HP A610 manual Additional warranty options, After the phone support period

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Chapter 10

●Messages that appear when the situation occurs

●Answers to these questions:

–Has this situation happened before?

–Can you re-create it?

–Did you add any new hardware or software to your computer at about the time that this situation began?

–Did anything else occur prior to this situation (such as a thunderstorm, device was moved, etc.)?

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.

Additional warranty options

Extended service plans are available for the printer at additional costs. Go to www.hp.com/support, select your country/region and language, then explore the services and warranty area for information about the extended service plans.

56	HP Photosmart A610 series

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Contents HP Photosmart A610 series Page Environmental statements Copyrights and trademarksHewlett-Packard Company notices TrademarksContents Manually clean the print cartridge contacts Welcome Printer parts Find more informationRear of printer Front of printerInput tray and inside front of printer Indicator lights Control panel HP Bluetooth wireless printer adapter Optional accessoriesInternal battery compartment Optional HP Photosmart Internal BatteryTo use the printer menus Use the printer menusHP Photosmart Carrying Case Step Get photos Photo printing overviewStart-to-finish printing Step Choose and load paperStep Print photos Step Navigate through and view your photosIndex Step Select photos to print Step Choose a photo layoutLoad your paper Paper basicsChoose and load paper Choose the right paperTo change the paper type To load paperInsert a memory card Memory card CompactFlash How to insert the memory cardPrint from a memory card Get photos from a memory cardSecure Digital Memory card How to insert the memory card MicrodriveMultiMediaCard Remove a memory card Navigate through and view your photosChoose a photo layout Select multiple photosTo print a photo index Print your photosTo print a single photo To print a group of selected photosTo print camera-selected photos To create panoramic photos Stitch several photos together Creative projectsPrint panoramic photos To print panoramic photos Print photo stickersSelect any photo Print frames from a video clip Print passport photosPrint CD/DVD labels Improve the quality of your video clips Perfect photos automatically using Photo FixImprove the quality of your photos Apply color effects to your photos Crop a photoAdd frames to your photos Set print quality Mail or upload photos using HP Photosmart ShareAdd the date and time to your photos To view photos in a continuous slide show View a slide showChapter To print from a PictBridge camera Print from other devicesPrint photos from a digital camera Before you beginTo save photos from a memory card to the computer Print photos from a Bluetooth deviceTo print photos from a Bluetooth device Print photos from a computerTo import photos to an iPod Print photos from an iPodClick Transfer To print photos from a computer Windows To print photos from a computer MacChapter Replace the print cartridge Maintain and transport the printerTo prepare the printer and cartridge To clean the outside of the printer Clean and maintain the printerClean the outside of the printer Automatically clean the print cartridgeTo print a test Manually clean the print cartridge contactsTo clean the print cartridge contacts Print a testTo align the print cartridge Align the print cartridgeStore the printer Store the printer and print cartridgeStore the print cartridge Maintain the quality of photo paperTransport the printer Chapter Printer hardware problems TroubleshootingButtons on the control panel do not respond Printer is plugged in, but it will not turn on Solution Photo printed at an angle or is off-center Solution Printing problemsPaper does not feed into the printer correctly Solution Paper jammed while printing No page came out of the printer SolutionPrint quality is poor Solution Blank page came out of the printer SolutionPrinter ejected the paper when preparing to print Photos will not print from an iPod Bluetooth printing problemsMy Bluetooth device cannot find the printer Solution Photo printed with borders Error messagesNo page came out of the printer Print quality is poorError message Paper jam. Clear jam then press OK Error message Photo is corrupted Error message Cartridge service station is stuckComponent Operating system Processor SpecificationsPictBridge using front camera port System requirementsPrinter specifications International Video file formats Category Specifications USB 2.0 high-speed supportHP support by phone If you have a problem, follow these stepsHP support Support processAfter the phone support period Additional warranty optionsHP product Duration of limited warranty HP WarrantyChapter Windows users Install the softwareAppendix a Printer menu Printer menusTools Help Appendix B Index USB Screen icons