Twelve Year Limited Warranty
11 Twelve Year Limited Warranty
General
Aquastar water heaters are warranted by the Manufacturer (BOSCH) through BBT North America. BBT North America (BBTNA) will furnish a replacement heat exchanger and will furnish a replacement of any other part which fails in normal use and service within the applicable periods specified below, in accordance with the terms of this warranty. The BBTNA replacement will be warranted for the unexpired portion of the original warranty. This warranty will be valid only for water heaters in possession of the original purchaser as recorded on the warranty card.
The Heat Exchanger
If the heat exchanger fails within twelve (12) years after the original installation and operation, BBTNA will furnish a replacement heat exchanger. However, if the water heater is installed in other than a single family dwelling, this heat exchanger warranty is limited to two
(2) years from date of original installation and operation.
Exceptions
This warranty will not apply:
•1. to defects or malfunctions resulting from failure to properly install, operate or maintain the unit in accordance with the printed instructions provided;
•2. to damage or abuse resulting from accident, neglect, flooding, freezing and/or other acts of nature;
•3. to damage resulting from operation with either the flame sensor rod or overheat sensor removed;
•4. to failure of the heat exchanger resulting from the operation of the water heater in a corrosive atmosphere or at water temperatures exceeding the maximum rating, or if the water heater is not supplied with potable water;
•5. to defects or damage cause by any attachment or modification, including any
•6. to damage resulting from scale deposits and/or highly mineralized / unsoftened water supply
•7. to damage resulting from supplying the water heater with
All Other Parts
If any other part fails within two (2) years after original installation and operation, BBTNA will furnish a replacement part free of charge.
Shipping costs
In addition to supplying the replacement part(s), BBTNA will provide ground service delivery for these parts. Expedited or upgraded shipping will be charged to the customer.
Service Labor Costs
This warranty does not cover any labor costs associated with service, removal or
NOTE: the water heater must be free of i damaging scale deposits and not subject to gas pressures greater than those shown on the rating plate, which must not
be altered, defaced or removed.
How to Make a Claim
Any claim for warranty parts should be made to your local dealer, distributor or to BBTNA. If BBTNA, please contact the Technical Support Department:
BBT NORTH AMERICA
Bosch Group
340 Mad River Park
Waitsfield, VT 05673
Phone
www.boschhotwater.com
In most cases, the dealer or distributor will be able to promptly honor your claim and subsequently notify BBTNA. However, all replacements are made subject to validation by BBTNA of
Miscellaneous
No one is authorized to make any other warranties on behalf of BBTNA. It is expressly understood that the replacement warranty of BBTNA shall be in lieu of any and all other warranties, express or implied, including warranties of merchantability or fitness for a particular use or purpose, and further that BBTNA shall not be liable for any loss or damage directly or indirectly arising from the use of the hot water heater, or for any consequential damages arising from such use (including damages from water leakage). BBTNA sole liability with respect to any defect shall be for the replacement of the defective part(s). Some states do not allow such limitations and exclusions, so the above may not apply to you.
This warranty gives specific legal rights. You may also have other rights which vary from state to state.
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