Chapter 7
–Incorrect print cartridge installed
–Packaging materials are not removed
●If you are unable to solve the problem by using the instructions above, turn off the printer and unplug the printer power cord. Wait 10 seconds, and then plug it in again. Turn on the printer.
The printer does not find and display the index numbers from my memory card.
Solution
Try the following:
●Remove and reinsert the memory card.
●Turn off the printer, and then unplug the power cord. Wait about 10 seconds, and then plug it in again. Turn on the printer.
●The memory card may contain file types the printer cannot read directly from the memory card.
–Save the photos to a computer, and then print them from the computer. For more information, see the documentation that came with the camera and the onscreen HP Photosmart Printer Help.
–The next time you take photos, set the digital camera to save them in a file format the printer can read directly from the memory card. For a list of supported file formats, see Specifications. For instructions on setting the digital camera to save photos in specific file formats, see the documentation that came with the camera.
The printer is plugged in, but it will not turn on.
Solution
●The printer may have drawn too much power. Unplug the printer power cord. Wait about 10 seconds, and then plug the power cord back in. Turn on the printer.
●The printer may be plugged into a power strip that is turned off. Turn on the power strip, and then turn on the printer.
The printer makes noises when I turn it on, or starts making noises on its own after it has been sitting unused for a while.
Solution The printer may make noises after long periods of inactivity (approximately 2 weeks), or when its power supply has been interrupted and then restored. This is normal
Printing problems
Before contacting HP Customer Care, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.
36 | HP Photosmart D5100 series |