Cisco Systems 815 manual Troubleshooting, Contacting Your Cisco Reseller

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C H A P T E R 3

Troubleshooting

Use the information in this chapter to help isolate problems you might encounter with the Cisco 815 integrated services router or to rule out the router as the source of the problem.

This appendix contains the following sections:

•Contacting Your Cisco Reseller

•Recovering a Lost Password

•Problem Solving

Contacting Your Cisco Reseller

If you cannot locate the source of a problem, contact your local reseller for advice. Before you call, you should have the following information ready:

•Chassis type and serial number

•Maintenance agreement or warranty information

•Type and version number of the Cisco IOS software that is installed on your router

•Date that you received the router

•Brief description of the problem

•Brief description of the steps you have taken to isolate the problem

•Output from the show tech-supportcommand

		Cisco 815 Integrated Services Router Hardware Installation Guide

	OL-9558-01			3-1
	OL-9558-01			3-1

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Contents Corporate Headquarters Page Cisco Systems, Inc. All rights reserved Page N T E N T S Installation Vii Installing and Removing a Dimm C-4Viii Organization Audience and ScopeRelated Documentation Conventions Xii Xiii Xiv Page Xvi Xvii Xviii CommandsXix AccessibilityObtaining Documentation Cisco.comDocumentation Store in the Cisco Marketplace at this URL Product Documentation DVD Ordering DocumentationDocumentation Feedback Cisco Product Security OverviewXxi Xxii Reporting Security Problems in Cisco ProductsObtaining Technical Assistance Cisco Technical Support & Documentation WebsiteXxiii Submitting a Service Request Definitions of Service Request SeverityXxiv Xxv Obtaining Additional Publications and InformationXxvi Overview Key FeaturesFeature Description Cisco Product Serial Number LocationBack Panel Ports and LEDs Back Panel Ports and LEDsLabel/Color Description WIC0 OK Front Panel LEDsLED Label Color Description Types of Memory Router Memory815# show version Amounts of MemoryUnpacking the Router Items Included with the Cisco 815 Integrated Services RouterBefore Installing the Router InstallationConnecting the Router to Your Local Network Installation Connecting the Router to Your Local Network Connecting the Router to the Local Network Connecting the Power Supply Connecting Power to the RouterVerifying Your Installation Connecting a PC Optional Installation ProceduresConnecting the Console Cable to the Router AUX port RJ-45 DB-9-to-DB-25 adapter Console cable Modem Connecting a ModemStacking the Router Assembling Stacking Clip and Fastener Stacking the Router Back View Unstacking the Router Unstacking the RouterOL-9558-01 Contacting Your Cisco Reseller TroubleshootingDetermining the Configuration Register Value Recovering a Lost PasswordConfiguration register is 0x2102 815# Press Return. The following prompt appears Resetting the RouterPrompt changes to the privileged Exec prompt Resetting the Configuration Register Value Resetting the PasswordOK LED Diagnostics Problem SolvingNumber of Blinks Meaning Troubleshooting WICs and CablesExample WIC-4ESW Troubleshooting the Power System Symptom Possible Causes Technical Specifications Operating Specifications Ethernet Cables Cabling Specifications10BASE-T 100BASE-TX Ethernet Network Cabling GuidelinesConsole Cable and Adapter Signal RJ-45 Pin DB-9 Pin DB-25 PinOL-9558-01 Safety Warnings Opening the Chassis Figure C-1 Removing the Chassis Screws Locating Modules Installing and Removing a DimmRelease the latches Remove the Dimm Removing a DimmInsert the Dimm Latches rotate to closed position Installing a DimmScrew Standoff Installing a VPN ModuleFigure C-7 VPN Module Location Figure C-9 Retention Clip Location Figure C-10 Aligning the Retention Clip Center Post Figure C-11 Attaching the Retention Clip to the Motherboard Figure C-12 Securing the Standoff to the Router Motherboard Closing the Chassis Figure C-13 Attaching the Router Cover IN-1 NumericsCIN-2 ETH COL LEDIN-3 Dimm C-4IN-4