Cisco Systems RV042RF manual Appendix a Troubleshooting

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Appendix A

Appendix A:

Troubleshooting

The firmware upgrade has failed.

A firmware upgrade takes approximately ten minutes. An error may occur if you powered off the Router, pressed the Reset button, closed the System Management > Firmware Upgrade screen, or disconnected the computer from the Router during the firmware upgrade.

If the firmware upgrade failed, repeat the firmware upgrade procedure using the System Management > Firmware Upgrade screen of the web-based utility. Refer to “Appendix F: Firmware Upgrade” for details.

If the Diag LED continues to flash, the firmware image is damaged. Use the TFTP utility to upgrade the firmware. You can download the TFTP utility at www.linksys.com.

Your computer cannot connect to the Internet.

Follow these instructions until your computer can connect to the Internet:

•• Make sure that the Router is powered on. The System LED should be green and not flashing.

•• If the System LED is flashing, then power off all of your network devices, including the modem, Router, and computers. Then power on each device in the following order:

1.Cable or DSL modem

2.Router

3.Computer

•• Check the cable connections. The computer should be connected to one of the ports numbered 1-4 on the Router, and the modem must be connected to the Internet port on the Router.

The DSL telephone line does not fit into the Router’s Internet port.

The Router does not replace your modem. You still need your DSL modem in order to use the Router. Connect the telephone line to the DSL modem, insert the setup CD into your computer, and then follow the onscreen instructions.

Troubleshooting

The Router does not have a coaxial port for the cable connection.

The Router does not replace your modem. You still need your cable modem in order to use the Router. Connect your cable connection to the cable modem, insert the setup CD into your computer, and then follow the onscreen instructions.

WEB: If your questions are not addressed here, refer to the Linksys website, www.linksys.com.

10/100 4-Port VPN Router

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Contents 10/100 4-Port VPN Router About This Guide About This GuideIcon Descriptions Online ResourcesTable of Contents Ddns Appendix a Troubleshooting Appendix B Linksys QuickVPN for Windows 2000, XP, or VistaAppendix F Firmware Upgrade Appendix H SpecificationsAppendix G Trend Micro ProtectLink Gateway Service Appendix D IPSec NAT TraversalAppendix K Regulatory Information Appendix I Warranty InformationAppendix L Contact Information Chapter Introduction ChapterIntroduction Computer using VPN client software to VPN Router Chapter Product Overview Product OverviewChapter Installation InstallationPhysical Installation Cable ConnectionsInstallation Chapter Advanced Configuration Advanced ConfigurationHow to Access the Web-Based Utility OverviewConfiguration System InformationPort Statistics Trend Micro ProtectLink GatewayNetwork Setting Status Firewall Setting StatusVPN Setting Status Log Setting StatusLAN Setting Setup Tab NetworkNetwork Dual-WAN/DMZ Setting WAN Connection TypePPPoE Point-to-Point Protocol over Ethernet Pptp Point-to-Point Tunneling ProtocolSetup Password Heart Beat SignalSetup Time Setup DMZ HostPassword TimeSetup Tab Forwarding ForwardingPort Range Forwarding Port TriggeringSetup UPnP UPnPSetup One-to-One NAT Setup MAC CloneOne-to-One NAT Add RangeSetup Ddns MAC CloneWAN1/2 DynDNS.orgSetup Advanced Routing Advanced RoutingDynamic Routing Oray.net PeanutHull DdnsDhcp Setup Static RoutingDynamic IP SetupStatic IP Smart Link Backup Dhcp StatusStatus Dual-WANNetwork Service Detection Load BalanceBandwidth WAN1/2 System Management Bandwidth ManagementProtocol Binding Bandwidth Management Maximum Bandwidth provided by ISPBandwidth Management Type Rate ControlSystem Management Snmp PrioritySystem Management Diagnostic DiagnosticDNS Name Lookup PingFactory Default Firmware UpgradeSystem Management Restart Firmware DownloadPort Management Port Setup Import Configuration FileExport Configuration File Basic Per Port ConfigPort Management Port Status Firewall GeneralPort Status GeneralFirewall Access Rules Restrict WEB FeaturesAdd a New Access Rule Access RulesServices Firewall Content Filter SchedulingContent Filter ProtectLinkVPN Summary SummaryGateway to Gateway GroupVPN StatusClient to Gateway Local Group Setup VPN Gateway to GatewayAdd a New Tunnel VPN Clients StatusLocal Security Group Type Remote Group Setup Remote Security Gateway TypeIKE with Preshared Key IPSec SetupRemote Security Group Type Keying Mode Manual VPN Client to Gateway AdvancedTunnel Tunnel No The tunnel number is automatically generatedRemote Client Setup Remote ClientGroup VPN Default is Domain NameFQDN Keying Mode Manual Tunnel Only VPN VPN Client Access VPN Client Access VPN VPN Pass ThroughVPN Client Users Certificate ManagementVPN Pptp Server Log System LogVPN Pass Through Pptp ServerLog Setting System LogSyslog MailLog System Statistics Basic Setup WizardObtain an IP automatically PPPoE MinutesAccess Rule Setup Select the Log Rule Support LogoutManual Linksys Web SiteTroubleshooting Appendix a TroubleshootingAppendix a Appendix B Appendix BLinksys QuickVPN for Windows 2000, XP, or VistaLinksys QuickVPN Client Installation and Configuration Install from the CD-ROMClick the VPN Client Access tab Click Add to list Click Save SettingsInstall the Client Certificate Click Business Click Router/VPN SolutionsDownload from the Internet Linksys QuickVPN ConnectionConfirm New Password Re-enter your new password Version Number of Linksys QuickVPNConfiguration of the RVL200 Appendix CAppendix C Gateway-to-Gateway VPN Tunnel Before You BeginConfiguration of the RV042 Configuration of PC 1 and PCRV042 RVL200 Dynamic IP B.B.B.B with Configuration when Both Gateways Use Dynamic IP Addresses Appendix C Configuration of Scenario Configuration of Router aAppendix D Appendix D IPSec NAT TraversalConfiguration of Router B IPSec NAT TraversalOne-to-One NAT Rule on NAT 1 RV042 One-to-One NAT Rule on NAT 2 RV042Click the One-to-One NAT tab Configuration of Router a Appendix D Creation of New Services Appendix EAppendix E Bandwidth Management Bandwidth ManagementCreation of New Bandwidth Management Rules Appendix F Firmware Upgrade Firmware UpgradeUpgrade the Firmware Alternative Firmware Upgrade OptionFirmware Upgrade Appendix G Trend Micro ProtectLink Gateway Service How to Purchase, Register, or Activate the ServiceAppendix G System SummaryHow to Use the Service ProtectLinkProtectLink Web Protection Web ProtectionProtectLink Email Protection ProtectLink LicenseEmail Protection LicenseAppendix G Specifications Appendix H SpecificationsAppendix H Warranty Information Obtaining Warranty ServiceAppendix Exclusions and LimitationsWarranty Information Technical SupportAppendix J Appendix J Software License AgreementSoftware in Linksys Products Software LicensesSchedule Software License AgreementPreamble Appendix J END of Terms and Conditions OpenSSL License Original SSLeay LicenseAppendix J Appendix K Regulatory InformationDansk Danish Miljøinformation for kunder i EU Appendix K Norsk Norwegian Miljøinformasjon for kunder i EU Appendix K Appendix L Contact Information