HP A610 manual Support process, HP support by phone, Phone support period Placing a call

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10 HP support

●Support process

●HP support by phone

●Additional warranty options

●HP Warranty

Support process

If you have a problem, follow these steps:

1.Check the documentation that came with the HP Photosmart printer.

2.Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date device information and expert assistance and includes the following features:

–Fast access to qualified online support specialists

–Software and driver updates for the HP Photosmart printer

–Valuable HP Photosmart printer and troubleshooting information for common problems

–Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP Photosmart printer

3.For Europe only: Contact your local point of purchase. If the HP Photosmart printer has a hardware failure, you will be asked to bring it back to your local point of purchase. (Service is provided at no charge during the device limited warranty period. After the warranty period, you will be quoted a service charge.)

4.Call HP support. Support options and availability vary by device, country/region, and language.

HP support by phone

For a list of support phone numbers, see the phone number list on the inside of the front cover.

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply.

Placing a call

Call HP support while you are in front of the computer and the HP Photosmart printer. Be prepared to provide the following information:

●Device model number (located on the label on the front of the device)

●Device serial number (located on the back or bottom of the device)

HP Photosmart A610 series User Guide

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Contents HP Photosmart A610 series Page Trademarks Copyrights and trademarksHewlett-Packard Company notices Environmental statementsContents Manually clean the print cartridge contacts Welcome Find more information Printer partsFront of printer Rear of printerInput tray and inside front of printer Indicator lights Control panel Optional HP Photosmart Internal Battery Optional accessoriesInternal battery compartment HP Bluetooth wireless printer adapterHP Photosmart Carrying Case Use the printer menusTo use the printer menus Step Choose and load paper Photo printing overviewStart-to-finish printing Step Get photosStep Choose a photo layout Step Navigate through and view your photosIndex Step Select photos to print Step Print photosChoose the right paper Paper basicsChoose and load paper Load your paperTo load paper To change the paper typeGet photos from a memory card Memory card CompactFlash How to insert the memory cardPrint from a memory card Insert a memory cardMultiMediaCard Memory card How to insert the memory card MicrodriveSecure Digital Navigate through and view your photos Remove a memory cardSelect multiple photos Choose a photo layoutTo print a group of selected photos Print your photosTo print a single photo To print a photo indexTo print camera-selected photos Print panoramic photos Creative projectsTo create panoramic photos Stitch several photos together Select any photo Print photo stickersTo print panoramic photos Print CD/DVD labels Print passport photosPrint frames from a video clip Improve the quality of your photos Perfect photos automatically using Photo FixImprove the quality of your video clips Add frames to your photos Crop a photoApply color effects to your photos Add the date and time to your photos Mail or upload photos using HP Photosmart ShareSet print quality View a slide show To view photos in a continuous slide showChapter Before you begin Print from other devicesPrint photos from a digital camera To print from a PictBridge cameraPrint photos from a computer Print photos from a Bluetooth deviceTo print photos from a Bluetooth device To save photos from a memory card to the computerTo print photos from a computer Mac Print photos from an iPodClick Transfer To print photos from a computer Windows To import photos to an iPodChapter Maintain and transport the printer Replace the print cartridgeTo prepare the printer and cartridge Automatically clean the print cartridge Clean and maintain the printerClean the outside of the printer To clean the outside of the printerPrint a test Manually clean the print cartridge contactsTo clean the print cartridge contacts To print a testAlign the print cartridge To align the print cartridgeStore the printer and print cartridge Store the printerTransport the printer Maintain the quality of photo paperStore the print cartridge Chapter Troubleshooting Printer hardware problemsButtons on the control panel do not respond Printer is plugged in, but it will not turn on Solution Paper does not feed into the printer correctly Solution Printing problemsPhoto printed at an angle or is off-center Solution No page came out of the printer Solution Paper jammed while printingPrinter ejected the paper when preparing to print Blank page came out of the printer SolutionPrint quality is poor Solution My Bluetooth device cannot find the printer Solution Bluetooth printing problemsPhotos will not print from an iPod Print quality is poor Error messagesNo page came out of the printer Photo printed with bordersError message Paper jam. Clear jam then press OK Error message Cartridge service station is stuck Error message Photo is corruptedSystem requirements SpecificationsPictBridge using front camera port Component Operating system ProcessorPrinter specifications International Category Specifications USB 2.0 high-speed support Video file formatsSupport process If you have a problem, follow these stepsHP support HP support by phoneAdditional warranty options After the phone support periodHP Warranty HP product Duration of limited warrantyChapter Install the software Windows usersAppendix a Printer menus Printer menuTools Help Appendix B Index USB Screen icons