HP A320 manual PictBridge camera error messages

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Chapter 6

My Bluetooth device cannot find the printer.

Solution:

•Make sure the HP Bluetooth wireless printer adapter is plugged into the PictBridge port on the top of the printer. The light on the adapter is on solid when the adapter is ready to receive data, and flashes when communicating with a device.

•The Bluetooth device may be too far from the printer. Move the device closer to the printer. The maximum recommended distance between the device with Bluetooth wireless technology and the printer is 10 meters (30 feet).

My photo did not print.

Solution: The printer may not recognize the type of file sent by the device with Bluetooth wireless technology. For a list of the file formats that the printer supports, see “Printer specifications” on page 36.

Print quality is poor.

Solution: The photo you printed may be low resolution. For better results in the future, set the device to a higher resolution, if possible. Be aware that pictures taken with VGA-resolution cameras, such as those found in wireless phones, may not have high enough resolution to produce a high-quality print.

The photo printed with borders.

Solution: The printing application installed on your device with Bluetooth wireless technology may not support borderless printing. Contact the vendor of the device or go to their support Web site to obtain the latest updates for the printing application.

PictBridge camera error messages

Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.

The following error messages may appear on your camera image display when the camera is connected to the PictBridge port on the top of the printer. Follow the instructions to resolve the problem.

NOTE: The messages that appear on your camera image display may be worded differently than the ones shown here.

"Connected to computer." (Print Setup menu does not appear.)

Cause: The USB configuration on your digital camera may be set to the wrong mode, so that the printer cannot recognize the camera.

Solution: Disconnect your camera from the printer. Change the USB configuration in the camera menu to "Digital Camera," and then reconnect the camera to the printer.

32 Troubleshooting

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Contents HP Photosmart A320 series Hewlett-Packard Company notices Contents HP support Find more information To access the electronic HelpWelcome Printer partsFront view closed Rear of printer Optional accessories HP Photosmart Carrying CaseHP Bluetooth wireless printer adapter Chapter Welcome Use HP Advanced Photo Paper Paper basicsChoose and load paper Load your paperTo load paper Print basics To print using a PictBridge-certified cameraPrint from a PictBridge-certified camera Improve the quality of your photos Make the Bluetooth connection Print from Bluetooth devices or your computerPrint from a Bluetooth device Print from a computerTransfer photos from your camera to a computer Replace the print cartridge Maintain and transport the printerTo prepare the printer and cartridge Remove the pink tape Replace the print cartridge Automatically clean the print cartridge Clean and maintain the printerClean the outside of the printer To clean the outside of the printerTo clean the print cartridge from the camera To clean the print cartridge from the printerPrint a test To print a test page from the printer Manually clean the print cartridge contactsTo print a test page from the camera To clean the print cartridge contacts Align the print cartridgeTo align the print cartridge from the printer Update the HP Photosmart printer driver softwareTo align the print cartridge from the camera Store the printer and print cartridge To download a printer driver software update WindowsTo download a printer driver software update Mac Store the printerStore the print cartridge Maintain the quality of photo paperTransport the printer To store photo paperTo transport the HP Photosmart A320 series Extend the handleChapter Maintain and transport the printer Solution TroubleshootingPrinter hardware problems On light flashed briefly after I turned the printer offPrinter is plugged in, but it will not turn on Solution Printing problemsPaper does not feed into the printer correctly Solution Image printed at an angle or is off-center Solution My photo did not print SolutionPrinter ejects the paper when preparing to print Paper jammed while printing SolutionBlank page came out of the printer Solution My photo printed on top of the tabbed end of the paperPrint quality is poor Solution Bluetooth printing problemsWhen I print photos I see unexpected results PictBridge camera error messages PictBridge camera error messages Printing cancelled or Unable to communicate with printer Component Operating System Processor SpecificationsSystem requirements Mac MinimumPrinter specifications InternationalCategory Power Supply Model Number Print Cartridge HP 110 Tri-color Inkjet print cartridgeChapter Specifications HP support by phone HP supportCheck the HP support Web site first Phone support period Placing a callAfter the phone support period Warranty HP product Duration of limited warrantyEnvironmental statements Windows users Install the softwareMac users Appendix a Install the software Table B-1 Indicator lights Lights Status Indicator lightsMeaning Lights Status Print Cartridge light is solid redLights Status Appendix B Indicator lights Index Page

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