7 Troubleshooting
The HP Photosmart D5100 series printer is designed to be reliable and easy to use. This chapter answers frequently asked questions about using the printer. It contains information about the following topics:
●Printer hardware problems
●Printing problems
●CD/DVD printing problems
●Bluetooth printing problems
●Printer screen status indicators
For troubleshooting information about software installation, see the Quick Start booklet that came with the printer. For troubleshooting information about using the printer software and printing from a computer, see the HP Photosmart Printer Help. For information about viewing the Printer Help, see Welcome.
Printer hardware problems
Before contacting HP Customer Care, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.
Note When connecting the printer to a computer, HP recommends using a USB cable of less than 10 feet (3 meters) in length to minimize injected noise due to potential high electromagnetic fields.
The Print light is pulsing green, but the printer is not printing.
Solution The printer is busy processing information. Wait for it to finish.
The Attention light is flashing red.
Solution The printer requires attention. Try the following:
●If the printer is connected to a computer, check the computer screen for instructions.
●If you are printing a CD label on a CD/DVD, insert the CD/DVD holder in the CD/DVD tray now.
●If you have a digital camera connected to the printer, check the camera screen for instructions.
●If the printer is not connected to a computer, check for the following problems:
–Main cover open
–Out of paper
–Paper jam
–Print carriage jammed or stuck
–Print cartridge missing or inserted incorrectly
–Print cartridge tape not removed
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