Panasonic KX-TG8021BX, KX-TG8011BX Troubleshooting, General use Problem Cause/solution

TG8011_8021BX(e).book Page 45 Monday, September 29, 2008 1:07 PM

Useful Information

Troubleshooting

If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor and turn off the handset, then reconnect the base unit’s AC adaptor and turn on the handset.

General use

Problem	Cause/solution
The unit does not work.	L Make sure the batteries are installed correctly
	(page 13).
	L Fully charge the batteries (page 13).
	L Check the connections (page 12).
	L Unplug the base unit’s AC adaptor to reset the
	unit and turn off the handset. Reconnect the
	adaptor, turn on the handset and try again.
	L The handset has not been registered to the
	base unit. Register the handset (page 29).
The handset display is blank or	L The handset is in screen saver mode (page
goes dark when on a call.	14). Activate the handset display again by:
	– pressing {<} or {>} when on a call.
	– pressing {ih} at all other times.
	L “LCD Dimming” is set to “Off” while on
	charge. Change the setting (page 24).
	L The handset is not turned on. Turn the power
	on (page 15).
The handset phonebook	L Undisplayable characters are replaced with
entries I copied are not	spaces for entries copied from/to additional
displayed correctly.	handsets other than KX-TGA800BX.
I cannot hear a dial tone.	L The base unit’s AC adaptor or telephone line
	cord is not connected. Check the connections.
	L If you are using a splitter to connect the unit,
	remove the splitter and connect the unit to the
	wall jack directly. If the unit operates properly,
	check the splitter.
	L Disconnect the base unit from the telephone
	line and connect the line to a known working
	telephone. If the working telephone operates
	properly, contact our service personnel to
	have the unit repaired. If the working
	telephone does not operate properly, contact
	your service provider/telephone company.

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