HP D5100 manual Troubleshooting, Printer hardware problems

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7 Troubleshooting

The HP Photosmart D5100 series printer is designed to be reliable and easy to use. This chapter answers frequently asked questions about using the printer. It contains information about the following topics:

Printer hardware problems

Printing problems

CD/DVD printing problems

Bluetooth printing problems

Printer screen status indicators

For troubleshooting information about software installation, see the Quick Start booklet that came with the printer. For troubleshooting information about using the printer software and printing from a computer, see the HP Photosmart Printer Help. For information about viewing the Printer Help, see Welcome.

Printer hardware problems

Before contacting HP Customer Care, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.

Note When connecting the printer to a computer, HP recommends using a USB cable of less than 10 feet (3 meters) in length to minimize injected noise due to potential high electromagnetic fields.

The Print light is pulsing green, but the printer is not printing.

Solution The printer is busy processing information. Wait for it to finish.

The Attention light is flashing red.

Solution The printer requires attention. Try the following:

If the printer is connected to a computer, check the computer screen for instructions.

If you are printing a CD label on a CD/DVD, insert the CD/DVD holder in the CD/DVD tray now.

If you have a digital camera connected to the printer, check the camera screen for instructions.

If the printer is not connected to a computer, check for the following problems:

Main cover open

Out of paper

Paper jam

Print carriage jammed or stuck

Print cartridge missing or inserted incorrectly

Print cartridge tape not removed

HP Photosmart D5100 series User Guide

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Contents HP Photosmart D5100 series 800-225-528 Trademarks Copyrights and trademarksHewlett-Packard Company notices Regulatory model identification numberContents HP Photosmart D5100 series Accessing the onscreen HP Photosmart Printer Help WelcomeInside view Printer partsFront View Back of printer Control panelIndicator lights Printer screenHP Photosmart D5100 series User Guide Chapter Choose the right paper Get ready to printLoad paper Print from the control panel or a computerLoad the main tray Load the photo tray Print cartridge tips Using print cartridgesPurchasing replacement print cartridges To prepare the printer and cartridges Inserting and replacing the print cartridgesAligning the print cartridges for maximum results To insert the cartridgesChapter Print from a memory card Print without a computerGetting connected Memory card types Insert a memory cardMemory card slots Change the default paper size Decide which photos to print Select a photo layoutSelect photos to print Print your photosRemove a memory card Using a PictBridge cameraPrinting photos from a digital camera To connect a PictBridge-compatible camera to the printerMake the Bluetooth connection Print photos from other Bluetooth devicesUsing a Bluetooth camera Print photos from a Bluetooth deviceTo import photos to an iPod To print photos from an iPodHP Photosmart Premier Windows Print from a computerUse creative options in the printer software HP Photosmart Essential WindowsHP Photosmart Share View photos on your computer screenHP Photosmart Studio Mac To save your photos from a memory card to a computer Save your photos to a computerTo view memory card photos onscreen Chapter Prepare your printer to print on CDs and DVDs Print on CDs and DVDsCreate and print CD/DVD labels Load the CD/DVD tray Finish the print jobLoad the CD/DVD holder Remove the CD/DVD holder Chapter Cleaning the exterior of the printer Care and maintenanceCleaning and maintaining the printer Cleaning the print cartridgesDownloading the software Windows users To clean the print cartridge contactsUpdating the software Storing the printer Storing the printer and print cartridgesMaintaining the quality of photo paper Storing the print cartridgesStoring photo paper Handling photo paperTroubleshooting Printer hardware problemsPrinting problems Printer is plugged in, but it will not turn on SolutionPrinted pages are dropping off of the output tray Printer does not print borderless photosPrinting is very slow Printout is rippled or curledSolution To clear a paper jam Document printed at an angle or is off-center SolutionColors are not printing satisfactorily Solution No page came out of the printer CauseBlank page came out of the printer Solution My photos do not print when I press the Print buttonCD/DVD printing problems Print quality is poor SolutionMy Bluetooth device cannot find the printer Solution Bluetooth printing problemsCD/DVD holder is not loaded completely Solution CD/DVD holder extends from the rear of the printerNo page came out of the printer Printer screen status indicatorsThis indicator Has this meaning Print quality is poorInformation, see Inserting and replacing Chapter HP Support HP Support by phonePlacing a call Return to HP repair service North America onlyHP Quick Exchange Service Japan only Additional warranty options Chapter Specifications System specificationsPrinter specifications Jpeg Category Specifications Print cartridges HP Warranty Chapter Index USB