HP 1200 manual Problems connecting to a network, General network troubleshooting

Page 40

Problems connecting to a network

Note

After correcting any of the following, run the setup program again.

 

 

General network troubleshooting

If you are unable to install the printer software on the computer, verify that:

zAll cable connections to the computer and the printer are secure.

zThe network is operational and the network hub is turned on.

zAll applications, including virus protection programs and personal firewalls, are closed or disabled.

zMake sure the printer is installed on the same subnet as the computers that will be using the printer.

zIf the installation program cannot discover the printer, print the configuration page and enter the IP address manually in the installation program. See Understanding the configuration page.

zPing the printer using the IP address from an MS-DOS prompt. For example, if the IP address is 123.123.123.123, type the following at the MS-DOS prompt:

C:\Ping 123.123.123.123

If the a reply appears, the IP address is correct.

zIf you are using a computer running Windows, make sure that the network ports created in the printer driver match the printer IP address:

1 Print a configuration page. For instructions, see Understanding the configuration page.

2 From the Windows desktop, click Start, point to Settings, and then click Printers or Printers and Faxes.

3 Right-click the printer icon, click Properties, and then click the Ports tab.

4 Select the TCP/IP port for the printer, and then click Configure Port.

5 Compare the IP address listed in the dialog box and make sure it matches the IP address listed on the configuration page. If the IP addresses are different, change the IP address in the dialog box to match the address on the configuration page.

6 Click OK twice to save the settings and close the dialog boxes.

Problems connecting to a wired network

zIf the Link light on the network connector does not turn on, make sure that all of the General troubleshooting tips conditions are met.

zThough it is not recommended that you assign the printer with a static IP address,

you might resolve some installation problems (such as a conflict with a personal firewall) by assigning the printer with a static IP address. For more information, see Configure network options.

38 3 - Maintaining and troubleshooting

ENWW

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Contents User’s Guide Page User’s Guide Copyright Information Contents HP supplies and accessories Index Finding other resources for the product Resource Description LocationUnderstanding the printer parts Front viewControl panel Back viewTips for selecting and using print media Selecting print mediaCards and envelopes Photo paperUnderstanding specifications for supported media TransparenciesCustom-size media Understanding supported sizesEnvelopes Understanding supported media types and weights Setting minimum marginsTray Type Weight Capacity To load tray 1 or tray Loading mediaMedia Left margin Right margin Top margin Bottom margin Configuring trays To configure the trayChanging print settings To change default settings for all future jobs WindowsTo change settings Mac OS Want to Follow these stepsPrinting on both sides duplexing Canceling a print jobGuidelines for printing on both sides of a To perform duplexing Windows To perform automatic duplexing Mac OSTo perform manual duplexing Mac OS 9, version 9.1 and later Printing on special and custom-sized mediaTo print on special media Windows To print on special media Mac OS Open the Paper Type/Quality panelReplacing the ink cartridges To replace an ink cartridgeMaintaining the printheads To clean printheads automaticallyTo check printhead health To align the printheads HP Inkjet Toolbox Mac OSTo clean the printhead contacts manually To replace the printheadsEnww Troubleshooting tips and resources General troubleshooting tipsTo reset the printer Calibrating the colorResolving printing problems Printer shuts down unexpectedlyAll printer lights are blinking Printer is not responding nothing printsCheck the printer software installation Check printer setup for network environmentCheck wireless communication settings Check the printhead initializationPrinter does not accept printhead Printer takes a long time to printBlank page printed Something on the page is missing or incorrectPlacement of the text or graphics is wrong Check the page-orientation settingCheck how the media is loaded Check the media sizePoor print quality and unexpected printouts Check the printheads and ink cartridgesCheck the paper quality Check the type of media loaded in the printerMeaningless characters print Ink is smearingInk is not filling the text or graphics completely Output is faded or dull coloredColors are printing as black and white Wrong colors are printingColors do not line up properly Printout shows bleeding colorsLines or dots are missing from text or graphics Another paper-feed problem is occurring Resolving paper-feed problemsTray cannot be inserted Resolving printer management problems Embedded Web server EWS cannot be openedProblems printing an alignment Troubleshooting installation issuesProblems installing software General network troubleshooting Problems connecting to a networkProblems connecting to a wired network Clearing jams Problems setting up wireless communicationTo clear a jam Enww To avoid jams Control panel parts Understanding control panel partsSee Network connector lights Interpreting control panel lights44 4 Printer lights reference Power button and press Network connector lights Understanding network connector partsInterpreting network connector lights Managing the printer Overview of printer management tasksUse these tools If you want to Software Monitor the printer Monitor the printer Use this tool To obtain the following informationAdminister the printer Use this tool To do the followingConfigure network options Manual from the IP Configuration Method drop-down listOverview of printer management tools Embedded Web server EWSTo open the EWS Web browserHP Web Jetadmin software Pages ContentsEWS pages Toolbox WindowsTabsContents Toolbox tabsTo open the HP Inkjet Toolbox HP Inkjet Toolbox Mac OSTo view the HP Inkjet Toolbox panels HP Instant Support Security and privacy To gain access to HP Instant SupportMyPrintMileage HP Deskjet Control Panel HP Djcp To gain access to myPrintMileageWindows taskbar Understanding the configuration To print a configurationType copy /b path\filename portname at the command prompt Upgrading the firmware in the printerInstalling printer software and sharing the printer Configuring the printer WindowsDirect connection To connect the printer before the installing software To share the printer on a locally shared network Network connectionPrinters and Faxes To install the software on a network To install the printing software on client computersTo install the printer driver using Add Printer Select Network Printer or Network Printer ServerWireless connection To share the printer with other computers68 5 Configuring and managing the printer Advanced setup Configuring the printer Mac OSTo install the software for network or direct connection To share the printer on a locally shared network To share among computers with the same operating systemDirect connection Network connectionTo share among computers with different operating systems Installing the software for wireless communicationMac OS 9 9.1 and later Enww Mac OS X 10.1.5 and later Configuring wireless communication options Configuring basic wireless communication settingsClassic environment for Mac OS X 10.1.5 and later Infrastructure recommendedConfiguring wireless security settings Types of wireless securityConfiguring security options To configure security options from the installation programUninstalling the printer software Reducing interference in a wireless networkTo add hardware addresses to a Wireless Access Point WAP To uninstall the software for Windows computersTo uninstall the software for Macintosh computers Restart the computerSystem requirements for ordering printing supplies Ordering printing supplies onlineTo order printing supplies Accessories SuppliesInk supplies HP MediaBusiness communication paper Cards Creative project papersObtaining electronic support Obtaining HP telephone supportBefore you call Web Toolbox WindowsTelephone support numbers Country/Region Telephone numberCscemea.html aufnehmen Country/Region Telephone number HP Invent Hewlett-Packard limited warranty statement Extent of limited warrantyLimitations of liability Limitations of warrantyLocal law Physical specifications Printer specificationsProduct features and capacities Processor and memory specifications Operating system and network protocol specificationsSystem requirements Environmental specifications Functional specificationsElectrical specifications Shielded cables FCC statementExposure to radio frequency radiation Power cord statement LED classification Regulatory notices for wireless products Arib STD-T66 Japan 1999/5/EC issued by the Commission of the European Community Declaration of conformity HP Business Inkjet 1200/1200d/1200dn/1200dtn printerHP Business Inkjet 1200dtwn printer Radio Health Supplementary InformationEnvironmental sustainability program Power consumptionReduction and elimination Material safety data sheets End-of-life returns Hazardous materialsRecycling Product packagingIndex Index MS-DOS Index Index Index 108 Page Copyright Hewlett-Packard Development Company, L.P
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