HP 7000 Document Bottom of the scanned image is cut off, Scanned images have streaks or scratches

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Chapter 5

The bottom of the scanned image is cut off

The scanner can scan an entire media that is up to 355.6 mm (14.0 inches) long. If an item is longer the end of the document will not be included in the scanned image.

The scanned images have streaks or scratches

After each step, try another scan to see if the streaks or scratches are still apparent. If so, then try the next step.

●Check that the originals are clean and unwrinkled.

●Use a cleaning cloth in the scanner paper path. For more information, see Use the HP paper-path cleaning cloth.

●Clean the scanner glass. For more information, see Clean the scanner glass.

●Clean the feed-roller assembly manually. For more information, see Clean the feed- roller assembly manually.

An item loaded in the scanner jams repeatedly

●The item might not meet the guidelines for acceptable originals. For more information, see Load originals.

●The item might have something on it, such as staples or self-adhesive notes on the original that must be removed.

●Make sure the paper guides touch the edges of the original.

Clear jams from the scanner paper path

To clear a paper jam:

1.Open the scanner hatch.

2.Remove the originals or any obstructions from the paper path.

3.Remove any debris (paper, staples, clips, etc.) that you see in the paper path.

4.Close the scanner hatch.

26	HP Scanjet 7800 Scanner

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Contents HP Scanjet Page Contents Feature HP Scanjet 7800 Scanner UserGuide What you can do with the scannerScanner hardware Scanner front panel buttonsPower rocker switch Cancel Button SettingsClick Printable Setup and Support Guide Scanning softwareButton Settings Utility HP Smart Document Scan SoftwareMain window Second windowWhere to get additional information HP Scanjet 7800 Setup and Support GuideOther software programs Printable version of this guideAccessibility Button Disable UtilityScreen-readable user guide in other languages LCD ReaderChapter Set up a profile with HP Smart Document Scan Software Set up profilesClick Continue Modify a profile with HP Smart Document Scan Software Assign profile numbers with the Button Settings UtilityImport and export profiles User Guide Scan and copy Basic scanning stepsBasic copying steps Scan two-sided originalsLoad originals Scan a card in the card slotChoose acceptable paper Load originals in the document feeder Scan Document To button Use the scanner buttonsCopy button Button Settings button Cancel buttonScan from HP Smart Document Scan Software Scan from other software programsCare and maintenance Button Settings Utility General info tabOrder maintenance and scanning supplies Clean the scanner glassUse the HP paper-path cleaning cloth Clean the feed-roller assembly manually Chapter Troubleshooting Scanner initialization or hardware problemsReset the scanner Scanner has stopped working correctlyScanner operation problems Check the cablesCable type ActionScanner will not turn on Scanner lamp stays onScanner does not scan right away Scanned image is fuzzyAn unexpected program opens when a button is pressed Scanner buttons are not working correctlyScanned images are not straight Vertical white stripes appear on the printedPaper jamming, skewing, misfeeds, or multiple-page feeds Scanner paper path problemsPaper does not feed from the scanner Bottom of the scanned image is cut off Scanned images have streaks or scratchesAn item loaded in the scanner jams repeatedly Clear jams from the scanner paper pathReplace the feed-roller assembly Contact HP SupportChapter