HP 7000 Document manual Scanner buttons are not working correctly, Scanned images are not straight

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Chapter 5

Scanned images are not straight

Verify that the document feeder guides are centered on the scanner and set to an appropriate width for the original being scanned. Make sure the paper guides touch the edges of the original.

Vertical white stripes appear on the printed page

The destination printer might be out of toner or ink. Scan a different original to the same printer to see if the issue lies with the printer.

Scanner buttons are not working correctly

●Buttons do not work

●An unexpected program opens when a button is pressed

●Wrong HP Smart Document Scan Software profile is used when a button is pressed

Buttons do not work

After each step, start a scan to see if the buttons are working. If the problem persists, proceed with the next step.

1.A cable might be loose. Ensure that the USB cable and the power supply are securely connected.

2.Turn off the scanner, wait 30 seconds, and then turn the scanner back on.

3.Restart your computer.

4.If the problem persists, the buttons might be disabled. Try the following procedure:

a.Open Control Panel, select Scanners and Cameras, and then select your scanner model from the list.

b.Windows 98 and Windows 2000: Ensure that the Disable Device Events option is not selected.

c.Windows Me and Windows XP: Ensure the Take No Action option is not selected.

An unexpected program opens when a button is pressed

Depending on the computer operating system and the HP scanning software installed on the computer, an unexpected program might open when a profile is selected and a button is pressed.

If you expected to see HP Smart Document Scan Software, verify that the program is installed on the computer. Click Start, point to Programs or All Programs, point to HP, point to Scanjet, point to 7800, and then look for HP Smart Document Scan Software.

If the program is not installed, then use the appropriate HP scanning software CD to install the program. If the program is installed, then use the Button Settings Utility to configure the profile for the program. For more information, see Set up profiles.

Wrong HP Smart Document Scan Software profile is used when a button is pressed

Use the Button Settings Utility to check which HP Smart Document Scan Software profiles are set up for which number. If necessary, reset the profile set up for the number.

For more information, see Set up profiles.

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HP Scanjet 7800 Scanner

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Contents HP Scanjet Page Contents Guide FeatureHP Scanjet 7800 Scanner User What you can do with the scannerScanner hardware Scanner front panel buttonsClick Printable Setup and Support Guide Power rocker switchCancel Button Settings Scanning softwareMain window Button Settings UtilityHP Smart Document Scan Software Second windowOther software programs Where to get additional informationHP Scanjet 7800 Setup and Support Guide Printable version of this guideScreen-readable user guide in other languages AccessibilityButton Disable Utility LCD ReaderChapter Click Continue Set up profilesSet up a profile with HP Smart Document Scan Software Import and export profiles Assign profile numbers with the Button Settings UtilityModify a profile with HP Smart Document Scan Software User Guide Basic copying steps Scan and copyBasic scanning steps Scan two-sided originalsChoose acceptable paper Scan a card in the card slotLoad originals Load originals in the document feeder Copy button Use the scanner buttonsScan Document To button Scan from HP Smart Document Scan Software Button Settings buttonCancel button Scan from other software programsOrder maintenance and scanning supplies Care and maintenanceButton Settings Utility General info tab Clean the scanner glassUse the HP paper-path cleaning cloth Clean the feed-roller assembly manually Chapter Reset the scanner TroubleshootingScanner initialization or hardware problems Scanner has stopped working correctlyCable type Scanner operation problemsCheck the cables ActionScanner does not scan right away Scanner will not turn onScanner lamp stays on Scanned image is fuzzyScanned images are not straight An unexpected program opens when a button is pressedScanner buttons are not working correctly Vertical white stripes appear on the printedPaper does not feed from the scanner Scanner paper path problemsPaper jamming, skewing, misfeeds, or multiple-page feeds An item loaded in the scanner jams repeatedly Bottom of the scanned image is cut offScanned images have streaks or scratches Clear jams from the scanner paper pathReplace the feed-roller assembly Contact HP SupportChapter
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