HP Server tc2110 manual Network Interface Card embedded or PCI Problems

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Chapter 6

Maintenance and Troubleshooting

CAUTION Wear an anti-static wrist guard when working inside the HP Server.

If the problem persists:

1.Power off the HP Server, unplug the power cord from the power source and remove the left side cover.

2.Locate and reseat the memory modules.

3.Plug the power cord back into the power source and power on the HP Server.

4.Verify that all the memory is counted during the Power On Self Test (POST).

If the problem still persists:

1.Power off the server and unplug the power cord for the power source.

2.Remove all but one DIMM.

3.Plug the power cord back into the power source and power on the HP Server.

4.If the error is not present, power off and unplug the server then add another DIMM, continuing this process until all the DIMMS are installed or a failure occurs.

5.Verify the failure by reinstalling the DIMM by itself and attempt to duplicate the error.

6.Try the faulty DIMM in another memory slot to confirm that the slot is not defective.

7.Replace the defective DIMM.

Contact the HP Customer Support Center for further troubleshooting assistance if needed.

Network Interface Card (embedded or PCI) Problems

If the HP Server cannot connect to the network and all the LEDs are lit on the NIC:

1.Verify that there are no resource conflicts between the NIC and any other accessory. Do this from the system BIOS Setup Utility (<F2> on POST when prompted).

2.Reboot the HP Server and log into the NOS.

3.Ensure the latest and correct HP drivers are being used for the NIC.

4.Ensure the port on the switch or hub (or other device) has the same speed and duplex settings as on the NIC.

CAUTION Setting an incorrect duplex mode can degrade performance, cause data loss, or result in lost connections.

5.Test the NIC as directed in the installation tasks for each NOS. This information is in the HP Server’s Installation Manual. Also check the README files on the support driver’s disk.

6.Use the PING command to verify TCP/IP configuration.

a.Ping the IP address of the default gateway. If the PING command fails, verify that the default gateway IP address is correct and that the gateway (router) is operational.

b.Ping the IP address of a remote host (a host that is on a different subnet). If the PING command fails, verify that the remote host IP address is correct, that the remote host is operational, and that all of the gateways (routers) between this computer and the remote host are operational.

7.Directly connect two devices (with no hub, switch, or other device) using a “crossover” cable. PING the other computer’s IP address.

NOTE

The PING command uses Internet Control Message Protocol (ICMP) Echo Request and

 

Echo Reply messages. Packet filtering policies on routers, firewalls, or other types of

 

security gateways might prevent the forwarding of this traffic.

 

 

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Contents HP Server tc2110 Operations and Maintenance Guide Audience Assumptions Contents Contents Error! Bookmark not definedServer stops working hangs 109 105Front Panel Controls and IndicatorsSleep LED Additional Controls and IndicatorsRear Panel Connecting the Power Cords Applying Power to the HP ServerConnecting the Power Cords Powering-Up the ServerSetting the input voltage Sleep States Acpi Powering-Down the ServerConnecting Power to Multiple-Server Configurations Chapter Page Serial Port Connector External ConnectorsMini-DIN PS/2 Connectors USB Connector Parallel Port ConnectorPin 1 LVD Scsi Connector Male Pin LVD Scsi Port Connector Low Voltage DifferentialPosition Pin Narrow Scsi Port Connector Accessory BoardStandard LAN Connector Page Removing the Left Side Cover Installing and ConfiguringOpening and Closing the HP Server Removing the Left Side Cover Replacing the Left Side CoverReplacing the Left Side Cover Removing the Upper BezelRemoving the Upper Front Bezel Replacing the Upper BezelReplacing the Upper Bezel Mass StorageMass Storage Locations Mass Storage GuidelinesIDE Mass Storage Devices Boot PriorityIDE Controller Configuration IDE Mass Storage Additions Scsi Controller ConfigurationScsi Mass Storage Devices Scsi Mass Storage Additions Installing a Second Hard Disk Drive Drive Cage MountedReleasing the Retaining Clips Drive Cage Mounting Installing a Third Hard Disk Drive Tray MountedInstalling a Disk Drive Tray Mounted Installing an Optional CD-ROM or DVD Drive10. Installing an Optional CD-ROM or DVD Drive Installing an Optional Backup Tape Drive Tools Required Memory Installation GuidelinesMemory Modules Installing Additional DIMMs 12. Dimm Locations on System Board Removing DIMMs Processor15. Removing Heat Sink and Cooling Fan Removing the Heat Sink and Cooling FanReplacing the Processor Removing the Processor17. Replacing the Processor Replacing the Heat Sink and Cooling FanTested PCI Boards Accessory BoardsGuidelines IRQ SettingsInstalling an Accessory Board Particular accessory board type 21. Removing the Slot Cover Removing Accessory Boards Connecting Peripheral DevicesMonitor, Keyboard, and Mouse Uninterruptible Power Supply UPSHP Startup CD-ROM Configuring the HP Server tc2110Accessing the HP Startup CD-ROM Contents of the HP Startup CD-ROM Bios Setup UtilityNOS Installation DiagtoolsMenu Bar Accessing the Setup UtilityViewing the Summary Configuration Screen Changing the System Date and Time Using the Setup ScreensSetting Boot Passwords Scsi Configuration Utility Power-On Self Test Post DiagnosticsPost Error Messages No Error Messages DisplayedAfter Installing an Accessory General ChecksClearing the Cmos and Passwords Location of Configuration Switches HP Diagtools Capabilities HP Server DiagtoolsAdvantages and Limitations of Hardware Diagnostics About Error MessagesHP Toptools Some limitations areBeep Codes Error MessagesPower-On Self Test Post Error Messages Troubleshooting Tools Maintenance and TroubleshootingPreventive Maintenance Procedures Other Support Information TroubleshootingTroubleshooting Checklist Bios Update/Recovery Bios Reset/Update/RecoveryBios Reset Clearing the Bios Configuration Password ProblemsSupervisor Password User PasswordOperating System Not Found Message Appears Configuration and Password Switch LocationServer Stops or Hangs While Starting Up Power ProblemsVideo/Monitor Problems Printer Problems Configuration ProblemsMouse Does Not Work Keyboard Does Not WorkEnvironmental problems result from Flexible Disk and Flexible Disk Drive ProblemsFlexible Disk Drive Problems CD-ROM Drive is Not Working Properly CD-ROM ProblemsCD-ROM Drawer Will Not Open Scsi Controller Does Not Work At Initial Installation Scsi ProblemsServer Will Not Boot From a CD-ROM Disk Scsi Device Stops Working Scsi Device Does Not Work After InstallationMemory Problems Processor ProblemsNetwork Interface Card embedded or PCI Problems LEDs are not lit on the NIC Service Tools Required Replacing PartsSafety Information Removing the Flexible Disk Drive Mass Storage DevicesRemoving the CD-ROM Replacing the Flexible Disk DriveRemoving the CD-ROM Replacing the CD-ROMReplacing a Backup Tape Drive Removing a Backup Tape DriveRemoving a Hard Disk Drive Tray Mounted Removing Hard Disk Drive HDD and Tray Replacing a Hard Disk Drive Tray MountedRemoving a Hard Disk Drive Drive Cage Mounted Replacing a Hard Disk Drive Drive Cage Mounted DIMMsRemoving DIMMs from System Board Replacing DIMMsDimm to Slot Alignment 10. Removing Heat Sink and Cooling Fan 11. Removing the Processor 12. Replacing the Processor 13. Replacing Heat Sink-Cooling Fan on the Processor 14. Removing Slot Cover Latch Replacing Accessory BoardsSlot Cover Removing the Power Supply Power SupplyRemoving the Battery BatteryReplacing the Power Supply Removing the Chassis Fan Replacing the BatteryChassis Fan 19. Removing the Chassis Fan Replacing the Chassis FanRemoving the System Board System Board20. Removing and Replacing the System Board Replacing the System BoardPage Exploded View Covers and Bezels Parts IdentificationExploded View Mass Storage Devices Exploded View Chassis Fan, Power Supply, and System Board Exploded View System Board Components Replaceable Parts List Cables and Part Numbers Keyboards Power CordsPage Weight and Dimensions SpecificationsPower Supply Specifications EnvironmentalIDE Hardware SpecificationsSystem Board Layout System Board Components/Connectors 107Page Acpi IndexKeyboards Part numbers Scsi ID ZIF
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Server tc2110 specifications

The HP Server tc2110 is a robust and versatile solution designed to meet the needs of small to medium-sized businesses looking for reliability and performance in their IT infrastructure. This server is built on the foundation of HP's renowned engineering, making it a trusted choice for organizations needing dependable server capabilities.

One of the standout features of the HP tc2110 is its scalability. With support for multiple processors, organizations can easily upgrade their server capabilities as their needs grow. This makes it an ideal choice for businesses that anticipate future expansion and require a server that can grow alongside them. The tc2110 supports various Intel Xeon processors, offering excellent processing power and efficiency.

Another significant characteristic of the tc2110 is its high capacity for memory. The server can support substantial RAM, which enhances its multitasking capabilities and allows it to handle demanding applications with ease. This memory capacity is complemented by the server's support for various storage options, including traditional hard drives and modern solid-state drives, enabling businesses to optimize performance and data access speeds according to their specific needs.

The HP Server tc2110 also emphasizes security features, which are critical for today’s evolving cybersecurity landscape. It includes advanced hardware security features such as Trusted Platform Module (TPM) and secure boot, ensuring that data is protected against unauthorized access and potential threats.

In addition to its impressive hardware capabilities, the tc2110 is designed with energy efficiency in mind. Its intelligent cooling technologies and power management features help reduce overall operational costs while maintaining optimal performance. This makes the server not only a powerful option but also a more environmentally friendly choice, aligning with the growing trend towards sustainable IT practices.

Connectivity is another key aspect of the HP tc2110. It offers multiple ports for network connections, ensuring seamless integration into existing IT infrastructures. This connectivity enhances communication between devices and provides businesses with the flexibility to adapt to new technology advancements with ease.

Overall, the HP Server tc2110 is a well-rounded server solution that combines performance, scalability, security, and energy efficiency. Whether for intensive applications, data management, or general computing tasks, the tc2110 stands out as a reliable choice for enterprises seeking to establish or enhance their IT environments. Its blend of features makes it a compelling option for organizations aiming to streamline operations while minimizing costs.