HP J3175A HP Customer Support Services, How to get the latest software/agent firmware, CompuServe

HP Customer Support Services

How to get the latest software/agent firmware

You can download from the World Wide Web, HP FTP Library Service, CompuServe, and HP BBS a compressed file (j3178xx.exe) containing the latest version of the HP Switch 208/224 Management Module software and proprietary MIB. After you down- load the file, extract the file by typing filename and pressing [Enter].

For example, j317801 [Enter].

World Wide Web

http://www.hp.com/go/network_city

Select the “Support” section.

From this web site, you can also download information on the HP networking prod- ucts. If you have a growing network, download the Designing HP AdvanceStack Workgroup Networks Guide or call 1-800-752-0900 in the U.S. to receive a copy through the mail.

HP FTP Library Service

1.FTP to Internet IP Address — ftp ftp.hp.com.

2.Log in as anonymous and press [Return] at the password prompt.

3.Enter bin to set the transfer type.

4.Enter cd /pub/networking/software.

5.Enter get filename to transfer the file to your computer, then quit.

CompuServe

1.Login to CompuServe.

2.Go to the “hp” service.

3.Select “HP Systems, Disks, Tapes, etc.”

4.Select “Networking Products” library.

5.Download filename and then quit.

HP BBS

Set your modem to no parity, eight bits, 1 stop bit, set speed up to 14400 bps, and with your telecommunication program (e.g., Windows Terminal) dial (208) 344-1691 in the U.S. to get the latest software for your HP networking product. For other countries, see http://www.hp.com/cposupport/eschome.html.

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Obtain the latest console code (j3178xx.exe) from:

HP FTP Library: ftp ftp-boi.external.hp.com

World Wide Web: http://www.hp.com/go/network_city

HP BBS:	(208) 344-1691
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