Billion Electric Company BiGuard 2, BiGuard 10 user manual WAN Interface, ISP Connection

5.3WAN Interface

If you are having problems with the WAN Interface, refer to the tips below.

5.3.1 Can’t Get WAN IP Address from the ISP

If the WAN IP address cannot be obtained from the ISP:

-If you are using PPPoE or PPTP, you will need a user name and password. Ensure that you have entered the correct Service Type, User Name, and Password. Note that user names and passwords are case-sensitive.

-If your ISP requires MAC address authentication, clone the MAC address from your PC on the LAN as BiGuard 2/10’s WAN MAC address.

-If your ISP requires host name authentication, configure your PC’s name as BiGuard 2/10’s system name.

5.4ISP Connection

Unless you have been assigned a static IP address by your ISP, your BiGuard 2/10 will need to request an IP address from the ISP in order to access the Internet. If your BiGuard 2/10 is unable to access the Internet, first determine if your router is able to obtain a WAN IP address from the ISP.

To check the WAN IP address:

1. Open your browser and choose an external site (i.e. www.billion.com).

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