Cisco Systems CSACS1121K9 manual Obtaining Additional Publications and Information

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Preface

Obtaining Additional Publications and Information

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411

Australia: 1 800 805 227

EMEA: +32 2 704 55 55

USA: 1 800 553 2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—An existing network is “down” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of the network is impaired while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

•The Cisco Online Subscription Center is the website where you can sign up for a variety of Cisco e-mail newsletters and other communications. Create a profile and then select the subscriptions that you would like to receive. To visit the Cisco Online Subscription Center, go to this URL:

http://www.cisco.com/offer/subscribe

Cisco Aironet 1100 Series Access Point Hardware Installation Guide

 

OL-4309-07

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Contents Corporate Headquarters Page N T E N T S Deploying the Access Points on the Wireless Network Finding the Software Version Chinese Translation B-7 Organization PrefaceAudience PurposeViii ConventionsPreface Conventions Obtaining Documentation Related PublicationsProduct Documentation DVD Ordering Documentation Documentation FeedbackCisco Product Security Overview Cisco.com Product Alerts and Field Notices Reporting Security Problems in Cisco ProductsCisco Support Website Obtaining Technical AssistanceLocating the Product Serial Number Submitting a Service Request Definitions of Service Request SeverityObtaining Additional Publications and Information Xvi Product Terminology Autonomous Access PointsLightweight Access Points OverviewOverview Hardware Features Single Radio OperationEthernet Port LEDs Power SourcesNetwork Examples with Autonomous Access Points Anti-Theft FeaturesUL 2043 Certification Access point Root Unit on a Wired LANAccess Point as Repeater Repeater Unit that Extends Wireless RangeWorkgroup Bridge Configuration Central Unit in an All-Wireless NetworkTypical Layer 3 Network Configuration Example Network Example with Lightweight Access PointsOL-4309-07 Installing the Access Point Safety Information FCC Safety Compliance StatementGeneral Safety Guidelines Unpacking the Access Point Basic Installation GuidelinesPackage Contents 1shows the access point layout and connectors Access Point Layout and ConnectorsController Discovery Process for Lightweight Access Points Deploying the Access Points on the Wireless NetworkOL-4309-07 Access Point Power Options Connecting the Ethernet and Power CablesConnecting to an Ethernet Network with Local Power Powering Up the Access Point OL-4309-07 Mounting Instructions Mounting Method Materials Required Kit OverviewMounting Bracket Mounting on a Horizontal or Vertical SurfaceSuspended Ceiling Mounting Bracket Parts Mounting on a Suspended CeilingAccess Point Mounting Slots Remove a ceiling tile adjacent to the mounting location Mounting Above a Suspended CeilingSecurity Hasp Adapter Using the Security Hasp AdapterSecurity Hasp with Padlock Mounting on a Cubical Wall PartitionCubicle Wall Bracket Using the Desktop HolsterDesktop Holster Kensington Lock Using the Cable Lock FeatureOL-4309-07 GHz Radio Upgrade for Autonomous Access Points Unpacking the Radio Upgrade OverviewGo to the Removing a 2.4-GHz Radio section Removing the Back CoverRadio Card and Antenna Card Removing a 2.4-GHz RadioConnector pins Installing a 2.4-GHz RadioInserting Radio Card in Mini-PCI Connector Go to the Replacing the Back Cover section on Product compliance label Back cover Replacing the Back CoverFinding the Software Version OL-4309-07 Troubleshooting Autonomous Access Points Ethernet Status Radio Checking the Autonomous Access Point LEDsLED Checking Basic Settings Default IP Address BehaviorDefault Ssid and Radio Behavior Security Settings Enabling the Radio InterfacesWEP Keys Running the Carrier Busy Test Running the Ping or Link Test Resetting to the Default ConfigurationUsing the Web Browser Interface Using the Mode ButtonReloading the Access Point Image Browser Http Interface Web Browser InterfaceObtaining the Tftp Server Software Obtaining the Access Point Image FileOL-4309-07 Troubleshooting Lightweight Access Points Using Dhcp Option Guidelines for Using 1100 Series Lightweight Access PointsAccess Points LEDs Checking the Lightweight Access Point LEDsMessage Ethernet Status Radio Type Enabled see the Mode Button Setting section on Returning the Access Point to Autonomous ModeMode Button Setting Obtaining the Autonomous Access Point Image FileObtaining the Tftp Server Software OL-4309-07 Translated Safety Warnings OL-4309-07 Declarations of Conformity and Regulatory Information For Home or Office USE Canadian Compliance Statement Vcci Statement for Japan Industry-CanadaOL-4309-07 EMC Japanese Translation Declaration of Conformity for RF ExposureEnglish Translation All Access PointsAccess Point Models Operation of Cisco Aironet Access Points in BrazilPortuguese Translation Declaration of Conformity StatementsOL-4309-07 Page OL-4309-07 Page OL-4309-07 Category Specifications Access Point SpecificationsRadio GHz Radio To UL 2043 and they should not be placed in a building’s Category Specifications Channels and Maximum Power Levels OL-4309-07 Priming Lightweight Access Points Prior to Deployment OL-4309-07 Page Access Points Lightweight Access Point Vendor Class Identifier VCI Quotation marks must be included Configuring Option 43 for 1000 Series Access PointsType + Length + Value OL-4309-07 O S S a R Y GL-2 GL-3 GL-4 GL-5 GL-6 D E IN-2
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