HP D5100 manual HP Support by phone

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8 HP Support

Note The name of HP support services may vary by country/region.

If you have a problem, follow these steps:

1.Check the documentation that came with the printer.

–Quick Start Guide: The HP Photosmart D5100 series Quick Start Guide explains how to set up the printer and print your first photo.

–User Guide: The User Guide is the book you are reading. This book describes the basic features of the printer, explains how to use the printer without connecting a computer, and contains hardware troubleshooting information.

–HP Photosmart help: The onscreen HP Photosmart help describes how to use the printer with a computer and contains software troubleshooting information. See Accessing the onscreen HP Photosmart Printer Help.

2.If you are unable to solve the problem using the information in the documentation, visit www.hp.com/support to do the following:

–Access online support pages

–Send HP an e-mail message for answers to your questions

–Connect with an HP technician by using online chat

–Check for software updates

Support options and availability vary by product, country/region, and language.

3.For Europe only: Contact your local point of purchase. If the printer has a hardware failure, you will be asked to bring the printer to where you purchased it. Service is free during the printer limited warranty period. After the warranty period, you will be quoted a service charge.

4.If you are unable to solve the problem using the onscreen Help or HP web sites, call HP Support using the number for your country/region. For a list of country/region phone numbers, see HP Support by phone.

HP Support by phone

While the printer is under warranty, you can obtain free phone support. For more information, see the warranty included in the box, or go to www.hp.com/support to check the duration of your free support.

After the free phone support period, you can obtain help from HP at an additional cost. Contact your HP dealer or call the support phone number for your country/region for support options.

To receive HP support by phone, call the appropriate support phone number for your location. Standard phone company charges apply.

North America: Call 1-800-474-6836 (1-800–HP-invent). U.S. phone support is available in both English and Spanish languages 24 hours a day, 7 days a week (days and hours of support may change without notice). This service is free during the warranty period. A fee may apply outside the warranty period.

Western Europe: Customers in Austria, Belgium, Denmark, Spain, France, Germany, Ireland, Italy, Netherlands, Norway, Portugal, Finland, Sweden, Switzerland, and the United Kingdom should go to www.hp.com/support to access phone support numbers in their country/region.

HP Photosmart D5100 series User Guide

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Contents HP Photosmart D5100 series 800-225-528 Copyrights and trademarks Hewlett-Packard Company noticesTrademarks Regulatory model identification numberContents HP Photosmart D5100 series Accessing the onscreen HP Photosmart Printer Help WelcomePrinter parts Front ViewInside view Back of printer Control panelIndicator lights Printer screenHP Photosmart D5100 series User Guide Chapter Get ready to print Load paperChoose the right paper Print from the control panel or a computerLoad the main tray Load the photo tray Using print cartridges Purchasing replacement print cartridgesPrint cartridge tips Inserting and replacing the print cartridges Aligning the print cartridges for maximum resultsTo prepare the printer and cartridges To insert the cartridgesChapter Print without a computer Getting connectedPrint from a memory card Insert a memory card Memory card slotsMemory card types Change the default paper size Decide which photos to print Select a photo layoutSelect photos to print Print your photosUsing a PictBridge camera Printing photos from a digital cameraRemove a memory card To connect a PictBridge-compatible camera to the printerPrint photos from other Bluetooth devices Using a Bluetooth cameraMake the Bluetooth connection Print photos from a Bluetooth deviceTo import photos to an iPod To print photos from an iPodPrint from a computer Use creative options in the printer softwareHP Photosmart Premier Windows HP Photosmart Essential WindowsView photos on your computer screen HP Photosmart Studio MacHP Photosmart Share Save your photos to a computer To view memory card photos onscreenTo save your photos from a memory card to a computer Chapter Print on CDs and DVDs Create and print CD/DVD labelsPrepare your printer to print on CDs and DVDs Finish the print job Load the CD/DVD holderLoad the CD/DVD tray Remove the CD/DVD holder Chapter Care and maintenance Cleaning and maintaining the printerCleaning the exterior of the printer Cleaning the print cartridgesTo clean the print cartridge contacts Updating the softwareDownloading the software Windows users Storing the printer and print cartridges Maintaining the quality of photo paperStoring the printer Storing the print cartridgesStoring photo paper Handling photo paperTroubleshooting Printer hardware problemsPrinting problems Printer is plugged in, but it will not turn on SolutionPrinter does not print borderless photos Printing is very slowPrinted pages are dropping off of the output tray Printout is rippled or curledDocument printed at an angle or is off-center Solution Colors are not printing satisfactorily SolutionSolution To clear a paper jam No page came out of the printer CauseBlank page came out of the printer Solution My photos do not print when I press the Print buttonCD/DVD printing problems Print quality is poor SolutionBluetooth printing problems CD/DVD holder is not loaded completely SolutionMy Bluetooth device cannot find the printer Solution CD/DVD holder extends from the rear of the printerPrinter screen status indicators This indicator Has this meaningNo page came out of the printer Print quality is poorInformation, see Inserting and replacing Chapter HP Support HP Support by phoneReturn to HP repair service North America only HP Quick Exchange Service Japan onlyPlacing a call Additional warranty options Chapter Specifications System specificationsPrinter specifications Jpeg Category Specifications Print cartridges HP Warranty Chapter Index USB
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