Panasonic Troubleshooting Guide for the Intercom System: Solve Issues with the WX-CC411
Page 36

Troubleshooting

Symptom

Cause/solution

Reference pages

 

 

 

 

 

P. 12

 

pp Are the network settings for the Center Module incorrect?

Operating

 

Set the correct default gateway and DNS server address. If

Instructions

 

using the DDNS service, confirm that the settings are correct.

<Setup

 

 

Instructions>

 

 

 

 

pp Is “default gateway” set for the network?

P. 12

 

Set it correctly.

 

 

 

 

 

 

pp Is port forwarding set for the router?

 

 

If the router being used does not have the UPnP function, port

 

 

forwarding must be set to enable access to the Center Module

P. 13

 

via the Internet. Refer to the instruction manual for the router for

 

The Center Module cannot be

instructions on how to set up port forwarding.

 

 

 

accessed via the Internet.

pp Has the router’s UPnP function been disabled?

 

 

 

 

Refer to the instruction manual for the router for instructions on

P. 13

 

how to enable UPnP.

 

 

 

 

 

pp Has packet filtering or another tool been set on the router that

 

 

prohibits access via the Internet?

—

 

Set the router being used to allow access via the Internet. Refer

 

 

 

to the instruction manual for the router for setting instructions.

 

 

 

 

 

pp Is the IP address for the local network (local address) being

 

 

used for access?

 

 

Access with the IP address of the Center Module that is used

—

 

when using the Internet as the global address and the port

 

 

number of the Center Module.

 

 

 

 

 

pp Has an SD card been inserted?

 

 

These files cannot be uploaded unless an SD card has been

 

 

inserted. If an SD card has not been inserted, the remaining

P. 26

 

capacity reads “----------KB/----------KB” when the [SD memory

 

 

card] button in the Setup menu panel is clicked.

 

It is not possible to upload

 

 

pp Is there insufficient space on the SD card?

 

message voice source files.

 

 

Files that are larger than the space remaining on the SD card

P. 26

 

cannot be uploaded.

 

 

 

 

 

pp Is the SD card locked?

—

 

Files cannot be uploaded if the SD card is locked.

 

 

 

 

 

 

pp Are the IP address and port number of the Network Cameras

 

The images from the

correct?

 

pp Are the authentication settings for the Network Cameras

 

Network Cameras are not

 

correct?

—

being displayed on the

Confirm that the authentication settings for the network cameras

 

Center Module.

 

and the “Network Camera settings” of this unit (“Setting Network

 

 

 

 

Cameras connected to the unit”on p.15) are the same.

 

 

 

 

36

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Contents Operating Instructions Browser Guide Contents WwFeatures WwSystem diagramBefore use WwPrefaceWwOperation Single laneDual lane WwConcerning the Operating Instructions Tandem laneWwSystem requirements WwTrademarks and registered trademarksWwAbbreviations Operating precautions WwRouterWwBrowser Refresh Rate WwBrowser CompatibilityNetwork WwExamples of connectionsWwNetwork Security QqDirect connection to the PCWwConnecting the Center Module via a PC WwSetup InstructionsBrowser Operation WwSetup Menu Setup menuWwOperation Screen WwConfiguring and Confirming Settings at Installation MaintenanceQqConfirming the date and time setting Date & time NTP/ Time zoneQqConfiguring network settings Network IPv4 NetworkWeb server QqConfiguring server settings Server UPnPTime adjustment interval time Authentication Pp TypePp User password NTP server addressQqSetting Network Cameras connected to the unit Camera Camera 1 toQqSetting Help contact Help contact Configuring Help contact email transmission settingsQqSetting Site information Site info WwConfirming store settings QqConfirming nighttime volume settings Nighttime volumeNighttime volume Level -20 to 0 dBQqConfirming store hours Store hours Store hoursClosed message Holiday messageInput volume Output volumeAux speaker Device for LineWwConfirming message settings QqConfirming greeter message settings Greeter messageMessage list Schedule listQqConfirming reminder message settings Reminder message Pp GroupPp AUX Start Ending time IntervalInterval time QqConfirming alert message settings Alert message Destination Pp GroupWwConfirming the security alert settings List of alertsMail for Alert * * 1 to Remaining capacityWwConfirming quick operation settings WwBacking up settingsLane a setting Lane B setting WX‑CC412 only WwPerforming maintenance on Center Module QqChecking the Center Module StatusPp Port number Pp StatusReboot Message Meaning ActionQqRetrieving log data Log Delete checkboxFile column Lane columnQqConfirming the software version Update QqSetting authentication User mngUser ID change Password change Old passwordNew password Confirm new password WwChecking the status of All-In One Headsets and Belt Packs Information display menu WwChecking the status of alerts QqChecking the status of security alerts Security alertQqChecking the status of system alerts System alert Troubleshooting Pp Is default gateway set for the network? Pp Is port forwarding set for the router?Center Module cannot be Pp Has an SD card been inserted?F0114-0 PGQP1741ZA
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