Panasonic WX-CC412, WX-CC411 operating instructions Troubleshooting

Page 35

Troubleshooting

Check the following before requesting repair.

Consult your sales shop if these measures do not resolve a problem, if symptoms not listed here occur, or if you have a question related to engineering.

	Symptom	Cause/solution	Reference pages

		pp Is a category 5e or higher cable connected to the network
		connector?	—
		 Use a category 5e or higher cable.

		pp Is the link lamp lit up?
		 If it is not lit up, the LAN may not be connected properly or	—
		the network that the unit is connected to may not be working	—

		properly. Check the cable connections and wiring.

			Operating
		pp Is the power for the Center Module turned on?	Instructions
		 Check if the power is turned on for the Center Module.	<Installation
			Guide>

		pp Are you accessing the wrong IP address?
		 Follow the steps below to check the connection.
		In the Windows command prompt, input > ping *...* (***	Operating
		is the IP address of the Center Module).	Instructions
		If “Reply” is received from the Center Module, the connection is	<Setup
		working properly.	Instructions>
		If “Reply” is not received, check the IP address of the Center
		Module.

	Access is not possible from		Operating
	Access is not possible from	pp Is the IP address the same as that of another device?	Instructions
	a Web browser.	pp Is the IP address the same as that of another device?	Instructions
	a Web browser.	 If so, use a different IP address.	<Setup
		 If so, use a different IP address.	<Setup
			Instructions>

		pp Is the network subnet mask set properly?
		 If the Center Module and the PC are both connected in the
		same subnet:
		Set the IP address of the Center Module and the PC to the same	Operating
		subnet. When accessing the Center Module in the same subnet,	Instructions
		it is recommended to set the Center Module address to the	<Setup
		“remove from proxy” address.	Instructions>
		 If the Center Module and the PC are connected to different
		subnets:
		Check the default gateway value set to the Center Module.

		pp Did you try accessing “http://” while using the HTTPS
		function?	P. 12
		 When using HTTPS, access by writing “https://”. Also, the port	P. 12

		number must be entered.

		pp Did you change the HTTP port number or HTTPS port
		number?
		 If the HTTP port number or HTTPS port number has been	—
		changed, input “http://Center Module IP address:port number”
		into the address bar of the Web browser.

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Contents Operating Instructions Browser Guide Contents WwPreface WwFeaturesWwSystem diagram Before useDual lane WwOperationSingle lane Tandem lane WwConcerning the Operating InstructionsWwAbbreviations WwSystem requirementsWwTrademarks and registered trademarks WwBrowser Compatibility Operating precautionsWwRouter WwBrowser Refresh RateQqDirect connection to the PC NetworkWwExamples of connections WwNetwork SecurityBrowser Operation WwConnecting the Center Module via a PCWwSetup Instructions WwOperation Screen WwSetup MenuSetup menu NTP/ Time zone WwConfiguring and Confirming Settings at InstallationMaintenance QqConfirming the date and time setting Date & timeWeb server QqConfiguring network settings NetworkIPv4 Network UPnP QqConfiguring server settings ServerNTP server address Time adjustment interval timeAuthentication Pp Type Pp User passwordCamera 1 to QqSetting Network Cameras connected to the unit CameraQqSetting Site information Site info QqSetting Help contact Help contactConfiguring Help contact email transmission settings Level -20 to 0 dB WwConfirming store settingsQqConfirming nighttime volume settings Nighttime volume Nighttime volumeHoliday message QqConfirming store hours Store hoursStore hours Closed messageDevice for Line Input volumeOutput volume Aux speakerQqConfirming greeter message settings Greeter message WwConfirming message settingsSchedule list Message listPp AUX QqConfirming reminder message settings Reminder messagePp Group Interval time Start Ending timeInterval Destination Pp Group QqConfirming alert message settings Alert messageList of alerts WwConfirming the security alert settingsRemaining capacity Mail for Alert * * 1 toLane a setting Lane B setting WX‑CC412 only WwConfirming quick operation settingsWwBacking up settings Pp Status WwPerforming maintenance on Center ModuleQqChecking the Center Module Status Pp Port numberMessage Meaning Action RebootLane column QqRetrieving log data LogDelete checkbox File columnUser ID change QqConfirming the software version UpdateQqSetting authentication User mng Confirm new password Password changeOld password New passwordQqChecking the status of security alerts Security alert WwChecking the status of All-In One Headsets and Belt PacksInformation display menu WwChecking the status of alertsQqChecking the status of system alerts System alert Troubleshooting Pp Has an SD card been inserted? Pp Is default gateway set for the network?Pp Is port forwarding set for the router? Center Module cannot beF0114-0 PGQP1741ZA