HP 2 Base Model manual Localized password exceptions

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11 Localized password exceptions

At the Preboot Security level and the HP Drive Encryption level, password localization support is limited, as described in the following sections.

Windows IMEs not supported at the Preboot Security level or the HP Drive Encryption level

In Windows, the user can choose an IME (input method editor) to enter complex characters and symbols, such as Japanese or Chinese characters, by using a standard western keyboard.

IMEs are not supported at the Preboot Security or HP Drive Encryption level. A Windows password cannot be entered with an IME at the Preboot Security or HP Drive Encryption login screen, and doing so may result in a lockout situation. In some cases, Microsoft® Windows does not display the IME when the user enters the password.

For example, for some Japanese installations of Windows XP, the default IME is called Microsoft IME Standard 2002 for Japanese, which actually translates to keyboard layout E0010411. However, this is an IME, not a keyboard layout. (The keyboard layout coding scheme is reserved by Microsoft for IMEs, which extend the concept of a keyboard layout). Since this is not a keyboard layout that can be represented in the typing environment for the BIOS Preboot Security password prompt or the HP Drive Encryption password prompt, any password typed with this IME is rejected by HP ProtectTools. Microsoft IME Standard 2002 for Japanese is also different from the “Common Name” in Microsoft Windows Vista®. Windows maps some IMEs to a keyboard layout. In such cases, the IME is supported by HP ProtectTools, because the underlying keyboard layout definition (the hexadecimal code) is used.

The solution is to switch to one of the following supported keyboard layouts that translates to keyboard layout 00000411:

●Microsoft IME for Japanese

●The Japanese keyboard layout

●Office 2007 IME for Japanese—If Microsoft or a third party uses the term IME or input method editor, the input method may not actually be an IME. This can cause confusion, but the software reads the hexadecimal code representation. Thus, if an IME maps to a supported keyboard layout, then HP ProtectTools can support the configuration.

WARNING! When HP ProtectTools is deployed, passwords entered with a Windows IME will be rejected.

102 Chapter 11 Localized password exceptions

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Contents HP ProtectTools First Edition January Document Part Number Table of contents HP ProtectTools Security Manager Drive Encryption for HP ProtectTools select models only File Sanitizer for HP ProtectTools 100 112 102107 Application Features Introduction to securityHP ProtectTools features Module Key featuresHP ProtectTools features Credential Manager for HP ProtectTools Drive Encryption for HP ProtectToolsDevice Access Manager for HP ProtectTools File Sanitizer for HP ProtectToolsEmbedded Security for HP ProtectTools select models only Privacy Manager for HP ProtectToolsComputrace for HP ProtectTools formerly LoJack Pro Page Protecting against targeted theft Restricting access to sensitive dataAchieving key security objectives Creating strong password policies Assigning security roles Managing HP ProtectTools passwordsAdditional security elements Additional security elements Creating a secure password Backing up and restoring HP ProtectTools credentialsGetting started with the Setup Wizard Page HP ProtectTools Security Manager Administrative Console Opening HP ProtectTools Administrative Console Using Administrative Console Security Users CredentialsLogon Policy Configuring your systemSetting up authentication for your computer Session Policy SettingsManaging users Fingerprints CredentialsSpareKey Smart card FaceGeneral tab Configuring your applicationsUpdates and Messages Applications tabHP ProtectTools Security Manager Opening Security Manager Using the Security Manager dashboard Blue-OK Security Applications StatusHP ProtectTools desktop gadget Password Manager My LogonsAdding logons Editing logons Managing your logons Using the Logons menuOrganizing logons into categories Assessing your password strength Password Manager icon settingsClick Continue VeriSign Identity Protection VIPClick Add Logon Credential Manager SettingsChanging your Windows password Setting up your SpareKey Enrolling your fingerprintsUnder Central Management, click Setup Wizard Setting up a smart cardClick the Administration tab Initializing the smart cardConfiguring the smart card Enrolling scenes for face logonAdvanced User Settings Click Create PINClick OK HP ProtectTools Security Manager Fingerprint tab Setting your preferencesYour personal ID card Click Back up data Backing up and restoring your dataShow scan quality feedback Click Restore data Drive Encryption for HP ProtectTools select models only Opening Drive Encryption Activating Drive Encryption for standard hard drives Click FeaturesGeneral tasks Activating Drive Encryption for self-encrypting drivesSoftware encryption Hardware encryptionDeactivating Drive Encryption Logging in after Drive Encryption is activatedUSB readers Smart cardsPcmcia readers Displaying encryption status Click SettingsProtect your data by encrypting your hard drive Under My Data, click Drive EncryptionManaging Drive Encryption administrator task Advanced tasksBacking up encryption keys Backup and recovery administrator taskRecovering encryption keys Privacy Manager for HP ProtectTools select models only Opening Privacy Manager Requesting a Privacy Manager Certificate Setup proceduresManaging Privacy Manager Certificates Click Request a Privacy Manager CertificateSetting up a Privacy Manager Certificate Importing a third-party certificateRenewing a Privacy Manager Certificate Setting a default Privacy Manager CertificateViewing Privacy Manager Certificate details Click Certificate detailsRevoking your Privacy Manager Certificate Deleting a Privacy Manager CertificateRestoring a Privacy Manager Certificate Click AdvancedAdding a Trusted Contact Managing Trusted ContactsAdding Trusted Contacts Adding Trusted Contacts using Microsoft Outlook contacts Checking revocation status for a Trusted Contact Viewing Trusted Contact detailsDeleting a Trusted Contact Signing and sending an e-mail message Using Privacy Manager in Microsoft OutlookConfiguring Privacy Manager for Microsoft Outlook Viewing a sealed e-mail message Using Privacy Manager in a Microsoft Office 2007 documentSealing and sending an e-mail message Configuring Privacy Manager for Microsoft Office Signing a Microsoft Office documentEncrypting a Microsoft Office document Adding a suggested signers signature lineViewing a signed Microsoft Office document Removing encryption from a Microsoft Office documentSending an encrypted Microsoft Office document Viewing an encrypted Microsoft Office document Backing up Privacy Manager Certificates and Trusted Contacts Restoring Privacy Manager Certificates and Trusted ContactsCentral administration of Privacy Manager File Sanitizer for HP ProtectTools Shredding Free space bleaching Opening File Sanitizer Setting a shred schedule Setting a free space bleaching scheduleCustomizing a shred profile Selecting or creating a shred profileSelecting a predefined shred profile High Security Medium Security Low SecurityCustomizing a simple delete profile Page Using a key sequence to initiate shredding Manually shredding all selected items Using the File Sanitizer iconManually shredding one asset Viewing the log files Manually activating free space bleachingAborting a shred or free space bleaching operation Click Bleach NowDevice Access Manager for HP ProtectTools select models only Opening Device Access Manager Configuring device access Simple ConfigurationDevice Class Configuration Starting the background servicePage Device class All devices Individual device Denying access to a user or groupAllowing access for a user or a group Allowing access to a specific device for one user of a group Resetting the configuration Jita ConfigurationRemoving settings for a user or a group Creating a Jita for a user or group Creating an extendable Jita for a user or groupDisabling a Jita for a user or group Advanced Settings Device Administrators groupESATA Support Unmanaged Device ClassesPage Theft recovery Go to https//cc.absolute.comEmbedded Security for HP ProtectTools select models only Enabling the embedded security chip in Computer Setup Initializing the embedded security chip Setting up the basic user account Sending and receiving encrypted e-mail Using the personal secure driveEncrypting files and folders Changing the Basic User Key password Backing up and restoring Creating a backup fileRestoring certification data from the backup file Changing the owner password Resetting a user passwordMigrating keys with the Migration Wizard Localized password exceptions Page Bios Special key handlingBios What to do when a password is rejected Glossary Emergency recovery archive Cryptographic service provider CSPDevice access control policy CryptographyFingerprint Power-on authenticationEncryption File System EFS Free space bleachingRevocation password RebootRestore Sata device modeToken Windows administratorSuggested signer Trusted ContactIndex Jita FacePage

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