HP D5100 Return to HP repair service North America only, HP Quick Exchange Service Japan only

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Chapter 8

Other countries/regions: See the list of support telephone numbers inside the front cover of this guide.

Placing a call

Call HP Support while you are near the computer and printer. Be prepared to provide the following information:

●Printer model number (located on the front of the printer)

●Printer serial number (located on the bottom of the printer)

●Computer operating system

●Version of printer software:

–Windows PC: To see the printer software version, right-click the HP Digital Imaging Monitor icon in the Windows taskbar and select About.

–Macintosh: To see the printer software version, use the Print dialog box.

●Messages displayed on the printer screen or on the computer monitor

●Answers to the following questions:

–Has the situation you are calling about happened before? Can you recreate the situation?

–Did you install any new hardware or software on the computer around the time that the situation occurred?

Return to HP repair service (North America only)

HP will arrange to have your product picked up and delivered to an HP Central Repair Center. We pay for the round-trip shipping and handling. This service is free for the duration of the hardware warranty period.

HP Quick Exchange Service (Japan only)

46	HP Photosmart D5100 series

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Contents HP Photosmart D5100 series 800-225-528 Hewlett-Packard Company notices Copyrights and trademarksTrademarks Regulatory model identification numberContents HP Photosmart D5100 series Welcome Accessing the onscreen HP Photosmart Printer HelpFront View Printer partsInside view Control panel Back of printerPrinter screen Indicator lightsHP Photosmart D5100 series User Guide Chapter Load paper Get ready to printChoose the right paper Print from the control panel or a computerLoad the main tray Load the photo tray Purchasing replacement print cartridges Using print cartridgesPrint cartridge tips Aligning the print cartridges for maximum results Inserting and replacing the print cartridgesTo prepare the printer and cartridges To insert the cartridgesChapter Getting connected Print without a computerPrint from a memory card Memory card slots Insert a memory cardMemory card types Change the default paper size Select a photo layout Decide which photos to printPrint your photos Select photos to printPrinting photos from a digital camera Using a PictBridge cameraRemove a memory card To connect a PictBridge-compatible camera to the printerUsing a Bluetooth camera Print photos from other Bluetooth devicesMake the Bluetooth connection Print photos from a Bluetooth deviceTo print photos from an iPod To import photos to an iPodUse creative options in the printer software Print from a computerHP Photosmart Premier Windows HP Photosmart Essential WindowsHP Photosmart Studio Mac View photos on your computer screenHP Photosmart Share To view memory card photos onscreen Save your photos to a computerTo save your photos from a memory card to a computer Chapter Create and print CD/DVD labels Print on CDs and DVDsPrepare your printer to print on CDs and DVDs Load the CD/DVD holder Finish the print jobLoad the CD/DVD tray Remove the CD/DVD holder Chapter Cleaning and maintaining the printer Care and maintenanceCleaning the exterior of the printer Cleaning the print cartridgesUpdating the software To clean the print cartridge contactsDownloading the software Windows users Maintaining the quality of photo paper Storing the printer and print cartridgesStoring the printer Storing the print cartridgesHandling photo paper Storing photo paperPrinter hardware problems TroubleshootingPrinter is plugged in, but it will not turn on Solution Printing problemsPrinting is very slow Printer does not print borderless photosPrinted pages are dropping off of the output tray Printout is rippled or curledColors are not printing satisfactorily Solution Document printed at an angle or is off-center SolutionSolution To clear a paper jam No page came out of the printer CauseMy photos do not print when I press the Print button Blank page came out of the printer SolutionPrint quality is poor Solution CD/DVD printing problemsCD/DVD holder is not loaded completely Solution Bluetooth printing problemsMy Bluetooth device cannot find the printer Solution CD/DVD holder extends from the rear of the printerThis indicator Has this meaning Printer screen status indicatorsNo page came out of the printer Print quality is poorInformation, see Inserting and replacing Chapter HP Support by phone HP SupportHP Quick Exchange Service Japan only Return to HP repair service North America onlyPlacing a call Additional warranty options Chapter System specifications SpecificationsPrinter specifications Jpeg Category Specifications Print cartridges HP Warranty Chapter Index USB