HP A320 Check the HP support Web site first, HP support by phone, To check for online support

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8HP support

•Check the HP support Web site first

•HP support by phone

•Warranty

•Additional warranty options

•Regulatory model identification number VCVRA-0707

•Environmental statements

Check the HP support Web site first

Check the documentation that came with the printer. If you do not find the information you need, check out the HP support Web site.

To check for online support

1.Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date device information and expert assistance and includes the following features:

•Fast access to qualified online support specialists

•Software and driver updates for the HP Photosmart

•Valuable HP Photosmart and troubleshooting information for common problems

•Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP Photosmart

2.For Europe only: Contact your local point of purchase. If the HP Photosmart has a hardware failure, you will be asked to bring it back to your local point of purchase. (Service is provided at no charge during the device limited warranty period. After the warranty period, you will be quoted a service charge.)

3.If you do not find the information you need online, call HP support. Support options and availability vary by device, country/region, language, and phone support period.

HP support by phone

For a list of support phone numbers, see the phone number list on the inside of the back cover.

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply.

Placing a call

Call HP support while you are in front of the computer and the HP Photosmart. Be prepared to provide the following information:

HP support

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Contents HP Photosmart A320 series Hewlett-Packard Company notices Contents HP support Welcome To access the electronic HelpFind more information Printer partsFront view closed Rear of printer HP Photosmart Carrying Case Optional accessoriesHP Bluetooth wireless printer adapter Chapter Welcome Choose and load paper Paper basicsUse HP Advanced Photo Paper Load your paperTo load paper Print from a PictBridge-certified camera To print using a PictBridge-certified cameraPrint basics Improve the quality of your photos Print from a Bluetooth device Print from Bluetooth devices or your computerMake the Bluetooth connection Print from a computerTransfer photos from your camera to a computer To prepare the printer and cartridge Maintain and transport the printerReplace the print cartridge Remove the pink tape Replace the print cartridge Clean the outside of the printer Clean and maintain the printerAutomatically clean the print cartridge To clean the outside of the printerPrint a test To clean the print cartridge from the printerTo clean the print cartridge from the camera To print a test page from the camera Manually clean the print cartridge contactsTo print a test page from the printer Align the print cartridge To clean the print cartridge contactsTo align the print cartridge from the camera Update the HP Photosmart printer driver softwareTo align the print cartridge from the printer To download a printer driver software update Mac To download a printer driver software update WindowsStore the printer and print cartridge Store the printerTransport the printer Maintain the quality of photo paperStore the print cartridge To store photo paperExtend the handle To transport the HP Photosmart A320 seriesChapter Maintain and transport the printer Printer hardware problems TroubleshootingSolution On light flashed briefly after I turned the printer offPaper does not feed into the printer correctly Solution Printing problemsPrinter is plugged in, but it will not turn on Solution My photo did not print Solution Image printed at an angle or is off-center SolutionBlank page came out of the printer Solution Paper jammed while printing SolutionPrinter ejects the paper when preparing to print My photo printed on top of the tabbed end of the paperWhen I print photos I see unexpected results Bluetooth printing problemsPrint quality is poor Solution PictBridge camera error messages PictBridge camera error messages Printing cancelled or Unable to communicate with printer System requirements SpecificationsComponent Operating System Processor Mac Minimum International Printer specificationsHP 110 Tri-color Inkjet print cartridge Category Power Supply Model Number Print CartridgeChapter Specifications Check the HP support Web site first HP supportHP support by phone Phone support period Placing a callAfter the phone support period HP product Duration of limited warranty WarrantyEnvironmental statements Mac users Install the softwareWindows users Appendix a Install the software Meaning Indicator lightsTable B-1 Indicator lights Lights Status Print Cartridge light is solid red Lights StatusLights Status Appendix B Indicator lights Index Page

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