerto Rico, Inc