HP A610 manual Error messages, No page came out of the printer, Print quality is poor

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Chapter 8

●The passkey (PIN) that the device with Bluetooth wireless technology is using for the printer may be incorrect. Make sure the correct passkey for the printer is entered in the device with Bluetooth wireless technology.

●You may be too far from the printer. Move the device with Bluetooth wireless technology closer to the printer. The maximum recommended distance between the device with Bluetooth wireless technology and the printer is 10 meters (30 feet).

No page came out of the printer.

Solution The printer may not recognize the type of file sent by the device with Bluetooth wireless technology. For a list of the file formats that the printer supports, see Specifications.

Print quality is poor.

Solution The photo you printed may be low resolution. For better results, set the digital camera to a higher resolution. Photos taken with VGA-resolution cameras, such as those found in wireless phones, may not have high enough resolution to produce a high-quality print.

The photo printed with borders.

Solution The printing program installed on your device with Bluetooth wireless technology may not support borderless printing. Contact the vendor of the device, or go to their support Web site to obtain the latest updates for the printing program.

My computer cannot set the device name using the Bluetooth wireless connection.

Solution Use a USB cable to connect your computer to the printer in order to set the printer Bluetooth device name using the printer Toolbox. The printer software must already be installed on the computer. See Install the software and the electronic Help.

Use the following instructions to get to the printer Toolbox.

Windows users only: Right-click the small monitor icon on the far right of the Windows taskbar and select either Launch/Show HP Solution Center or Launch/ Show Director, whichever appears. Click Settings, Print Settings, and then Printer Toolbox. Click the Configure Bluetooth Settings tab and enter the Bluetooth device name in the Device Name box

Error messages

Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.

The following error messages may appear on the printer screen. Follow the instructions to resolve the problem.

48	HP Photosmart A610 series

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Contents HP Photosmart A610 series Page Environmental statements Copyrights and trademarksHewlett-Packard Company notices TrademarksContents Manually clean the print cartridge contacts Welcome Printer parts Find more informationRear of printer Front of printerInput tray and inside front of printer Indicator lights Control panel HP Bluetooth wireless printer adapter Optional accessoriesInternal battery compartment Optional HP Photosmart Internal BatteryUse the printer menus HP Photosmart Carrying CaseTo use the printer menus Step Get photos Photo printing overviewStart-to-finish printing Step Choose and load paperStep Print photos Step Navigate through and view your photosIndex Step Select photos to print Step Choose a photo layoutLoad your paper Paper basicsChoose and load paper Choose the right paperTo change the paper type To load paperInsert a memory card Memory card CompactFlash How to insert the memory cardPrint from a memory card Get photos from a memory cardMemory card How to insert the memory card Microdrive MultiMediaCardSecure Digital Remove a memory card Navigate through and view your photosChoose a photo layout Select multiple photosTo print a photo index Print your photosTo print a single photo To print a group of selected photosTo print camera-selected photos Creative projects Print panoramic photosTo create panoramic photos Stitch several photos together Print photo stickers Select any photoTo print panoramic photos Print passport photos Print CD/DVD labelsPrint frames from a video clip Perfect photos automatically using Photo Fix Improve the quality of your photosImprove the quality of your video clips Crop a photo Add frames to your photosApply color effects to your photos Mail or upload photos using HP Photosmart Share Add the date and time to your photosSet print quality To view photos in a continuous slide show View a slide showChapter To print from a PictBridge camera Print from other devicesPrint photos from a digital camera Before you beginTo save photos from a memory card to the computer Print photos from a Bluetooth deviceTo print photos from a Bluetooth device Print photos from a computerTo import photos to an iPod Print photos from an iPodClick Transfer To print photos from a computer Windows To print photos from a computer MacChapter Replace the print cartridge Maintain and transport the printerTo prepare the printer and cartridge To clean the outside of the printer Clean and maintain the printerClean the outside of the printer Automatically clean the print cartridgeTo print a test Manually clean the print cartridge contactsTo clean the print cartridge contacts Print a testTo align the print cartridge Align the print cartridgeStore the printer Store the printer and print cartridgeMaintain the quality of photo paper Transport the printerStore the print cartridge Chapter Printer hardware problems TroubleshootingButtons on the control panel do not respond Printer is plugged in, but it will not turn on Solution Printing problems Paper does not feed into the printer correctly SolutionPhoto printed at an angle or is off-center Solution Paper jammed while printing No page came out of the printer SolutionBlank page came out of the printer Solution Printer ejected the paper when preparing to printPrint quality is poor Solution Bluetooth printing problems My Bluetooth device cannot find the printer SolutionPhotos will not print from an iPod Photo printed with borders Error messagesNo page came out of the printer Print quality is poorError message Paper jam. Clear jam then press OK Error message Photo is corrupted Error message Cartridge service station is stuckComponent Operating system Processor SpecificationsPictBridge using front camera port System requirementsPrinter specifications International Video file formats Category Specifications USB 2.0 high-speed supportHP support by phone If you have a problem, follow these stepsHP support Support processAfter the phone support period Additional warranty optionsHP product Duration of limited warranty HP WarrantyChapter Windows users Install the softwareAppendix a Printer menu Printer menusTools Help Appendix B Index USB Screen icons