HP A320 manual Troubleshooting, Printer hardware problems, Solution

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6 Troubleshooting

The HP Photosmart A320 series printer is designed to be reliable and easy to use. This section answers frequently asked questions about using the printer and printing without a computer.

For troubleshooting information about using the HP Photosmart software and printing from a computer, see the electronic Help. For information about viewing the electronic Help, see “Find more information” on page 3.

For information about troubleshooting issues involving your camera, see the documentation that came with the camera.

Printer hardware problems

Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.

NOTE: If you want to connect the printer to a computer, HP recommends using a USB cable of less than 3 meters (10 feet) in length to minimize injected noise due to potentially high electromagnetic fields.

The Attention light is flashing red.

Cause: The printer requires attention. Try the following solutions.

Solution:

•If the printer is connected to your camera, check the camera image display for instructions.

•If the printer is connected to a computer, check the computer monitor for instructions.

•Turn off the printer, and then unplug the printer power cord. Wait about 30 seconds, and then plug the power cord back in. Turn on the printer.

•For more information about what the Attention light could indicate, see “Indicator lights” on page 45.

•If the light continues to flash after trying all of the above solutions, go to www.hp.com/support or contact HP support.

The On light flashed briefly after I turned the printer off.

Solution: This is a normal part of the power-down process. It does not indicate a problem with the printer.

The buttons on the control panel do not respond.

Cause: A printer error has occurred. Try the following solutions.

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Contents HP Photosmart A320 series Hewlett-Packard Company notices Contents HP support Welcome To access the electronic HelpFind more information Printer partsFront view closed Rear of printer HP Photosmart Carrying Case Optional accessoriesHP Bluetooth wireless printer adapter Chapter Welcome Choose and load paper Paper basicsUse HP Advanced Photo Paper Load your paperTo load paper Print from a PictBridge-certified camera To print using a PictBridge-certified cameraPrint basics Improve the quality of your photos Print from a Bluetooth device Print from Bluetooth devices or your computerMake the Bluetooth connection Print from a computerTransfer photos from your camera to a computer To prepare the printer and cartridge Maintain and transport the printerReplace the print cartridge Remove the pink tape Replace the print cartridge Clean the outside of the printer Clean and maintain the printerAutomatically clean the print cartridge To clean the outside of the printerPrint a test To clean the print cartridge from the printerTo clean the print cartridge from the camera To print a test page from the camera Manually clean the print cartridge contactsTo print a test page from the printer Align the print cartridge To clean the print cartridge contactsTo align the print cartridge from the camera Update the HP Photosmart printer driver softwareTo align the print cartridge from the printer To download a printer driver software update Mac To download a printer driver software update WindowsStore the printer and print cartridge Store the printer Transport the printer Maintain the quality of photo paper Store the print cartridge To store photo paperExtend the handle To transport the HP Photosmart A320 seriesChapter Maintain and transport the printer Printer hardware problems TroubleshootingSolution On light flashed briefly after I turned the printer offPaper does not feed into the printer correctly Solution Printing problemsPrinter is plugged in, but it will not turn on Solution My photo did not print Solution Image printed at an angle or is off-center SolutionBlank page came out of the printer Solution Paper jammed while printing SolutionPrinter ejects the paper when preparing to print My photo printed on top of the tabbed end of the paperWhen I print photos I see unexpected results Bluetooth printing problemsPrint quality is poor Solution PictBridge camera error messages PictBridge camera error messages Printing cancelled or Unable to communicate with printer System requirements SpecificationsComponent Operating System Processor Mac MinimumInternational Printer specificationsHP 110 Tri-color Inkjet print cartridge Category Power Supply Model Number Print CartridgeChapter Specifications Check the HP support Web site first HP supportHP support by phone Phone support period Placing a callAfter the phone support period HP product Duration of limited warranty WarrantyEnvironmental statements Mac users Install the softwareWindows users Appendix a Install the software Meaning Indicator lightsTable B-1 Indicator lights Lights Status Print Cartridge light is solid red Lights StatusLights Status Appendix B Indicator lights Index Page

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