Cisco Systems 815 manual Example

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Chapter 3 Troubleshooting

Problem Solving

Table 3-2	Troubleshooting WICs (continued)

Symptom		Possible Cause(s)

Router boots, but the		• Make sure that the console cable is securely connected to the router
console screen is frozen.		and to the PC or terminal.
		• Verify that the parameters for your terminal are set to the following:
		–	9600 baud
		–	8 data bits
		– No parity generated or checked
		–	1 stop bit

Router powers on and boots		• Confirm that the Cisco IOS software version installed in the router
only when a particular WIC		supports the WIC. The Cisco Interface Cards Hardware
is removed from the router.		Installation Guide lists the software requirements for each card.
		• The router might be overheating. Contact your Cisco reseller.

Router powers on and boots		There might be a problem with the WIC or with the card cables. Consult
only when a particular cable		your Cisco reseller for warranty information.
is disconnected.

Example

Below is an example of the show diag command:

815# show diag
Slot 0:
C815 1FE 4ESW CM Mainboard		Port adapter, 6 ports
Port adapter is analyzed
Port adapter insertion time unknown
EEPROM contents at hardware discovery:
Hardware Revision	:	5.0
PCB Serial Number	:	FOC09250KK8
Part Number	:	73-7546-05
Board Revision	:	A0
Fab Version	:	04
Product (FRU) Number	: Unknown
Version Identifier	:
EEPROM format version 4

EEPROM contents (hex):

0x00: 04 FF 40 05 14 41 05 00 C1 8B 46 4F 43 30 39 32

0x10: 35 30 4B 4B 38 82 49 1D 7A 05 42 41 30 02 04 FF

		0x20: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
		Cisco 815 Integrated Services Router Hardware Installation Guide

	OL-9558-01			3-9
	OL-9558-01			3-9

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Contents Corporate Headquarters Page Cisco Systems, Inc. All rights reserved Page N T E N T S Installation Vii Installing and Removing a Dimm C-4Viii Organization Audience and ScopeRelated Documentation Conventions Xii Xiii Xiv Page Xvi Xvii Xviii CommandsXix AccessibilityObtaining Documentation Cisco.comDocumentation Store in the Cisco Marketplace at this URL Product Documentation DVD Ordering DocumentationXxi Documentation FeedbackCisco Product Security Overview Xxii Reporting Security Problems in Cisco ProductsXxiii Obtaining Technical AssistanceCisco Technical Support & Documentation Website Xxiv Submitting a Service RequestDefinitions of Service Request Severity Xxv Obtaining Additional Publications and InformationXxvi Overview Key FeaturesFeature Description Cisco Product Serial Number LocationBack Panel Ports and LEDs Back Panel Ports and LEDsLabel/Color Description WIC0 OK Front Panel LEDsLED Label Color Description Types of Memory Router Memory815# show version Amounts of MemoryUnpacking the Router Items Included with the Cisco 815 Integrated Services RouterBefore Installing the Router InstallationConnecting the Router to Your Local Network Installation Connecting the Router to Your Local Network Connecting the Router to the Local Network Connecting the Power Supply Connecting Power to the RouterVerifying Your Installation Connecting a PC Optional Installation ProceduresConnecting the Console Cable to the Router AUX port RJ-45 DB-9-to-DB-25 adapter Console cable Modem Connecting a ModemStacking the Router Assembling Stacking Clip and Fastener Stacking the Router Back View Unstacking the Router Unstacking the RouterOL-9558-01 Contacting Your Cisco Reseller TroubleshootingDetermining the Configuration Register Value Recovering a Lost PasswordConfiguration register is 0x2102 815# Press Return. The following prompt appears Resetting the RouterPrompt changes to the privileged Exec prompt Resetting the Configuration Register Value Resetting the PasswordOK LED Diagnostics Problem SolvingNumber of Blinks Meaning Troubleshooting WICs and CablesExample WIC-4ESW Troubleshooting the Power System Symptom Possible Causes Technical Specifications Operating Specifications Ethernet Cables Cabling Specifications10BASE-T 100BASE-TX Ethernet Network Cabling GuidelinesConsole Cable and Adapter Signal RJ-45 Pin DB-9 Pin DB-25 PinOL-9558-01 Safety Warnings Opening the Chassis Figure C-1 Removing the Chassis Screws Locating Modules Installing and Removing a DimmRelease the latches Remove the Dimm Removing a DimmInsert the Dimm Latches rotate to closed position Installing a DimmScrew Standoff Installing a VPN ModuleFigure C-7 VPN Module Location Figure C-9 Retention Clip Location Figure C-10 Aligning the Retention Clip Center Post Figure C-11 Attaching the Retention Clip to the Motherboard Figure C-12 Securing the Standoff to the Router Motherboard Closing the Chassis Figure C-13 Attaching the Router Cover IN-1 NumericsCIN-2 ETH COL LEDIN-3 Dimm C-4IN-4