HP 1200 manual Obtaining electronic support, Obtaining HP telephone support, Before you call

Page 84

B Support and warranty

The information in this section suggests solutions to common problems. If your printer is not operating properly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance.

Obtaining electronic support

You can obtain support from HP from the following electronic sources:

zWeb

Visit the printer website on hp.com for the latest software, product, operating system, and support information:

http://www.hp.com/support/businessinkjet1200

zToolbox (Windows)

The Toolbox provides easy, step-by-step solutions to common printing problems. See Toolbox (Windows).

Obtaining HP telephone support

During the warranty period, you may obtain assistance from the HP Customer Care Center.

Before you call

To assist our Customer Care Center representatives to serve you better, prepare the following information before calling.

1Print the printer configuration page. See Understanding the configuration page for instructions on how to print this page. If the printer does not print, get the following information ready.

amodel number and serial number. (Check the back of the printer.)

bprinter model

2Check the operating system that you are using, such as Windows 98 SE.

3If the printer is connected to the network, check the network operating system, such as Windows NT Server 4.0.

4Note how the printer is connected to your system, such as parallel, USB, or network.

82 B - Support and warranty

ENWW

Image 84

Contents User’s Guide Page User’s Guide Copyright Information Contents HP supplies and accessories Index Finding other resources for the product Resource Description LocationUnderstanding the printer parts Front viewControl panel Back viewTips for selecting and using print media Selecting print mediaCards and envelopes Photo paperUnderstanding specifications for supported media TransparenciesCustom-size media Understanding supported sizesEnvelopes Setting minimum margins Understanding supported media types and weightsTray Type Weight Capacity Loading media To load tray 1 or trayMedia Left margin Right margin Top margin Bottom margin Configuring trays To configure the trayChanging print settings To change default settings for all future jobs WindowsTo change settings Mac OS Want to Follow these stepsCanceling a print job Printing on both sides duplexingGuidelines for printing on both sides of a To perform duplexing Windows To perform automatic duplexing Mac OSPrinting on special and custom-sized media To perform manual duplexing Mac OS 9, version 9.1 and laterTo print on special media Windows To print on special media Mac OS Open the Paper Type/Quality panelReplacing the ink cartridges To replace an ink cartridgeTo clean printheads automatically Maintaining the printheadsTo check printhead health To align the printheads HP Inkjet Toolbox Mac OSTo clean the printhead contacts manually To replace the printheadsEnww Troubleshooting tips and resources General troubleshooting tipsTo reset the printer Calibrating the colorResolving printing problems Printer shuts down unexpectedlyAll printer lights are blinking Printer is not responding nothing printsCheck the printer software installation Check printer setup for network environmentCheck wireless communication settings Check the printhead initializationPrinter does not accept printhead Printer takes a long time to printBlank page printed Something on the page is missing or incorrectPlacement of the text or graphics is wrong Check the page-orientation settingCheck how the media is loaded Check the media sizePoor print quality and unexpected printouts Check the printheads and ink cartridgesCheck the paper quality Check the type of media loaded in the printerMeaningless characters print Ink is smearingInk is not filling the text or graphics completely Output is faded or dull coloredColors are printing as black and white Wrong colors are printingPrintout shows bleeding colors Colors do not line up properlyLines or dots are missing from text or graphics Resolving paper-feed problems Another paper-feed problem is occurringTray cannot be inserted Resolving printer management problems Embedded Web server EWS cannot be openedTroubleshooting installation issues Problems printing an alignmentProblems installing software Problems connecting to a network General network troubleshootingProblems connecting to a wired network Problems setting up wireless communication Clearing jamsTo clear a jam Enww To avoid jams Control panel parts Understanding control panel partsSee Network connector lights Interpreting control panel lights44 4 Printer lights reference Power button and press Network connector lights Understanding network connector partsInterpreting network connector lights Managing the printer Overview of printer management tasksUse these tools If you want to Software Monitor the printer Monitor the printer Use this tool To obtain the following informationAdminister the printer Use this tool To do the followingConfigure network options Manual from the IP Configuration Method drop-down listOverview of printer management tools Embedded Web server EWSTo open the EWS Web browserHP Web Jetadmin software Pages ContentsEWS pages Toolbox WindowsTabsContents Toolbox tabsHP Inkjet Toolbox Mac OS To open the HP Inkjet ToolboxTo view the HP Inkjet Toolbox panels HP Instant Support To gain access to HP Instant Support Security and privacyMyPrintMileage To gain access to myPrintMileage HP Deskjet Control Panel HP DjcpWindows taskbar Understanding the configuration To print a configurationType copy /b path\filename portname at the command prompt Upgrading the firmware in the printerConfiguring the printer Windows Installing printer software and sharing the printerDirect connection To connect the printer before the installing software Network connection To share the printer on a locally shared networkPrinters and Faxes To install the software on a network To install the printing software on client computersTo install the printer driver using Add Printer Select Network Printer or Network Printer ServerWireless connection To share the printer with other computers68 5 Configuring and managing the printer Configuring the printer Mac OS Advanced setupTo install the software for network or direct connection To share the printer on a locally shared network To share among computers with the same operating systemDirect connection Network connectionInstalling the software for wireless communication To share among computers with different operating systemsMac OS 9 9.1 and later Enww Mac OS X 10.1.5 and later Configuring wireless communication options Configuring basic wireless communication settingsClassic environment for Mac OS X 10.1.5 and later Infrastructure recommendedConfiguring wireless security settings Types of wireless securityConfiguring security options To configure security options from the installation programUninstalling the printer software Reducing interference in a wireless networkTo add hardware addresses to a Wireless Access Point WAP To uninstall the software for Windows computersTo uninstall the software for Macintosh computers Restart the computerOrdering printing supplies online System requirements for ordering printing suppliesTo order printing supplies Accessories SuppliesInk supplies HP MediaBusiness communication paper Cards Creative project papersObtaining electronic support Obtaining HP telephone supportBefore you call Web Toolbox WindowsTelephone support numbers Country/Region Telephone numberCscemea.html aufnehmen Country/Region Telephone number HP Invent Hewlett-Packard limited warranty statement Extent of limited warrantyLimitations of warranty Limitations of liabilityLocal law Printer specifications Physical specificationsProduct features and capacities Processor and memory specifications Operating system and network protocol specificationsSystem requirements Functional specifications Environmental specificationsElectrical specifications FCC statement Shielded cablesExposure to radio frequency radiation Power cord statement LED classification Regulatory notices for wireless products Arib STD-T66 Japan 1999/5/EC issued by the Commission of the European Community Declaration of conformity HP Business Inkjet 1200/1200d/1200dn/1200dtn printerHP Business Inkjet 1200dtwn printer Radio Health Supplementary InformationPower consumption Environmental sustainability programReduction and elimination Material safety data sheets End-of-life returns Hazardous materialsRecycling Product packagingIndex Index MS-DOS Index Index Index 108 Page Copyright Hewlett-Packard Development Company, L.P

Related manuals

Manual 278 pages 55.2 Kb