HP A610 manual Troubleshooting, Printer hardware problems

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8 Troubleshooting

The HP Photosmart printer is designed to be reliable and easy to use. This chapter answers frequently asked questions about using the printer and printing without a computer. It contains information about the following topics:

●Printer hardware problems

●Printing problems

●Bluetooth printing problems

●Error messages

For troubleshooting information about using the printer software and printing from a computer, see the electronic Help. For information about viewing the electronic Help, see Find more information.

Printer hardware problems

Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.

Note If you want to connect the printer to a computer with a USB cable, HP recommends using a 2.0 high-speed compliant cable 3 meters (10 feet) or less in length.

The On light is flashing green but the printer is not printing.

Solution

●If the printer is turned on, it is initializing. Wait for it to finish.

●If the printer is turned off, and the optional HP Photosmart Internal Battery is installed, the battery is charging.

The Attention light is flashing red.

Cause The printer requires attention. Try the following solutions.

HP Photosmart A610 series User Guide

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Contents HP Photosmart A610 series Page Copyrights and trademarks Hewlett-Packard Company noticesTrademarks Environmental statementsContents Manually clean the print cartridge contacts Welcome Find more information Printer partsFront of printer Rear of printerInput tray and inside front of printer Indicator lights Control panel Optional accessories Internal battery compartmentOptional HP Photosmart Internal Battery HP Bluetooth wireless printer adapterTo use the printer menus Use the printer menusHP Photosmart Carrying Case Photo printing overview Start-to-finish printingStep Choose and load paper Step Get photosStep Navigate through and view your photos Index Step Select photos to printStep Choose a photo layout Step Print photosPaper basics Choose and load paperChoose the right paper Load your paperTo load paper To change the paper typeMemory card CompactFlash How to insert the memory card Print from a memory cardGet photos from a memory card Insert a memory cardSecure Digital Memory card How to insert the memory card MicrodriveMultiMediaCard Navigate through and view your photos Remove a memory cardSelect multiple photos Choose a photo layoutPrint your photos To print a single photoTo print a group of selected photos To print a photo indexTo print camera-selected photos To create panoramic photos Stitch several photos together Creative projectsPrint panoramic photos To print panoramic photos Print photo stickersSelect any photo Print frames from a video clip Print passport photosPrint CD/DVD labels Improve the quality of your video clips Perfect photos automatically using Photo FixImprove the quality of your photos Apply color effects to your photos Crop a photoAdd frames to your photos Set print quality Mail or upload photos using HP Photosmart ShareAdd the date and time to your photos View a slide show To view photos in a continuous slide showChapter Print from other devices Print photos from a digital cameraBefore you begin To print from a PictBridge cameraPrint photos from a Bluetooth device To print photos from a Bluetooth devicePrint photos from a computer To save photos from a memory card to the computerPrint photos from an iPod Click Transfer To print photos from a computer WindowsTo print photos from a computer Mac To import photos to an iPodChapter Maintain and transport the printer Replace the print cartridgeTo prepare the printer and cartridge Clean and maintain the printer Clean the outside of the printerAutomatically clean the print cartridge To clean the outside of the printerManually clean the print cartridge contacts To clean the print cartridge contactsPrint a test To print a testAlign the print cartridge To align the print cartridgeStore the printer and print cartridge Store the printerStore the print cartridge Maintain the quality of photo paperTransport the printer Chapter Troubleshooting Printer hardware problemsButtons on the control panel do not respond Printer is plugged in, but it will not turn on Solution Photo printed at an angle or is off-center Solution Printing problemsPaper does not feed into the printer correctly Solution No page came out of the printer Solution Paper jammed while printingPrint quality is poor Solution Blank page came out of the printer SolutionPrinter ejected the paper when preparing to print Photos will not print from an iPod Bluetooth printing problemsMy Bluetooth device cannot find the printer Solution Error messages No page came out of the printerPrint quality is poor Photo printed with bordersError message Paper jam. Clear jam then press OK Error message Cartridge service station is stuck Error message Photo is corruptedSpecifications PictBridge using front camera portSystem requirements Component Operating system ProcessorPrinter specifications International Category Specifications USB 2.0 high-speed support Video file formatsIf you have a problem, follow these steps HP supportSupport process HP support by phoneAdditional warranty options After the phone support periodHP Warranty HP product Duration of limited warrantyChapter Install the software Windows usersAppendix a Printer menus Printer menuTools Help Appendix B Index USB Screen icons