Cisco Systems 815 Obtaining Technical Assistance, Cisco Technical Support & Documentation Website

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Preface

Obtaining Technical Assistance

Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

Cisco Technical Support & Documentation Website

The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Cisco Product Identification Tool

Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

		Cisco 815 Integrated Services Router Hardware Installation Guide

	OL-9558-01			xxiii
	OL-9558-01			xxiii

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Contents Corporate Headquarters Page Cisco Systems, Inc. All rights reserved Page N T E N T S Installation Vii Installing and Removing a Dimm C-4Viii Organization Audience and ScopeRelated Documentation Conventions Xii Xiii Xiv Page Xvi Xvii Xviii CommandsXix AccessibilityObtaining Documentation Cisco.com Documentation Store in the Cisco Marketplace at this URL Product Documentation DVD Ordering DocumentationXxi Documentation FeedbackCisco Product Security Overview Xxii Reporting Security Problems in Cisco ProductsXxiii Obtaining Technical AssistanceCisco Technical Support & Documentation Website Xxiv Submitting a Service RequestDefinitions of Service Request Severity Xxv Obtaining Additional Publications and InformationXxvi Overview Key FeaturesFeature Description Cisco Product Serial Number LocationBack Panel Ports and LEDs Back Panel Ports and LEDsLabel/Color Description WIC0 OK Front Panel LEDsLED Label Color Description Types of Memory Router Memory815# show version Amounts of MemoryUnpacking the Router Items Included with the Cisco 815 Integrated Services RouterBefore Installing the Router InstallationConnecting the Router to Your Local Network Installation Connecting the Router to Your Local Network Connecting the Router to the Local Network Connecting the Power Supply Connecting Power to the RouterVerifying Your Installation Connecting a PC Optional Installation ProceduresConnecting the Console Cable to the Router AUX port RJ-45 DB-9-to-DB-25 adapter Console cable Modem Connecting a ModemStacking the Router Assembling Stacking Clip and Fastener Stacking the Router Back View Unstacking the Router Unstacking the RouterOL-9558-01 Contacting Your Cisco Reseller TroubleshootingDetermining the Configuration Register Value Recovering a Lost PasswordConfiguration register is 0x2102 815# Press Return. The following prompt appears Resetting the RouterPrompt changes to the privileged Exec prompt Resetting the Configuration Register Value Resetting the PasswordOK LED Diagnostics Problem SolvingNumber of Blinks Meaning Troubleshooting WICs and CablesExample WIC-4ESW Troubleshooting the Power System Symptom Possible Causes Technical Specifications Operating Specifications Ethernet Cables Cabling Specifications10BASE-T 100BASE-TX Ethernet Network Cabling GuidelinesConsole Cable and Adapter Signal RJ-45 Pin DB-9 Pin DB-25 PinOL-9558-01 Safety Warnings Opening the Chassis Figure C-1 Removing the Chassis Screws Locating Modules Installing and Removing a DimmRelease the latches Remove the Dimm Removing a DimmInsert the Dimm Latches rotate to closed position Installing a DimmScrew Standoff Installing a VPN ModuleFigure C-7 VPN Module Location Figure C-9 Retention Clip Location Figure C-10 Aligning the Retention Clip Center Post Figure C-11 Attaching the Retention Clip to the Motherboard Figure C-12 Securing the Standoff to the Router Motherboard Closing the Chassis Figure C-13 Attaching the Router Cover IN-1 NumericsCIN-2 ETH COL LEDIN-3 Dimm C-4IN-4