Panasonic BB-GT1500, BB-GT1540 Troubleshooting, General use Problem Cause/solution

Page 80

Useful Information

Troubleshooting

General use

Problem

Cause/solution

The unit does not work.

L Make sure the battery is installed correctly

 

and fully charged (page 18, 20).

 

L Check the connections (page 17).

 

L Unplug the base unit’s AC adaptor to reset the

 

unit. Reconnect the adaptor and try again.

 

L The handset has not been registered to the

 

base unit. Register the handset (page 75).

lI cannot hear a dial tone

L Confirm the Ethernet cable is properly

for the IP line.

connected (page 17).

 

L You have not agreed to the Terms of Use for

 

the Aservices. To use the AIP line, you

 

need to agree to it using the handset (page

 

18).

 

L Check the base unit’s IP address using the

 

handset: {MENU} i{#}{5}{0}{1}

 

If necessary, change the base unit’s static IP

 

address (page 29).

 

L Check your network devices’ (router, modem,

 

etc.) connections. If the connections are made

 

properly but the problem persists, check your

 

network devices’ (router, modem, etc.)

 

settings.

 

L Many installation issues can be resolved by

 

resetting all the equipment. First, shut down

 

your modem, router, base unit, and computer.

 

Then turn the devices back on one at a time in

 

this order: modem, router, base unit,

 

computer.

 

L If you cannot access Internet Web pages

 

using your computer, check to see if your

 

Internet service provider is having connection

 

issues in your area.

 

L For more troubleshooting help, visit

 

www.joip.com or contact the Aservice

 

provider.

80For product assistance, visit www.panasonic.com/help

For Aassistance, visit www.joip.com

Page 79 Page 81
Image 80
Page 79 Page 81
Contents Global VoIP Telephone Operating InstructionsBB-GT1540 Caller ID Service Voice Mail ServiceIntercom Features ServiceNotable feature differences between models Product informationThank you for purchasing a Panasonic Globarange phone Model no Answering Intercom Make/answer calls SystemPublic Switched Telephone Network What is A/Anumber?How the Globarange phone works PstnTrademarks Description Feature highlightsSystem requirements Accessory item Order number Quantity Accessory informationIncluded accessories Additional/replacement accessories Accessory item Order numberExpanding your phone system Sales and support informationSymbols used in these operating instructions Symbol MeaningExample Ringer ID Example V/ OffImportant safety instructions Medical InstallationBattery For best performance Base unit location/avoiding noiseEnvironment Routine careSecurity caution IP Reset Controls Base unitBB-GT1500 Handset LOCATOR*1BB-GT1540 OFF Hold Intercom Controls HandsetRedial Pause TEL LAN Agree to the ATerms of Use Check for Internet access Install the batteryCharge the battery For DSL service users k Joip#1001060429Battery charge Battery chargeBattery level Icon Panasonic battery performance Operation Operating timeBattery replacement Understanding the indicators on the base unit TEL indicator/IP indicatorStatus indicator Status MeaningNetwork devices’ router, modem, etc. settings Status Meaning Color OFFHandset display items DisplaysBase unit display items Phonebook Handset menu iconsJoip Setting the unit before UseConfiguring the Internet connection settings IP/TEL line selectionDefault AddressSubnet MaskConfirming your Anumbers N OFFRedial Using the handset NMaking calls Hold button N Useful features during a callAnswering calls For Call Waiting service users Temporary tone dialing for rotary/pulse service usersMute button N Flash button NCall privacy N Using the other line, conference call NCall share N Redialing the last number dialed Using the base unit fAdjusting the speaker volume Flash button f Hold button fMute button f Hold Using the other line, conference call fCall share f Making internet calls using your cellular phone Handset phonebook Adding items to the handset phonebookSet Ringer ID SelectFinding and calling a handset phonebook item Editing items in the handset phonebookRinger ID No LightErasing items in the handset phonebook Chain dialCopying handset phonebook items Erase all itemsBase unit speed dialer Adding phone numbers to the speed dialerCalling someone with the speed dialer ProgramUsing Caller ID service KLong distance The caller called you long distanceCaller list Ringer ID/Light-up ID NViewing the caller list and calling back N Editing a caller’s phone number before calling backStoring caller information into the handset phonebook N Erasing caller information NErasing a selected item CID Select iOFF Erasing all items CIDProgrammable settings Programming by scrolling through the display menus NMain menu Sub-menu BB-GT1540 Main menu Sub-menu Voice prompt*1 Customer Web site Support Software version*1 Programming using the direct commands N Volume Color2 Color3 Multicolor Ringer toneIP Tone TEL Tone Ringer Web site*6Time adjustment*1 *3 IP settings*1Set line mode*1 *2 CallerAdjusting the handset ringer tone N Alarm N Changing the handset name NOff OnceSetting the flash time kN Adjusting the base unit ringer volume BB-GT1540 fCancel Updating the base unit software NSetting the base unit ringer tone BB-GT1540 f Answering system Memory capacityTurning the answering system on f Turning the answering system off Press Answer onListening to messages using the base unit Greeting messageListening to messages using the handset Operating the answering systemStop EraseRecording a voice memo f Settings menuVoice memo Using the answering system remotely When the English voice guidance is selectedWhen the Spanish voice guidance is selected Remote operationSkipping the greeting message to leave a message Remote commandsTurning on the answering system remotely Answering system settings For Voice Mail service subscribersRemote code N Ring count NCall screening N Caller’s recording time NMessage alert N Using Voice Mail service Voice Mail VM tone detectionVoiceMailTEL and/or VoiceMailjoip indicates the messages received by aTurning VM tone detection on/off N Intercom features between handsets Intercom callsTransferring calls, conference calls Auto intercom/Room monitorIntercom features between the handset and base unit Answering an intercom call using auto intercomMonitoring audio in a room Making an intercom call HandsetTo complete the transfer Press OFF Monitoring audio in a room using auto intercom Base unitAnswering an intercom call Handset To complete the transfer Press s Answering a transferred call HandsetUsing Aservice features Importing downloaded phonebook items to the handset NImporting downloaded ringtones to the handset N Import phonebookAtext messages N Size of message Maximum Number MessagesErasing a Atext message Select iOFF Erasing all Atext messagesAService Select iOFF Turning the Atext message alert on/offAdditional accessories Belt clipHeadset optional Wall mounting optionalRegistering a handset Deregistering a handsetBase unit BB-GT1500 Base unit BB-GT1540IP Reset button Dhcp connection mode is returned to On defaultError messages Display message Cause/solutionBusy Free calls! PlugError Unit Invalid settingFailed IncompleteNo items stored No link to base. MoveCloser to base, try AgainTroubleshooting General use Problem Cause/solutionProblem Cause/solution Status indicator Problem Cause/solution Programmable settings Problem Cause/solution Battery recharge Problem Cause/solutionMaking/answering calls, intercom Problem Cause/solution Downstream. If less than 100 kbps is Caller ID Problem Cause/solution Aservice features Problem Cause/solution Unit does not record new FCC and other information Useful Information FCC RF Exposure Warning Open Source Software Useful Information Useful Information Useful Information License Issues Purpose are DISCLAIMED. in no Event Shall the OpenSSL Useful Information Useful Information Useful Information 101 Specifications North America WarrantyPanasonic Corporation Limited Warranty Limits And Exclusions Acustomer support Customer servicesCall 1-877-NOW-JOIP 1-877-669-5647 using the landline TTY users hearing or speech impaired users can call Panasonic customer service directoryOr, contact us via the web at Attach your purchase receipt here Index 109 110 111 When you ship the product PQQX15938YA CM0507SN1067Panasonic Puerto Rico, Inc Copyright
Top Page Image Contents