Troubleshooting, Technical Support | Kensington K39561 guide

2Insert the other end of the Charging Cable into your iPad charger.

3Plug your iPad charger into a working outlet. The Charging Indicator Light glows red.

4When the Keyboard is fully charged, the Charging Indicator Light turns off.

Troubleshooting

I can’t connect the Keyboard to my iPad.

Try the following in sequence. You can stop when the problem is fixed.

1Make sure you have installed and set up Bluetooth correctly on your iPad. Check the documentation that came with your iPad for instructions.

2Make sure that the Keyboard is within range of your iPad. Maximum Bluetooth range is about 10 meters/33 feet.

3If your iPad is connected to other Bluetooth devices, you may need to disconnect some devices before you can connect to the Keyboard.

4If you changed any Bluetooth settings on your iPad, try connecting the Keyboard to your iPad again.

5Make sure that both your iPad battery and the Keyboard battery are sufficiently charged.

If this does not solve the problem, please contact Kensington Support at kensington.com.

Technical Support

Technical support is available to all registered users of Kensington products. Technical Support contact information can be found on the back page of this manual.

Web Support

You may find the answer to your problem in the Frequently Asked Questions (FAQ) section of the Support area on the Kensington Website: www.support.kensington.com.

Telephone Support

There is no charge for technical support except long-distance charges where applicable.

Please visit www.kensington.com for telephone support hours. In Europe, technical support is available by telephone Monday to Friday 09:00 to 21:00 (Central European time).

Please note the following when calling support:

•Call from a phone where you have access to your device.

•Be prepared to provide the following information:

–Name, address, and telephone number

–Name of the Kensington product

–Make and model of your computer

–System software and version

–Symptoms of the problem and what led to them

WARNING! IMPORTANT SAFETY INSTRUCTIONS

Failure to read and follow these safety instructions could result in fire, explosion, electrical shock or other hazard, causing serious and/or fatal injury and/or property damage.

•Do not modify, disassemble, open, drop, crush, puncture, or shred the KeyFolio.

•The KeyFolio contains a lithium-polymer battery, which is flammable. Keep away from open flame.

•To prevent short circuit or other potential hazards, prevent metal objects such as coins or keys from coming into contact with the KeyFolio, and do not insert foreign objects into the KeyFolio or its ports.

•Keep your KeyFolio dry, and do not use with wet hands. Moisture in or on the KeyFolio may lead to electrical shock. If exposed to moisture during use, unplug the KeyFolio immediately. If your KeyFolio gets wet, have a qualified technician evaluate the product’s safety before resuming use.

•Your KeyFolio may become warm during operation. This is normal. However, to prevent overheating, keep area around KeyFolio ventilated and do not place anything on or around KeyFolio during operation. Do not operate your KeyFolio near a heat source, heat vent, or in direct sunlight. Your KeyFolio should be used in temperatures between 50–80°F (10–27°C).

•If the KeyFolio begins to swell or expand, emits a strong odor, or becomes hot to the touch, discontinue use of the KeyFolio, and have the product examined by a qualified electronic technician.

•Inspect your KeyFolio and cables for damage before use. Have any damaged part repaired or replaced before use.

•Your KeyFolio is not user serviceable. Do not attempt to open, modify, or repair.

•If the battery inside the KeyFolio leaks for any reason, discontinue use, and do not allow the

KeyFolio’s contents to contact your skin or eyes. In the event of accidental contact wash the affected area with large amounts of water and seek medical attention immediately.

•Your KeyFolio is not a toy. Keep them away from children. Insure that all persons who use this product read and follow these warnings and instructions.

•Do not leave the KeyFolio on prolonged charge when not in use.

Enhancing Performance by Proper Care and Storage of your KeyFolio

•Do not store your KeyFolio either fully charged or discharged. It is best to store your KeyFolio with at least 30 % charge remaining. To check the charge level of your KeyFolio press the battery indicator button.

•Avoid frequent full discharges because this puts additional strain on the battery in the KeyFolio.

Charge your KeyFolio between uses even if it is not fully discharged. The lithium-polymer battery used in this product has no “memory effect.” Therefore, several partial discharges with frequent recharges are better than one full discharge, and will help prolong the life of your KeyFolio. Short battery life in laptops is mainly caused by heat, rather than charge/discharge patterns.

•Do not store your KeyFolio at elevated temperatures (such as in your car) or in high humidity.