HP 1200 manual Resolving printer management problems, Embedded Web server EWS cannot be opened

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Pages are skewing

Make sure that media loaded in tray 1 or tray 2 is aligned to the right and front guides.

Multiple pages are being picked up

zMake sure the media guides are set to the correct markings in the trays for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack.

zMake sure that the tray is not overloaded with paper.

zWhen you load paper, avoid fanning the stack. Fanning paper can cause static electricity to build up and intensify multiple-pick problems.

zWhen reinserting a tray into the printer, do so gently. Forceful insertion with a full stack of paper may cause sheets to slide up within the printer, causing the printer to jam or pick multiple sheets at one time.

Resolving printer management problems

This section provide solutions to common problems that involve managing the printer.

Embedded Web server (EWS) cannot be opened

Check your network setup

zMake sure you are not using a phone cord to connect the printer to the network.

zMake sure the network cable is securely connected to the printer.

zMake sure the network hub, switch, or router is on and working properly.

Check the computer

Make sure the computer that you are using is connected to the network.

Check your Web browser

Make sure the Web browser meets the minimum system requirements. See Printer specifications.

Check the printer IP address

zPrint a configuration page, and then locate the printer’s IP address on the second page. See Understanding the configuration page.

zPing the printer using the IP address from an MS-DOS prompt. For example, if the IP address is 123.123.123.123, type the following at the MS-DOS prompt:

C:\Ping 123.123.123.123

If the a reply appears, the IP address is correct.

36 3 - Maintaining and troubleshooting

ENWW

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Contents User’s Guide Page User’s Guide Copyright Information Contents HP supplies and accessories Index Finding other resources for the product Resource Description LocationUnderstanding the printer parts Front viewControl panel Back viewCards and envelopes Tips for selecting and using print mediaSelecting print media Photo paperCustom-size media Understanding specifications for supported mediaTransparencies Understanding supported sizesEnvelopes Tray Type Weight Capacity Setting minimum marginsUnderstanding supported media types and weights Media Left margin Right margin Top margin Bottom margin Loading mediaTo load tray 1 or tray Configuring trays To configure the trayTo change settings Mac OS Changing print settingsTo change default settings for all future jobs Windows Want to Follow these stepsGuidelines for printing on both sides of a Canceling a print jobPrinting on both sides duplexing To perform duplexing Windows To perform automatic duplexing Mac OSTo print on special media Windows Printing on special and custom-sized mediaTo perform manual duplexing Mac OS 9, version 9.1 and later To print on special media Mac OS Open the Paper Type/Quality panelReplacing the ink cartridges To replace an ink cartridgeTo check printhead health To clean printheads automaticallyMaintaining the printheads To align the printheads HP Inkjet Toolbox Mac OSTo clean the printhead contacts manually To replace the printheadsEnww To reset the printer Troubleshooting tips and resourcesGeneral troubleshooting tips Calibrating the colorAll printer lights are blinking Resolving printing problemsPrinter shuts down unexpectedly Printer is not responding nothing printsCheck wireless communication settings Check the printer software installationCheck printer setup for network environment Check the printhead initializationPrinter does not accept printhead Printer takes a long time to printBlank page printed Something on the page is missing or incorrectCheck how the media is loaded Placement of the text or graphics is wrongCheck the page-orientation setting Check the media sizeCheck the paper quality Poor print quality and unexpected printoutsCheck the printheads and ink cartridges Check the type of media loaded in the printerMeaningless characters print Ink is smearingColors are printing as black and white Ink is not filling the text or graphics completelyOutput is faded or dull colored Wrong colors are printingLines or dots are missing from text or graphics Printout shows bleeding colorsColors do not line up properly Tray cannot be inserted Resolving paper-feed problemsAnother paper-feed problem is occurring Resolving printer management problems Embedded Web server EWS cannot be openedProblems installing software Troubleshooting installation issuesProblems printing an alignment Problems connecting to a wired network Problems connecting to a networkGeneral network troubleshooting To clear a jam Problems setting up wireless communicationClearing jams Enww To avoid jams Control panel parts Understanding control panel partsSee Network connector lights Interpreting control panel lights44 4 Printer lights reference Power button and press Network connector lights Understanding network connector partsInterpreting network connector lights Managing the printer Overview of printer management tasksUse these tools If you want to Software Monitor the printer Monitor the printer Use this tool To obtain the following informationAdminister the printer Use this tool To do the followingConfigure network options Manual from the IP Configuration Method drop-down listTo open the EWS Overview of printer management toolsEmbedded Web server EWS Web browserEWS pages HP Web Jetadmin softwarePages Contents Toolbox WindowsTabsContents Toolbox tabsTo view the HP Inkjet Toolbox panels HP Inkjet Toolbox Mac OSTo open the HP Inkjet Toolbox HP Instant Support MyPrintMileage To gain access to HP Instant SupportSecurity and privacy Windows taskbar To gain access to myPrintMileageHP Deskjet Control Panel HP Djcp Understanding the configuration To print a configurationType copy /b path\filename portname at the command prompt Upgrading the firmware in the printerDirect connection Configuring the printer WindowsInstalling printer software and sharing the printer To connect the printer before the installing software Printers and Faxes Network connectionTo share the printer on a locally shared network To install the printer driver using Add Printer To install the software on a networkTo install the printing software on client computers Select Network Printer or Network Printer ServerWireless connection To share the printer with other computers68 5 Configuring and managing the printer To install the software for network or direct connection Configuring the printer Mac OSAdvanced setup Direct connection To share the printer on a locally shared networkTo share among computers with the same operating system Network connectionMac OS 9 9.1 and later Installing the software for wireless communicationTo share among computers with different operating systems Enww Mac OS X 10.1.5 and later Classic environment for Mac OS X 10.1.5 and later Configuring wireless communication optionsConfiguring basic wireless communication settings Infrastructure recommendedConfiguring security options Configuring wireless security settingsTypes of wireless security To configure security options from the installation programTo add hardware addresses to a Wireless Access Point WAP Uninstalling the printer softwareReducing interference in a wireless network To uninstall the software for Windows computersTo uninstall the software for Macintosh computers Restart the computerTo order printing supplies Ordering printing supplies onlineSystem requirements for ordering printing supplies Ink supplies AccessoriesSupplies HP MediaBusiness communication paper Cards Creative project papersBefore you call Obtaining electronic supportObtaining HP telephone support Web Toolbox WindowsTelephone support numbers Country/Region Telephone numberCscemea.html aufnehmen Country/Region Telephone number HP Invent Hewlett-Packard limited warranty statement Extent of limited warrantyLocal law Limitations of warrantyLimitations of liability Product features and capacities Printer specificationsPhysical specifications Processor and memory specifications Operating system and network protocol specificationsSystem requirements Electrical specifications Functional specificationsEnvironmental specifications Exposure to radio frequency radiation FCC statementShielded cables Power cord statement LED classification Regulatory notices for wireless products Arib STD-T66 Japan 1999/5/EC issued by the Commission of the European Community Declaration of conformity HP Business Inkjet 1200/1200d/1200dn/1200dtn printerHP Business Inkjet 1200dtwn printer Radio Health Supplementary InformationReduction and elimination Power consumptionEnvironmental sustainability program Recycling Material safety data sheets End-of-life returnsHazardous materials Product packagingIndex Index MS-DOS Index Index Index 108 Page Copyright Hewlett-Packard Development Company, L.P

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