Billion Electric Company Forgot My Password, 1 Can’t Access BiGuard 2/10 from the LAN

-Make sure each Ethernet cable connection is secure at the firewall and at the hub or workstation.

-Make sure that power is turned on to the connected hub or workstation.

-Be sure you are using the correct cable. When connecting the firewall’s Internet port to a cable or DSL modem, use the cable that was supplied with the cable or DSL modem. This cable could be a standard straight-through Ethernet cable or an Ethernet crossover cable.

5.1.4Forgot My Password

Try entering the default User Name and Password:

User Name: admin

Password: admin

Please note that both the User Name and Password are case-sensitive.

If this fails, you can restore your BiGuard 2/10 to its factory default settings by holding the Reset button on the back of your router until the Status LED begins to blink. Then enter the default User Name and Password to access your router.

5.2LAN Interface

Refer to this section for issues relating to BiGuard 2/10’s LAN Interface.

5.2.1Can’t Access BiGuard 2/10 from the LAN

If there is no response from BiGuard 2/10 from the LAN:

-Check your Ethernet cable types and each connection.

-Make sure the computer’s Ethernet adapter is installed and functioning properly.

If the error persists, you may have a hardware problem, and should contact technical support.

5.2.2Can’t Ping Any PC on the LAN

If PCs connected to the LAN cannot be pinged:

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